T & T Carpet, Tile & Cabinet Reviews (1)
Review: I went in this store to buy outdoor tiles from Mexico or Spain not tile made from China because I got bad experience from these products from China. I did mention this problem to Mr [redacted] The store manager who helped me that day. I was told by him the tiles we liked made from Mexixo, I took the picture sent to my husband because they don't let me deposit to take the sample home to my husband. After telling me this tile from Mexico , he went on computer to check the price ( they don't put anything on this sample like name, how much, where it is come from). After he told me it is 1.99$/ sp feet. I told them my husband would come to order. The next day at 8Am we came and my husband asked him where this tile make from. again he said from Mexico. We went ahead to order about 2000/sq feet we asked him discount so the price went down 1.89$/sq feet. We were happy bc it was a good deal for tiles from Mexico. But on the date delivery, my husband had to stop them after about 6 boxes unloaded because he found out on the boxes saying these tiles from China. We don't take the merchandise.They sue us for breaching the contract. We have a court date on 1/25/2016. Pls help us! It is unfair and unlawful for customers to pay what they don't order. The store saying we changing our mind bc my friend constructor said the tilles from China isn't as good as Mexico then they said we don't mention about the original of the product . ( we wished to record his saying from Mexico at beginning but we know it is unlawful to record some one not to telling them)We did call them on the delivery date bc they were late. We want the tiles for our yard but not from China. Is it unlawful to sell the product that is not as saying to customers? It is unfair for customer to be forced to get the products that they don't order? Pls help us what to doDesired Settlement: We did dispute our deposit to American Express($1000). And they sue us for over 3000$ for picking up merchandise. We don't want these tiles and don't want to do business to this store who lie . We don't trust them any more. After that we found out negative comments on [redacted] fr this store. We will go to court to fight for this , not just for us only for future customers as well.
TNT CARPET TILE MARBLE, INC. 8209-8211 BOLSA AVE MIDWAY CITY, CA 92655 TEL:(714) 894-1177 FAX:(714) 894-7093October 13, 2015Revdex.com 4747 Viewridge Ave. #200 San Diego, CA 92423-1688Dear [redacted]Re: ID [redacted]Thank you for letting us know about this complaint.Our company has been doing business since 1986 and we are always strive to bring Sastisfaction to our customers.Regarding to this complaint made by Mrs. [redacted], it is an untrue story. Mrs. [redacted] came to our showroom on 9/1/15 and asked for tiles from Mexico and she selected at least four sample choices. On 9/2/15 she came back to our showroom with her husband. This time they brought a piece of Chebi Rock from display rack, not among the tiles Mrs. [redacted] selected yesterday, to our sales person and said they finalized on this one. They never asked our sales person about the origin of this product. At the time of making the sales contract we even told them the tiles have to be special order and cannot be returned even 1 box. They signed and agreed to our terms of sales. -On 9/8/15, while unloading about half of the pallet Mr./Mrs. [redacted] changed their mind and wanted to cancel the order after their contractor told them that the tiles are inferior because they were made in China. This is a very unrealistic assumption. We told them this is what they picked and selected and we're here to fulfill our part of commitment. We did not do anything wrong on our part hence the sales order cannot be canceled.Currently we are in the process of bringing the parties to county's Small Claims Court to settle the dispute,Sincerely,[redacted] STORE MANAGER