T-Square Properties

We appreciate the feedback provided by Ms [redacted] and are certainly sympathetic to her water damage issues in her unit However, since her statements are misleading, uninformed, and not factual we feel compelled to set the record straight Ms [redacted] is a homeowner in a Condominium Association to which T-Square Properties provides management services to its board of directorsThe Association’s Board of Directors makes decisions on all vendors, T-Square Properties coordinates and carries out these decisionsMs [redacted] had water damage in her unit originating from a plumbing leak in a common area The associations insurance company took full responsibility for the resultant damage and the board proceeded with the claims process The Board had accepted a bid from a reputable General Contractor and was approved by the associations insurance carrierThe Board is concerned that Ms [redacted] is delaying the repair work on her unit in her desire to improve her unit, which is beyond the Association’s responsibility The Association does not have any responsibility for many of the expenses that she is requesting It was not anyone’s fault that the hardwood floor she wanted was back ordered, and it is not the Association’s responsibility to provide her with better flooring than she had prior to the water damage As such, the Board has declined to pay the difference between the cost of the back ordered floor and the higher priced floor she is now requesting The Board is trying to get this project done, and allow Ms [redacted] to return to her home Its obligations are exclusively to restore the unit to its prior conditionIt has no obligation to help upgrade the hardwood floors The board has tried to accommodate her interests but finds that she has become an obstacle to them doing so Ms [redacted] has the opportunity to work with the Association’s contractor to get the work done If she wants something special she should be reasonably expected to pay the additional costs and endure the waiting time required I have personally reviewed all correspondence between our staff and Ms [redacted] and can only find informative, polite, timely, and well-meaning responses to her issues I don’t find anything that could be construed as a “threat” It seems she simply did not like the reality of the information providedAs always, we’d be glad to work with MsKnox, the Board, and the Association's contractor on developing reasonable solutions to restoring her unit for the Board’s consideration

We appreciate the feedback provided by Ms. [redacted] and are certainly sympathetic to her water damage issues in her unit.  However, since her statements are misleading, uninformed, and not factual we feel compelled to set the record straight.   Ms. [redacted] is a homeowner in a Condominium...

Association to which T-Square Properties provides management services to its board of directors. The Association’s Board of Directors makes decisions on all vendors, T-Square Properties coordinates and carries out these decisions. Ms. [redacted] had water damage in her unit originating from a plumbing leak in a common area.  The associations insurance company took full responsibility for the resultant damage and the board proceeded with the claims process.  The Board had accepted a bid from a reputable General Contractor and was approved by the associations insurance carrier. The Board is concerned that Ms. [redacted] is delaying the repair work on her unit in her desire to improve her unit, which is beyond the Association’s responsibility.  The Association does not have any responsibility for many of the expenses that she is requesting.  It was not anyone’s fault that the hardwood floor she wanted was back ordered, and it is not the Association’s responsibility to provide her with better flooring than she had prior to the water damage.  As such, the Board has declined to pay the difference between the cost of the back ordered floor and the higher priced floor she is now requesting.  The Board is trying to get this project done, and allow Ms. [redacted] to return to her home.  Its obligations are exclusively to restore the unit to its prior condition. It has no obligation to help upgrade the hardwood floors.  The board has tried to accommodate her interests but finds that she has become an obstacle to them doing so.  Ms. [redacted] has the opportunity to work with the Association’s contractor to get the work done.  If she wants something special she should be reasonably expected to pay the additional costs and endure the waiting time required.  I have personally reviewed all correspondence between our staff and Ms. [redacted] and can only find informative, polite, timely, and well-meaning responses to her issues.  I don’t find anything that could be construed as a “threat”.  It seems she simply did not like the reality of the information provided. As always, we’d be glad to work with Ms. Knox, the Board, and the Association's contractor on developing reasonable solutions to restoring her unit for the Board’s consideration.