I am sorry for being slow in responding to this complaint. Reading the text, it looks like our customer answered her own complaint and was satisfied with progress. My understanding is that our customer is still out of town - returning later this month. I have asked our technician to contact her to verify return date. We have fabricated the necessary material and are ready to perform the job upon her return. [redacted], President
Consumer clarification taken over the phone by Revdex.com staff 2/10/15. Consumer says it is hard to get a hold of [redacted], because all she has is the company phone. This process started in November, they were out to measure. She gave him a piece of the broken glass that she needed to replace and...
[redacted] advised he would be back in several days. The next time he got in touch with her, he explained why he was late, she doesn't have the exact dates on hand, but [redacted] advised he was not working on those days. At the time he came back, he took the portions of the China cupboard needing repaired. He had given her a price of approximately $330 and she agreed with it. He was supposed to return within a week. He hadn't come back, she called the company number, and told them that she would be out of town until the end of January. The last week of January she called to remind them that she would be in town the next week. The person who answered the phone acknowledged that she remembered the situation. At the end of that week, on Friday, she realized she hadn't heard from them and called. The person who answered the phone talked to the manager and said "the glass has not been ordered, we don't have a down payment". Consumer thought she had given them her credit card number and if they didn't have it they should have called her and asked. Consumer says there was no contract, it was all verbal, they had given her an order number, but she doesn't have it with her right now. She called back and asked the manager to give her a call, but she never received a call back. Consumer sent a text message to [redacted] on his business phone and [redacted] got in touch with her last Saturday. He apologized profusely. She gave him her credit card number. She explained that she would be out of town again until the middle of March. He said if she does plan on being around for any amount of town before then to let him know so he can finish the job. The consumer's complaint is that the company does not communicate, they have their employees take days off. The company doesn't notify the customer to let them know that the employee is not available to complete the scheduled service.
I am sorry for being slow in responding to this complaint. Reading the text, it looks like our customer answered her own complaint and was satisfied with progress. My understanding is that our customer is still out of town - returning later this month. I have asked our technician to contact her to verify return date. We have fabricated the necessary material and are ready to perform the job upon her return. [redacted], President
Consumer clarification taken over the phone by Revdex.com staff 2/10/15. Consumer says it is hard to get a hold of [redacted], because all she has is the company phone. This process started in November, they were out to measure. She gave him a piece of the broken glass that she needed to replace and...
[redacted] advised he would be back in several days. The next time he got in touch with her, he explained why he was late, she doesn't have the exact dates on hand, but [redacted] advised he was not working on those days. At the time he came back, he took the portions of the China cupboard needing repaired. He had given her a price of approximately $330 and she agreed with it. He was supposed to return within a week. He hadn't come back, she called the company number, and told them that she would be out of town until the end of January. The last week of January she called to remind them that she would be in town the next week. The person who answered the phone acknowledged that she remembered the situation. At the end of that week, on Friday, she realized she hadn't heard from them and called. The person who answered the phone talked to the manager and said "the glass has not been ordered, we don't have a down payment". Consumer thought she had given them her credit card number and if they didn't have it they should have called her and asked. Consumer says there was no contract, it was all verbal, they had given her an order number, but she doesn't have it with her right now. She called back and asked the manager to give her a call, but she never received a call back. Consumer sent a text message to [redacted] on his business phone and [redacted] got in touch with her last Saturday. He apologized profusely. She gave him her credit card number. She explained that she would be out of town again until the middle of March. He said if she does plan on being around for any amount of town before then to let him know so he can finish the job. The consumer's complaint is that the company does not communicate, they have their employees take days off. The company doesn't notify the customer to let them know that the employee is not available to complete the scheduled service.