T2 Green Environmental Services, Inc.

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** This information given by AHA is not all true
I wrote them a letter stating that I would keep the 12months of payments and expected to be rein versed for the balance of the unauthorized charges that were deducted from my Mortgage escrow accountIf I did this to AHA they would expect all of the money taken from the account plus interest and fees with additional chargesI will give AHA days to respondI am sending all of my documents to the Attorney Generals office to investigate the fair practice of this company*** is the person that I talked to in regards to theses unauthorized debits to my account , she was very nasty and unprofessional when interacting with me over the phone
Revdex.com...I appreciate your assistance in resolving this matter
Thank You

Dear [redacted]:
In a letter to [redacted] dated October
21, 2011, she was advised of the following:
0.0001pt;">“…your membership enrollment resulted
from a telephone invitation to enroll in this service through your mortgage
company.   The mortgage company had
verified your request at the time you agreed to accept to try the program, which is a health
and pharmacy discount service.  Upon your
enrollment your information was added by us to the databases of the networks of discounted physicians, pharmacies,
hospitals, vision care providers, vitamin suppliers and others with whom
discounts had been negotiated and delivered on your behalf.  Payments on your behalf were made by us to
each of the providing networks.  We, in
turn, received only a portion of the monthly amount paid, as our net remittance
from [redacted] Mortgage. 
“Please note that there is no record of
you calling [redacted] or AHA to cancel prior to your recent inquiry of September
1, 2011.
“While [redacted] Mortgage told you that
AHA would only pay a refund to you for two months, in order to achieve a
satisfactory resolution of this matter with you, AHA is willing to give you in
complete settlement of this matter a refund of one year at the full monthly
amount, going back to July 2010.  A check
in the amount of $203.40 (12 months x $16.95/month) made out to you is
enclosed. 
“If acceptable and accepted by you, this
shall constitute full and final settlement of this matter.”
Also, with regard to the letter [redacted]
referenced as having received from [redacted], this letter (dated October 4, 2011)
was written in response to her request to verify the collection and remittance
of fees to the American Homeowners Association during the period in
question.  The letter made no reference
to these charges having been “unauthorized,” as implied in her statement of the
problem.  The letter was merely a verification of [redacted]'s collection and
remittance of fees. 
In summary, the customer’s issue was
settled in October 20ll with the issuance of a refund check constituting one
full year of membership fees pursuant to the maximum provided for under the
terms of the membership agreement.  [redacted], accepted this resolution as evidenced by her depositing and cashing the
refund check on November 16, 2011. 
There are no further monies to be
refunded to this customer.
Sincerely yours,
[redacted] |
Administrative Director
cc: [redacted], President

Dear [redacted]:
As indicated in our previous response, [redacted]’s issue was settled in October 2011 pursuant to AHA’s letter to her dated October 21, 2011 (see copy attached) and her subsequent acceptance of the refund check included therein, as evidenced by it’s being cashed on November 16, 2011.  (See also the excerpted Section 4 of the American Homeowners Association Terms of Membership and Membership Agreement.)
Sincerely ours,
[redacted] | Administrative Director