T & R Properties

Complaint: [redacted] I am rejecting this response because:I did speak with Cabot's Mill managerI paid the amounts they required at the time though things are not accurate as statedMy hope is the issues do not compound.First of all the only signed lease is my initial leasewhich does cover terms for month to monthWhich there are no provisions in there for changing insurance or water bill, so the only thing covering this is their additional document sent stating what they would be doing nov 1stThis document states they would have said water bill removed out of tenants name and into their name at that time which was not done as stated in my complaint 1/7/that had not been doneWe spoke I believe on the 1/14/he stated he called them and it was already switched yet they came out on the 20th to do the final reading and it would not be switched until they gave them the numbers the next dayYet you are charging payments on a gas bill you are not responsible for that is not in their nameMy hope is they have their stuff in order and they make sure my bill goes to them since so far all information coming from them has not been accurate as of yetNot to leave outthe charging of insurance with it changing from the contracted amount to a different amountDrom 50k to 100kT&R Properties appears to have the belief of doing whatever they want and do not have to follow the rules as anybody elseFor my info on the 7th I specifically called them as for my recent discovery of the 20th they had to come to the property and get access inside so I have documentation of that chance meeting and conversation Regards, [redacted] [redacted]

My rental lease expired in September and I have not received one single notice of rent increase due to me being a month to month tenantI have not signed anything, nor received any paperwork that says what my rent will beI went to pay my rent this week and they increased my rent by $for January rentI called and the landlord said that it is $per month since my lease expired (totaling $and all billed at once)She also went on to tell me that she is not legally required to give me ANY written notice of an increase which I know is not legalI do not have a problem with a rate increase since I know I'm month to month, but you can not legally increase my rent without day noticeI have paid my rent in full on time every month and have been a good tenant this year and this is not professional at allI expect my tenant/landlord relationship to be professional and I should have received day WRITTEN notice by certified mail

My family and I moved into carriage lane apartments in February That includes adults, a year old and a month old Our neighbors that share a wall structure with us moved in in March For the past months I have had several talks with the staff in the leasing office because my neighbors smoke marijuana insideI know they have been served warning and violation with a fineHowever, after that the manager has told me there's no proof and there's nothing he can doThey have never followed up at the time I call and say it is happening at the momentThe manager, chris, came by once to 'check it out' and it was hours after the neighbors had left, therefore no smellI have called the cops and they even came to talk to the neighbors yet it is continuingMy son's bedroom shares a wall with the neighbors room where they primarily smoke the marijuanaThe smell is so strong it keeps me awake in the middle of the nightI tried to call corporate (t&r properties) and

To Whom It May Concern,Our COO, [redacted] ***, has been in direct contact with Ms [redacted] Ms [redacted] has given notice to vacate 01/31/and has agreed to have us make the repairs after she has moved out.Thank you,

We apologize for any inconvenience to you and pride ourselves on responding to residents’ concerns very quickly This response will attempt to address all of your concerns outlined in your complaint We have no knowledge of any of the staff at Bayside Commons / Countryview West entering tenants’ premises without notice Unless there is a maintenance emergency as outlined in your Lease Agreement, we do not enter apartments without written 24-hour notice We also have no reports of broken glass in the parking lot Upon inspection of the parking lot area, there was no broken glass found The Property Manager, [redacted] ***, did confirm with the corporate office that your rent would be pro-rated for December 2014, and communicated this information to you The Administrative Lease Buy-Out Addendum that you agreed to and signed states "I acknowledge that I am responsible for all damages in excess of wear and tear as per my lease agreement and that my security deposit will be used to offset this amount and that I am still responsible for any amount in excess of what the security deposit covers." Any amount of security deposit that remains minus all damages in excess of wear and tear will be refunded to you in accordance with your written Lease Agreement and all local, state and federal laws According to maintenance, the water to your building was indeed shut off before 9am, on Monday, November 17, The Property Manager offered a credit to you for the inconvenience, however, you refused to provide your name or address at the time of your phone call to her office Please contact [redacted] directly to discuss a credit to your account Once again, please accept our sincere apologies and we look forward to serving you

I started a new lease as of 6/30/I was not provided with my mailbox assignment or keysI have made several attempts to reach the leasing office by phone, email and in personI even submitted a work order via the resident portal and have yet to receive follow up yet alone my mailbox keysI have been unable to access my mail over a month at this pointI also contacted the corporate office and left a message and again no return call

January 30, Re: Complaint Identification No.: [redacted] Dear Sir or Madam: We received a rejection to our response submitted on January 16, 2015, by [redacted] * [redacted] to the Better Business Bureau in the above referenced matterWe will respond to Mr [redacted] ’s rejection accordingly Mr [redacted] did speak to the property manager on January 14, and the property manager thoroughly explained in details Mr [redacted] ’s outstanding balance, the renter’s insurance program and the proper procedure for the water reconciliation programMr [redacted] stated he “understood” and only had concerns about his water bill payment for the first quarter Mr [redacted] did not want to pay the rental office for his water bill payment and also be held responsible to pay the water bill to the City of ColumbusThe property manager made it clear that Mr [redacted] would receive a copy of the water bill but would not be held responsible to pay any payments to the City of Columbus The corporate office will make the payment to the water company on his behalf on Monday February 15, and simply reconcile Mr [redacted] ’s ledger with either a credit for overpayment or a balance if the water bill exceeds a hundred sixty five dollars ($165.00) Mr [redacted] was given written notification on September 9, that fifty-five dollars ($55.00) for an estimated water bill would be due with his monthly rent payment effective November 1, 2014, and he made the payment in full on January 14, Additionally, Mr [redacted] was given written notice of his requirement to pay a monthly ten dollar ($10.00) renter’s insurance fee as part of his lease obligations if he did not provide our leasing office with adequate proof of renter’s insurance in the amount of one hundred thousand dollars ($100,000) of liability coverageThe requests for rental insurance and water charges are consistent with Ohio Revised Code § which governs landlords and tenantsAny new addendum can be added to the lease agreement as long as proper notice is givenThe required day written notice was provided to Mr [redacted] prior to the commencement date of the addendums Sincerely, [redacted] Property Manager Cabot’s Mill Homes

Hello, I would like to reopen consumer complaint # [redacted] I will be moving out of my apartment at the end of January because they are unwilling to work with me to get my complaints resolvedIt seems as though everytime we close this, the problems start right back up againI cannot get the office to follow through with needs and am having a hard time getting in touch with someone at the officeThanks!

My ceiling began leaking 9/5/I gave the Moors permission to enter my unit 9/6/2016, 9/7/2016, and 9/14/for the same issue that was not being fixedThe moors allowed their maintenance men to enter my unit without my permission/consent 9/20/2016, 9/21/2016, 9/26/I emailed on 9/27/and informed them they are required to send out a notice prior to entering10/1/I received a hour notice for 10/3/to finish the repair on the ceilingWhen I returned home on 10/3/the maintenance men had used a bath rug I purchased with a custom batman design to catch paintit had initially been hanging on the side of my tub they laid it out on the floor to catch paint, they proceeded to walk through my entire unit to find my broom and dust and used that to clean up paintI informed the apartment complex on 10/4/at 1245pm of the damagethe moors broke several tenant landlord laws including abuse the right of access to my unit5321.04(8)entering without

To Whom It May Concern, Our COO, [redacted] ***, responded directly to Ms [redacted] via voice mail and email, with no response Below is a copy of a portion of the email she sent to Ms [redacted] on Tuesday, December 30th "Dear ***,I received a copy of your complaint on Monday, December 29, I have called your number twice to discuss the issue and I have sent you an email, but have had no response to either You may be on vacation, but I did not want to wait to respond I have talked with the property manager and she indicated that she has talked with you on another matter, but nothing related to package delivery/pick-up We pride ourselves on customer service, so first let me apologize if you believe we are not providing good service related to this category We have standard office hours and the property is covered during those hours However, at any time during those office hours, we could be out on the property showing an apartment or we could be out on the property inspecting work, etc The office is open Monday – Friday from – 6, Saturday 10-4, and is closed on Sundays (at times we also have Sunday hours) The property manager comes in well before am and can be available to give you access, even before the office opens, to obtain a package Because we can’t control when customers come in, and we have to leave the office to show our product, we cannot guarantee a specific time each day that a staff member will be present Here are options available to you: You can call the office ###-###-#### to arrange a specific time for a pick up Keep in mind, if both staff are on the phone with a customer/resident, they may not be able to answer the phone, but if you leave a message, they will return the call promptly The property manager told me that you can call her before am and she will let you in to get a package.You can email the property manager at [redacted] @trprop.com to arrange for a specific time to pick up a package.You can visit the office during stated office hours (please note, these are subject to change) and the staff are out with a customer, you may have to wait 10-minutes until they return to the office I would be more than happy to discuss other options you may want us to consider if you would like to call me at the number below." We would like to state clearly that we are not in violation of the Ohio Revised Code nor are we perpetrating mail fraud We provide package piservice as a convenience to our residents so packages are more secure for them.Thank you, [redacted] Operations FacilitatorT&R Properties, Inc.###-###-####

In Mid-May I went to view a model bedroom bath apartment w/Victoria at [redacted] , OH A few days following the viewing I expressed my interest in wanting to rent the apartment, stated that I would need to move no later than Saturday May 27th and proceeded with the application process which included an application fee of $and a refundable holding fee of $seeing that I was assured that the unit would indeed be ready by May 27th During this time I was working with the assistant manager, Patrick and once I was notified of the approval, I asked again if my unit would be ready for moon Sat May 27th; by this time it was around May 19thPatrick stated that I was to call back by Wednesday to verify if the unit would be ready in time Initially, I was told that I would be moving into unit [redacted] ***, however I could not view the unit at the time I called and spoke to Patrick on Monday May 22nd to check the status of the unit and was then

I have lived at Dooleys Orchard for almost four years now and have watched an amazing change,they have provided a dog park,a nice garden area and the lighting and customer service has improved dramatically.I renewed my lease last week and they came in and painted an accent wall in my living room and I absolutely love it.I love my apartment and would recommend it to anyone

I was mistakenly charged for Renters insurance for a full yearI’ve maintained renters insurance privately the entire duration of my time at the property, have always provided copy of proof and maintained T&R Prop/Fox Run limted as an additional insured interest in the account as per their requirementHowever, when this overcharge was discovered and brought to the attention of management, refund credit to my account for what I was wrongly charged for was denied because “They do not provide refundsJust look at it as being double covered during that time”

Notice of water shut off to residents from TR Properties.

I lived in [redacted] ** for months, I was always paying on time and had limited interaction with management (I did have some mice infestation issues, Water Leaks, People not cleaning after their pets) issues that I reportedI provided notice of leaving with ample time according to my contractI contacted the managers whenever they were on site to make sure things were normalnever did I receive any additional guidanceI moved out successfully on Apr as per my notification not to renew my leaseI talked to the property manager at the time because she was leaving and I had to return the keys, she requested they were left by the leasing office door upon my departureI did it accordinglyI didnt hear anything back from them until May when they told me I had not returned the keys, I told her (Jennifer B [redacted] they had been retured as per instructionsshe told me she was going to ask aroundI called every day until she told me they were found (She travel

The Property Manager, [redacted] ***, has since spoken to you directly regarding this issue and explained that according to our written lease agreement, rent is due on the first of each month and late fees accrue after the third of the month. However, the late... fee can be waived one time for a resident in good standing, so Ms. [redacted] will credit your account the $50 late fee that was charged on 11/04/2014.In addition, Ms. [redacted] states that any water retention issues in your apartment were resolved on 01/02/2015 and that a new bathroom vanity will be installed as well. Thank you for being a valued resident of Bayside Commons and allowing us the opportunity to resolve these issues for you.

Deposit amount refunded by T&R Properties was $less than it should have been Upon turning in our notice (within the required time) and speaking with the on site property manager, we were informed that we had a zero dollar outstanding balance Once the deposit was processed there was an additional taken The explanation provided was because we were not under a lease for the month prior to moving there was an additional $month to month fee All rent payments are made online and when the rent was paid for the last month the fee was not noted online nor was there a balance of showing prior to the money being taken from the deposit I had a conversation with the property manager in the middle of the month (September) because we were discussing a pet deposit, and was told at that time our balance was If there was a month to month fee, it should have shown up for our payment that was due on September 1, and would have shown up on our Rent payment a

We were sold on a clean modern and updated apartmentWe took a virtual tour that demonstrated all these characteristicsAfter scheduling a meeting to view the apartment before we took possession of the keys, we were delayed by excuses about a date issues with the lease and only given the keys when they were told that we could not stay any longer As such walk-through inspection of the apartment was never conductedWhen we arrived to move in some furniture and small boxes, we found that the apartment was not clean from the previous occupant, there was an overwhelming chemical smell, and black mold was found throughout the entire apartment There was also excessive damage including countertops, cabinets, and the dishwasherWe refused to take occupancy due to the discrepancies between what we were sold and the actual apartmentWe also refused to take occupancy do to the extreme dangers of excessive black mold throughout the entire apartment not only to us but to our one-ye

Would it be possible to have the leasing office send us, in writing, that we are entitled to our security deposit refund (minus any damages needing repaired) as per the lease agreement? It says under the lease buy-out option (which we have successfully completed) that we get our deposit back minus any cost of any damages (if any) but they tried to argue that by buying out of our lease, we forfeit our depositWe signed no such paper stating this.All other things I won't worry about but would like to be brought to your attention if nothing elseThank you,

On August 15th I spoke with Jamie from the rental office Bayside and made a complaint that my air conditioner was leaking water on my carpetJamie stated that she will get maintenance to come out in hours to fix itOn August 17th the maintenance department had not come out to take a look at my problem with the AC unitSo then I contacted the 24-hour hotline and spoke with Jennie and she sent someone out to my apartmentHe looked at it and stated that it is missing Freon and that he could not fix it, because the rental office does not pay his company for working on the weekends, which I thought was very unprofessional to saySo he stated he would be in on Monday August 20th and no one came to fix itSo I called and spoke with Jamie to find out what happened and she stated that the maintenance person said nothing was wrong with your air and he did not see anything leakingI am very upset, because I have a small child in the home and they are in breech of contract to keep all w