T & T Power Sports Ltd

A few years ago my parents came to visit in cold lake for May long weekendI ordered a few parts for my king quad hoping they would be in on timeWanted to make sure I would be able to get my dad out on the trails ( he suffers from dementia) tnt power sports knew nothing of this situationI went in a few times awaiting parts looking at new machinesI was told by a great guy " don't worry about having a your machine ready for your dad he would lend me one if parts didn't arriveThe parts came in time and was still given the machine for weekend for my dad to use.handed me his personal cell number while he was away camping to make sure I had no problemsIt was one of the greatest weekends ever, one thing my father has yet to forget!!!! I ended up buying a new wildcat that weekend as well because the customer service was 2nd to nonejust would like to say thank youI will be back for my next machine

Initial Business Response / [redacted] (1000, 9, 2015/04/21) */ Contact Name and Title: [redacted] Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .net - Here are the details The atv was purchased new april 14/2014 we never serviced or saw the unit until it came in for service... on Feb 19, 2015 at this time the unit had 2322 km on it which is quite a bit in a 10 month period. regardless the unit came in for 3 things- overheating, leaking oil, and customer wanted a full service, we addressed all of these- overheat issue was caused by a dirty/plugged radiator, the oil leak was caused by a leaking engine drain plug- which was stripped due to overtightening, (not by us-as this was the first time we had seen this atv since it was sold) the customer was given two options.- a install a helicoil- which is a process of installing a thread repair kit- this is an option that costs approx. 50.00 verses option b- which would be to remove the engine totally disassemble an replace the damaged engine case where the plug goes , this would be between 3-4000 depending on engine case costs and total labour involved - The customer was contacted and choose the helicoil option. which we performed. this is not 100% guaranteed to work but does work 80% off the time and is a fraction of the cost. PRIOR TO SERVICING UNIT, WE HAD TO WASH UNIT AS THE BELLY PAN/SKID PLATES WERE FULL OF FROZEN MUD AND ICE (WE WERE UNABLE TO ACCESS DRAIN BOLTS). In addition we preformed a full service on the atv which included replacing worn out front brakes and bled brake system - Airfilter and airfilter box was full of grass (this is not good for engine as airbox is designed to keep dirt debris from entering engine) and could not be cleaned to satisfactory levels so it was replaced. the customer states that only 252.00 parts were charged by 669.00 in labour- there are many service items that are done on a full atv service that do not require parts, after the service the drain plug was still leaking but only minor dripping the customer was called and advised of this and told we would also let the person picking it up know the situation and that they will need to keep an eye on the oil level at all times, ie before each ride, etc. The unit ran perfectly when it left and in the customers on admissions it was running great when they picked it up. [redacted] The question of warranty the atvs from new come with 6 months, it was not serviced by us prior to getting 2300 km on it. [redacted] The failure was caused by a - a situation that would not be covered by warranty ( if it wasn't 6 months expired) - warranty covers a failed part, or a failure that is caused by a defective part- neither of these is the case. - b a situation or action by someone other than T&T is not our responsibility. - [redacted] - in summary oil plug was stripped on bottom of engine case, -by someone else, - we completed a full service and contacted the customer about the oil leak repair options - the customer made the choice to go to others for service which is fine it is there choice. - as well the customer was given the choice to choose which repair they wanted and choose the cheaper one, which I also would have done myself. - even after all the verbal abuse and slandering that was done to us I still offered the father for us to do repair estimate properly at our cost, as well as offered a discount on the repairs on this unit. - I do not in any way shape or form feel that we are responsible for the damage that occurred, we did in my opinion more than our due diligence like we would do for any of our customers, I strongly believe that our record for customer satisfaction makes this apparent, realizing that we cannot satisfy all of the people all of the time, but we still try, we also pride ourselves in not doing anywork that is not prior authorized by the customer. It is a struggle when a young man drops off a unit for repair and you deal with him, and his mother and then his father, communication is an important part of our business and it is imperative that we are able to communicate the problem and have someone listen, which in this case was not the situation, I believe after the service that was needed and the price of it they believe it is someone else that should pay. Please contact me If I can help you in any other way to complete this.

A few years ago my parents came to visit in cold lake for May long weekend. I ordered a few parts for my king quad hoping they would be in on time. Wanted to make sure I would be able to get my dad out on the trails ( he suffers from dementia) tnt power sports knew nothing of this situation. I went in a few times awaiting parts looking at new machines. I was told by a great guy " don't worry about having a your machine ready for your dad he would lend me one if parts didn't arrive. The parts came in time and was still given the machine for weekend for my dad to use.handed me his personal cell number while he was away camping to make sure I had no problems. It was one of the greatest weekends ever, one thing my father has yet to forget!!!! I ended up buying a new wildcat that weekend as well because the customer service was 2nd to none. just would like to say thank you. I will be back for my next machine.

Initial Business Response /* (1000, 9, 2015/04/21) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].net
- Here are the details The atv was purchased new april 14/2014 we never serviced or saw the
unit until it came in for...

service on Feb 19, 2015 at this time the unit had 2322 km on it which is
quite a bit in a 10 month period. regardless the unit came in for 3 things- overheating,
leaking oil, and customer wanted a full service, we addressed all of these- overheat issue was
caused by a dirty/plugged radiator, the oil leak was caused by a leaking engine drain plug-
which was stripped due to overtightening, (not by us-as this was the first time we had seen
this atv since it was sold) the customer was given two options.- a install a helicoil- which is
a process of installing a thread repair kit- this is an option that costs approx. 50.00
verses option b- which would be to remove the engine totally disassemble an replace the
damaged engine case where the plug goes , this would be between 3-4000 depending on
engine case costs and total labour involved -
The customer was contacted and choose the helicoil option. which we performed. this is
not 100% guaranteed to work but does work 80% off the time and is a fraction of the cost.
PRIOR TO SERVICING UNIT, WE HAD TO WASH UNIT AS THE BELLY PAN/SKID PLATES WERE
FULL OF FROZEN MUD AND ICE (WE WERE UNABLE TO ACCESS DRAIN BOLTS).
In addition we preformed a full service on the atv which included replacing worn out front
brakes and bled brake system - Airfilter and airfilter box was full of grass (this is not good
for engine as airbox is designed to keep dirt debris from entering engine) and could not be
cleaned to satisfactory levels so it was replaced. the customer states that only 252.00 parts
were charged by 669.00 in labour- there are many service items that are done on a full atv
service that do not require parts, after the service the drain plug was still leaking but only
minor dripping the customer was called and advised of this and told we would also let the person picking it up know the situation and that
they will need to keep an eye on the oil level at all times, ie before each ride, etc.
The unit ran perfectly when it left and in the customers on admissions it was running great
when they picked it up. [redacted] The question of warranty the atvs from new come with 6 months, it was not
serviced by us prior to getting 2300 km on it. [redacted] The failure was caused by a
- a situation that would not be covered by warranty ( if it wasn't 6 months expired)
- warranty covers a failed part, or a failure that is caused by a defective part- neither of these
is the case.
- b a situation or action by someone other than T&T is not our responsibility.
- [redacted]
- in summary
oil plug was stripped on bottom of engine case, -by someone else,
- we completed a full service and contacted the customer about the oil leak repair options
- the customer made the choice to go to others for service which is fine it is there choice.
- as well the customer was given the choice to choose which repair they wanted and choose
the cheaper one, which I also would have done myself.
- even after all the verbal abuse and slandering that was done to us I still offered the father
for us to do repair estimate properly at our cost, as well as offered a discount on the repairs
on this unit.
- I do not in any way shape or form feel that we are responsible for the damage that
occurred, we
did in my opinion more than our due diligence like we would do for any of our customers,
I strongly believe that our record for customer satisfaction makes this apparent, realizing
that we cannot satisfy all of the people all of the time, but we still try, we also pride ourselves
in not doing anywork that is not prior authorized by the customer.
It is a struggle when a young man drops off a unit for repair and you deal with him, and his
mother and then his father, communication is an important part of our business and it is
imperative that we are able to communicate the problem and have someone listen, which
in this case was not the situation, I believe after the service that was needed and the price
of it they believe it is someone else that should pay.
Please contact me If I can help you in any other way to complete this.

Initial Business Response /* (1000, 9, 2015/04/21) */
Contact Name and Title: [redacted] Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].net
- Here are the details The atv was purchased new april 14/2014 we never serviced or saw the
unit until it came in for service...

on Feb 19, 2015 at this time the unit had 2322 km on it which is
quite a bit in a 10 month period. regardless the unit came in for 3 things- overheating,
leaking oil, and customer wanted a full service, we addressed all of these- overheat issue was
caused by a dirty/plugged radiator, the oil leak was caused by a leaking engine drain plug-
which was stripped due to overtightening, (not by us-as this was the first time we had seen
this atv since it was sold) the customer was given two options.- a install a helicoil- which is
a process of installing a thread repair kit- this is an option that costs approx. 50.00
verses option b- which would be to remove the engine totally disassemble an replace the
damaged engine case where the plug goes , this would be between 3-4000 depending on
engine case costs and total labour involved -
The customer was contacted and choose the helicoil option. which we performed. this is
not 100% guaranteed to work but does work 80% off the time and is a fraction of the cost.
PRIOR TO SERVICING UNIT, WE HAD TO WASH UNIT AS THE BELLY PAN/SKID PLATES WERE
FULL OF FROZEN MUD AND ICE (WE WERE UNABLE TO ACCESS DRAIN BOLTS).
In addition we preformed a full service on the atv which included replacing worn out front
brakes and bled brake system - Airfilter and airfilter box was full of grass (this is not good
for engine as airbox is designed to keep dirt debris from entering engine) and could not be
cleaned to satisfactory levels so it was replaced. the customer states that only 252.00 parts
were charged by 669.00 in labour- there are many service items that are done on a full atv
service that do not require parts, after the service the drain plug was still leaking but only
minor dripping the customer was called and advised of this and told we would also let the person picking it up know the situation and that
they will need to keep an eye on the oil level at all times, ie before each ride, etc.
The unit ran perfectly when it left and in the customers on admissions it was running great
when they picked it up. [redacted] The question of warranty the atvs from new come with 6 months, it was not
serviced by us prior to getting 2300 km on it. [redacted] The failure was caused by a
- a situation that would not be covered by warranty ( if it wasn't 6 months expired)
- warranty covers a failed part, or a failure that is caused by a defective part- neither of these
is the case.
- b a situation or action by someone other than T&T is not our responsibility.
- [redacted]
- in summary
oil plug was stripped on bottom of engine case, -by someone else,
- we completed a full service and contacted the customer about the oil leak repair options
- the customer made the choice to go to others for service which is fine it is there choice.
- as well the customer was given the choice to choose which repair they wanted and choose
the cheaper one, which I also would have done myself.
- even after all the verbal abuse and slandering that was done to us I still offered the father
for us to do repair estimate properly at our cost, as well as offered a discount on the repairs
on this unit.
- I do not in any way shape or form feel that we are responsible for the damage that
occurred, we
did in my opinion more than our due diligence like we would do for any of our customers,
I strongly believe that our record for customer satisfaction makes this apparent, realizing
that we cannot satisfy all of the people all of the time, but we still try, we also pride ourselves
in not doing anywork that is not prior authorized by the customer.
It is a struggle when a young man drops off a unit for repair and you deal with him, and his
mother and then his father, communication is an important part of our business and it is
imperative that we are able to communicate the problem and have someone listen, which
in this case was not the situation, I believe after the service that was needed and the price
of it they believe it is someone else that should pay.
Please contact me If I can help you in any other way to complete this.