Sign in

T R S Heating & Air Conditioning

Sharing is caring! Have something to share about T R S Heating & Air Conditioning? Use RevDex to write a review
Reviews T R S Heating & Air Conditioning

T R S Heating & Air Conditioning Reviews (3)

As we have stated, the work done for the customer was justified and TRS considers the mater closed.

We are writing in response to the complaint filed for [redacted] (complaint #[redacted]). The customer located at the above residence has a [redacted] furnace from 2003 that was installed by another company. Our service history started with the customer on 06/07/2010 when...

the customer contacted our company for the a/c system not operating. It was found that the low voltage wire from the indoor unit to the outdoor unit was faulty / pinched. The wire was replaced and the system was operational at the completion of the service appointment. The customer then contacted our company on 04/18/2011 with a no heat issue. This service call was the first time our company had worked on the furnace. At the time of the service call it was noted that the hot surface igniter for the furnace was faulty. The customer was informed of the findings and the recommendation to replace the hot surface igniter. The customer accepted the recommendation and the igniter was replaced making the furnace operational at the completion of the service call. We then did not receive any requests for service or maintenance from 2011 until 11/25/2015 when the customer called with a no heat issue. At the time of this service call the technician arrived to find the furnace operating and heating the residence. The system was inspected and tested with no definite cause for the no heat issue found. The technician recommended the replacement of the hot surface igniter and flame sensor for the furnace due to the condition and age of the components (over 3 years old). The customer accepted the technician’s recommendations and the components were replaced. The system was again operational at the completion of the service appointment. We then received a request for service from the customer on 01/12/2016 stating that the furnace was not working. At the time of the service request it was explained to the customer that there would be a diagnostic charge for the service call, but if found to be related to the previous appointment the diagnostic fee would be waved. The customer agreed and the appointment was scheduled for the same day. At the arrival of the technician on 01/12/2016 it was found that the wheel of the draft inducer assembly was stuck in place rendering the inducer assembly inoperable and causing the no heat issue. The draft inducer assembly was removed and the wheel was freed. The existing component was re-installed into the furnace and the system was found operational. The technician recommended the replacement of the inducer assembly and the customer declined the repair. The technician left the residence with the system operating and contacted the service manager to inform him of the findings. He also noted that the customer was extremely unhappy that she was charged for the service call and would be contacting the office. The service manager placed a phone call to the customer after speaking with the technician but was only able to leave a message as the customer did not answer the call. The customer did not return the message from the service manager until the following day on 01/13/2016. During the conversation between the customer and service manager it was explained that the charges were due to the fact that the problem found was not related to any previous issue, the furnace was operating after the technician left the residence and that this service request was made 7 weeks after the last appointment. The service manager offered to visit the residence at no charge to the customer to inspect the technician’s findings and discuss the situation further. The customer declined the offer and hung up the phone ending the conversation. At this time we stand by the charges to the customer and are sorry that they are not happy with the results of the service appointments. We would hope that the customer understands that they have a 13 year old furnace that requires annual maintenance and failure to perform that maintenance will result in further operational issues for the customer. TRS Heating and Air Conditioning Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Bottom line is this company never properly fixed the original problem . They just kept plugging parts in and saying it was a different issue, but the original problem never was resolved. And they charged extensive amounts of money for work that never resolved the problem and then further tried to convince me I needed to get a new furnace. Which , by the way, I absolutely DO NOT NEED at this time. As I stated before the part that fixed the problem cost less than $10 and the repair person that truly fixed the problem said the part he replaced should have been the first thing they checked based on what I was saying was happening with the furnace. How do they justify charging hundreds of dollars over the course of two repair visits all within less than two months and still didn't repair the original problem. I deserve a refund because they just kept plugging in random parts and charging me for it and none of it resolved the original issue. How does the Revdex.com Not do anything about this business treating a customer so unfairly? If they did their job properly why did I have another person come in who in one visit properly repaired the furnace and was beyond reasonable with the cost. How do they get to rip off customers and run away from their poor work and their poor customer service and keep a dissatisfied customers money? I deserve a refund because they never properly fixed the problem I contacted them for in the first place.Regards,[redacted]

Check fields!

Write a review of T R S Heating & Air Conditioning

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

T R S Heating & Air Conditioning Rating

Overall satisfaction rating

Add contact information for T R S Heating & Air Conditioning

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated