T2 Green Environmental Services

Dear [redacted] : In a letter to [redacted] dated October 21, 2011, she was advised of the following: 0.0001pt;">“ your membership enrollment resulted from a telephone invitation to enroll in this service through your mortgage company The mortgage company had verified your request at the time you agreed to accept to try the program, which is a health and pharmacy discount service Upon your enrollment your information was added by us to the databases of the networks of discounted physicians, pharmacies, hospitals, vision care providers, vitamin suppliers and others with whom discounts had been negotiated and delivered on your behalf Payments on your behalf were made by us to each of the providing networks We, in turn, received only a portion of the monthly amount paid, as our net remittance from [redacted] Mortgage “Please note that there is no record of you calling [redacted] or AHA to cancel prior to your recent inquiry of September 1, “While [redacted] Mortgage told you that AHA would only pay a refund to you for two months, in order to achieve a satisfactory resolution of this matter with you, AHA is willing to give you in complete settlement of this matter a refund of one year at the full monthly amount, going back to July A check in the amount of $(months x $16.95/month) made out to you is enclosed “If acceptable and accepted by you, this shall constitute full and final settlement of this matter.” Also, with regard to the letter [redacted] referenced as having received from [redacted] , this letter (dated October 4, 2011) was written in response to her request to verify the collection and remittance of fees to the American Homeowners Association during the period in question The letter made no reference to these charges having been “unauthorized,” as implied in her statement of the problem The letter was merely a verification of [redacted] 's collection and remittance of fees In summary, the customer’s issue was settled in October 20ll with the issuance of a refund check constituting one full year of membership fees pursuant to the maximum provided for under the terms of the membership agreement [redacted] ***, accepted this resolution as evidenced by her depositing and cashing the refund check on November 16, There are no further monies to be refunded to this customer Sincerely yours, [redacted] | Administrative Director cc: [redacted] ***, President