This customer called back asking for instructions or install information, I walked him through the install and install instructions on our website he was content when we talked didn't have any issues after he was familiar, I believe it was after this complaint, pictures sent had a few available upgrades for his kit also that I told him he can purchase with the kit We believe we have taken care of the customer
Our customer Danielle from [redacted] placed two previous orders [redacted] for barstools before placing this order [redacted] We cancelled both of the previous orders due to lack of stockThis order was placed on 8/12/Our salesperson got in contact with Danielle to let her know we only had barstool left She said she would see if that would work for them and would let him knowDanielle got back in touch with our sales person stating one would work and we shipped the one barstool on 8/21/She was aware this was our last one.The next contact from the customer came on 10/12/approxmonths from the time of her orderCustomer stated they would like to return the barstoolAfter months time our policy is a restock fee the product can not have been used, must be in resale condition and the customer pays the shipping This customer can return the item as long as it is in resale conditionWe do not pay for shipping because they have changed their mind or because they found and purchased similar items elsewhere.We will refund the customer once the item is received back in resale conditionI am sorry that the customer isn't happy with our policies or customer serviceWe feel we were up front in letting her know we only had one barstool left ThanksLinda
We are working with our customer to resolve his issuesHe has sent photos and is working with Joe and JakeWe hope to have all issues resolved and a happy customer.Thank You,***
No resolve has been made, just a bunch of emailsMore consumer cost to incur while working to resolve this advertised "100% bolt on kit" Consumer has spent to date $for shop modifications to install this 100% bolt on kitEmail responses from Joe Morrow, Joe states he is doing consumer a favor while working to make corrections and have vehicle operate safely on roadwaysAll responses state my vehicle must be uniquely manufactured from Ford assembly line back in I purchased this vehicle and have been the only owner throughout it's history, no suspension modifications were made on this vehicle until this regrettable purchase was made by myselfJoe is also stating this assembly line vehicle can differ so greatly there is no way to build a 100% bolt on kit, Joe makes it sound that in assembly a person is making components as the vehicle moves down the assembly line, no are the sameSo therefore stated by Joe M [redacted] all issues I've incurred while installing this advertised 100% bolt on kit is the installers problem to correct, but he is now doing me a favor in helping to get this now unsafe vehicle to a safe operating condition.I would love to be satisfied with this expensive purchase/install and have vehicle operate in a safe roadworthy manner.....But this is not where we are today
This company is a bunch of charlatans They just try to sell you as much items as they can, they loose nothing from providing bad products and services Absolute junk!
This customer called back asking for instructions or install information, I walked him through the install and install instructions on our website he was content when we talked didn't have any issues after he was familiar, I believe it was after this complaint, pictures sent had a few available upgrades for his kit also that I told him he can purchase with the kit We believe we have taken care of the customer
Our customer Danielle from [redacted] placed two previous orders [redacted] for barstools before placing this order [redacted] We cancelled both of the previous orders due to lack of stockThis order was placed on 8/12/Our salesperson got in contact with Danielle to let her know we only had barstool left She said she would see if that would work for them and would let him knowDanielle got back in touch with our sales person stating one would work and we shipped the one barstool on 8/21/She was aware this was our last one.The next contact from the customer came on 10/12/approxmonths from the time of her orderCustomer stated they would like to return the barstoolAfter months time our policy is a restock fee the product can not have been used, must be in resale condition and the customer pays the shipping This customer can return the item as long as it is in resale conditionWe do not pay for shipping because they have changed their mind or because they found and purchased similar items elsewhere.We will refund the customer once the item is received back in resale conditionI am sorry that the customer isn't happy with our policies or customer serviceWe feel we were up front in letting her know we only had one barstool left ThanksLinda
We are working with our customer to resolve his issuesHe has sent photos and is working with Joe and JakeWe hope to have all issues resolved and a happy customer.Thank You,***
No resolve has been made, just a bunch of emailsMore consumer cost to incur while working to resolve this advertised "100% bolt on kit" Consumer has spent to date $for shop modifications to install this 100% bolt on kitEmail responses from Joe Morrow, Joe states he is doing consumer a favor while working to make corrections and have vehicle operate safely on roadwaysAll responses state my vehicle must be uniquely manufactured from Ford assembly line back in I purchased this vehicle and have been the only owner throughout it's history, no suspension modifications were made on this vehicle until this regrettable purchase was made by myselfJoe is also stating this assembly line vehicle can differ so greatly there is no way to build a 100% bolt on kit, Joe makes it sound that in assembly a person is making components as the vehicle moves down the assembly line, no are the sameSo therefore stated by Joe M [redacted] all issues I've incurred while installing this advertised 100% bolt on kit is the installers problem to correct, but he is now doing me a favor in helping to get this now unsafe vehicle to a safe operating condition.I would love to be satisfied with this expensive purchase/install and have vehicle operate in a safe roadworthy manner.....But this is not where we are today
This company is a bunch of charlatans They just try to sell you as much items as they can, they loose nothing from providing bad products and services Absolute junk!