T3 Direct Marketing

Philip,

I appreciate your focus and effort in making our marketing process successful. We have seen successful meetings in a short period which is a tribute to you and your team. I appreciate the follow up and willingness to step out of the box.

Keep it up.

Rob

I have worked with T3 Direct for almost 2 years and find them to be very professional and responsive. Christine is a pleasure to work with.

Andrew P.

Very pro active to suggestions and reaction to suggestions thought through and reaction time very positive to assisting clients.

Phil is dedicated and committed to his customers. I have peace of mind knowing that Phil is handling my account and that’s why we have found success.

I highly recommend Phil and his services.

I have been impressed with my partnership with T3 Direct. They got to know my business and my program so they could design a plan that would be successful for both of us. They have worked with me and our staff to work out all the details of communication so we are on the same page with our appointments. It has taken a great burden off me to know they are going to only set appointments with people that are interested in our program. My time is the greatest asset I have and they have given my time back to me as a salesperson. I would highly recommend using them to gain your time back.

RE Phil K[redacted]
Every contact I have had with Phil has been a satisfactory one. He has been responsive and has always followed up and kept his word. I has been a pleasure working with him.

I have been working with T3 since November of 2015 and have had a terrific experience. I have purchased over 25 meetings and anticipate it to generate 10 new clients this year. Some of the other meetings have a potential to also become clients, but timing is everything in this business. T3 has honored our contract and replaced a hand full of meetings that did not end up meeting the agreed upon requirements. T3 has become an extension of my team and will be our main source of new business in the corporate retirement plan space.

Review: I hired T3 to set appointments with me and an owner of company that has a 401(k) plan to introduce an annuity option to their plan.

I hired T3 on about July 12, 2013 to do appointment setting for me. My first appointment was on July 23, 2013 which also coincidentally was my first problem, this should have been a sign. This company didn't even have a 401(k) in place and they set the appointment with a company that had a different name then they had told me it was. This was suppose to all be qualified and verified, which it obviously was not. This wasted almost 2 hours of my time. My next problem came on 7/30/13 when I showed up to the appointment and the person would not meet with me because they had forgotten about it and I had specifically asked T3 to call within 24-48 to remind them. This also wasted almost 2 more hours of my time. My next problem came on August 8, 2013 as the person I met with told me she could not make a decision without speaking to the owner (hence not decision maker like I was promised). The next problem came on August 15, 2013 as the person I met with again told me she could not make a decision and the owner was out of town (not decision maker again). The final problem came on August 21, 2013 when the person I met with told me they already had an annuity in their plan and were satisfied and expressly conveyed that to T3 as well, but T3's caller insisted on me meeting with them to discuss something they already had so didn't need. These last three appointments cost me anywhere from 1-2 hours each time as well $1,170. I had numerous conversations with [redacted] and explained to him what I was trying to do and I really thought he understood but he obviously does not. I stated to him that the definition of a 401(k) decision maker is someone who can make a decision regarding their 401(k) and he disagrees??? I have payed them $3,135 to date and am seeking reimbursement for the last appointments I have mentioned which totals $1,170. I think this is only fair and it DOES NOT even include the 10+ hours of time I wasted due to them not doing what they promised. I have really tried to work this out with both [redacted] and [redacted] but neither of them are helpful and/or reasonable. I even reached out by email and voicemail to the owner [redacted] however he won't return my calls or emails. I went on ripoffreport.com (which admittedly I should have done prior to signing up with them) and there are numerous complaints stating that they are dishonest and a scam and state the same problems that I have just shared with you. They keep trying to dispute the definition of a decision maker however a person who can make a decision and doesn't need to speak to someone else is the definition. They are unreasonable and don't seem to care. I am a small business owner and I don't think it is right what they are doing. As I explained to both [redacted] and [redacted], if they did what they said they would do (which they claim they did) then why would I want to cancel? I know I am not alone on this and I am a member of my local chapter and have never had a complaint and that is why I have an A+ rating. I thank you for your time and consideration and look forward to getting this resolved as well as preventing other folks from getting ripped off from T3.Desired Settlement: $1,170 which is the cost of 3 leads at $390 each. Like I said before, this does not include my time or the $795 set up fee they charged me. This is the least I will take and is only fair, I do not want a replacement as I want nothing to do with this company and their misrepresentations.

Business

Response:

Initial Business Response

DBA: T3 Direct, A Multi-Channel Marketing Company

Response Date: September 24, 2013

Case No: [redacted]

Client Name: Mr. [redacted]

Case ID #: XXXXXXXX

This letter is in response to a complaint filed by Mr. [redacted] (refer to case # above) to the Revdex.com.

The complaint is in reference to our appointment setting services. Our services involve in generating appointments for many satisfied business professionals throughout the nation.

The nature of our business is marketing and advertising. What we provide to our clients, as stated in our agreement (P.1 Sec.2), See ( EXHIBIT A), is information of a "...prospective business who has stated (in a recording) that they have decision making abilities."(in reference to our Clients product or services). We have these recordings. We can gladly provide these recordings to Revdex.com upon request and method of delivery. This information is known as a "lead" ("not to be construed as a guaranteed sale"" P.1 Sec 2.). Because our services are informational, we do not have ability to control outcome either from the prospect business decision maker or our clients. Some Clients want to take this information for free by a dispute and then visit the prospect and sell their products or services at a later time.

The stipulations of our services are appointed within a signed contract (signed by both parties). A contract (or "service agreement) was signed with Mr. [redacted] on June 25, 2013 See (EXHIBIT A).

Mr. [redacted] claims...

(1) "...This company didn't even have a 401k in place and they set the appointment with a company that had a different name the they had told me it was" - T3 Direct has a replacement policy for their clients. Any appointment that is set for them and is found to be unqualified will be replaced with a new appointment.T3 Direct replaced this appointment for Mr. [redacted], Mr. [redacted] was not charged for it.

(2) "This was suppose to all be qualified, and verified, which it obviously was not." - Each appointment set by T3 Direct goes through T3 Direct's Quality Assurance Department to be listened to and Approved. Each prospect is called once to set the appointment, then a second time to confirm the appointment with the prospect to verify that they still want to accept the meeting. On both of the calls the prospect is asked if they make decisions for their company. If the prospect says "no" then the appointment is classified as unqualified/denied. As stated in the paragraph above T3 Direct has a replacement policy for their company. Any appointment that is set for them and is found to be unqualified will be replaced with a new appointment.

(3) "My next problem came on 7/30/13 when I showed up to the appointment and the person would not meet with me because they had forgotten about it and I had specifically asked T3 to call within 24-48 to remind them" - T3 Direct has a replacement policy for their clients. Any appointment that is set for them and is found to be unqualified will be replaced with a new appointment.T3 Direct replaced this appointment for Mr. [redacted], Mr. [redacted] was not charged for it.

(4) "This also wasted almost 2 hours of my time" - T3 Direct set and confirmed appointments for Mr. [redacted]. Mr. [redacted] approved a calling list for T3 Direct to set appointments on his behalf. He approved it, he was aware that some of the business' on this approved calling list may have been geographically located to where he may have significant drive time. Mr. [redacted] chose to sign up with T3 Direct's services. Mr. [redacted] chose to invest his time in this service.

(5) "My next problem came on August 8, 2013 as the person I met with told me she could not make a decision without speaking to the owner (hence not decision maker like I was promised)" - Mr. [redacted] is referring to his appointment with [redacted] Mr. [redacted] submitted a replacement request for this appointment. T3 Direct followed with a QC follow up call and Denied it for replacement. T3 Direct found [redacted] to be a valid appointment. T3 Direct has the recording of the QC follow up call. We can gladly provide these recordings to Revdex.com upon request and method of delivery.

Below is the email that T3 Direct's Accounting Department sent Mr. [redacted] notifying him that [redacted] appointment was denied for replacement (EXHIBIT B).

We were able to complete the QC call on your replacement request for [redacted] Corp and found it to be a valid appointment. The prospect, [redacted] stated that she did meet with you for around 20 minutes, and you were able to present your products and services. She also stated that you did leave some information on your company, and would consider your services in the future.

[redacted] said that she is the Controller and makes decisions for her company.

We found this to be a valid appointment and cannot approve it for replacement.

Mr. [redacted] stated that the prospect at [redacted] was not a decision maker. The prospect, [redacted] advised T3 Direct that she was The Controller, and made decisions for her company. We can gladly provide these recordings to Revdex.com upon request and method of delivery.

She told T3 Direct on 3 different occasions that she was a decision maker for her company. She told T3 Direct she made decisions on the original call when the appointment was set, on the confirmation call confirming the meeting, and finally on the QC follow up call.

(6) "The next problem came on August 15, 2013 as the person I met with again told me she could not make a decision and the owner was out of town (not a decision maker) again"-

T3 Direct has a replacement policy for their clients. Any appointment that is set for them and is found to be unqualified will be replaced with a new appointment. Mr. [redacted] canceled his services before T3 Direct could complete their follow up QC call with the appointment he is referring to. Mr. [redacted] is referring to his appointment with [redacted] Inc.

(7) "The final problem came on August 21, 2013 when the person I met with told me that they already had an annuity in their plan and were satisfied and expressly conveyed that to T3 as well, but T3's caller insisted on me meeting with them to discuss something they already had so didn't need"

Each appointment set by T3 Direct goes through T3 Direct's Quality Assurance Department to be listened to and approved. Each prospect is called once to set the appointment, then a second time to confirm the appointment with the prospect to verify that they still want to accept the meeting. On both of the calls the prospect is asked if they make decisions for their company. If the prospect says "no" then the appointment is classified as unqualified/denied. As stated in the paragraph above T3 Direct has a replacement policy for their company. Any appointment that is set for them and is found to be unqualified will be replaced with a new appointment. Mr. [redacted] canceled his services before T3 Direct could complete their follow up QC call with the appointment he is referring to. Mr. [redacted] is referring to his appointment with [redacted] A [redacted] Pc.

(8) "I stated to him that the definition of a 401k decision maker is someone who can make a decision regarding their 401k and he disagrees???- -Per Page 1 Section 2 of the contract (EXHIBIT A), T3 Direct classifies a decision maker as...

"...an employee or officer of the prospective business who has stated (in a recording) that they have decision-making abilities."

T3 Direct does agree that a decision maker has the ability to make decisions for their company. If Mr. [redacted] can elaborate more on his statement T3 Direct can provide more information.

(9) "I have payed them $3,135 to date and am seeking reimbursement for the last appointments I have mentioned which totals $1,170"

Mr. [redacted] is requesting a refund for appointments that T3 Direct denied him for replacement.

(EXHIBIT A) Pg 2 Sec. 3

"After billing all sales are final."

T3 Direct does not give refunds. T3 Direct will replace any confirmed appointment that is found to be unqualified. Appointments found to be unqualified...

"...will be replaced with new Appointments (No Refunds) ((EXHIBIT A) Pg 3 Sec. 13).

The appointments were found to be qualified and not valid for replacement.

(10) "I went on ripoffreport.com (which admittedly I should have done prior to signing up with them) and there are numerous complaints stating that they are dishonest and a scam and state the same problems that I have just shared with you"- We process thousand of transactions per month for 401k and Insurance Brokers across the nation.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I obviously don't accept this letter from [redacted], who refused to return my phone calls and emails prior to me filing a complaint. I can provide the same documentation stating otherwise regarding a decision maker. I am happy to get statements from those appointments stating they couldn't make a decision regarding their company's 401(k) when we met. As [redacted] stated, his company no longer wishes to continue a business relationship with me, but will in order to replace those bad leads, the feeling is mutually as I have stated several times. How do you think that will go??? Obviously not very well. That is not a feasible or logical solution. The only resolution is to refund the $1,170 for the three bad appointments that were clearly not as promised and we can both wash our hands from this and move on. As is evidenced with their late responses and unwillingness to provide a reasonable solution I'm afraid I need your help with dealing with T3 and being an A+ rated company myself since 2008 I truly appreciate the Revdex.com efforts. Thank you in advance for your time and consideration.

Final Business Response

T3 direct verifies that each prospect we send our client to is a decision maker as it relates to the 401K plan twice before our client runs the appointment. Additionally, if there is replacement request, we contact the prospect to verify the meeting did not take place, during that call we again verify the prospect is a decision maker. As we've stated before we have these recordings and would gladly provide to the Revdex.com at their request. After verifying their decision making ability 3 times with T3 Direct, Mr. [redacted] states they are not qualified decision makers.

At this point, T3 Direct has no interest in an ongoing business relationship with Mr. [redacted], however, we're still willing to provide any replacements for appointments that do not meet the qualification defined in the agreement. If Mr. [redacted] would like us to evaluate any meetings specifically that he feels did not meet those terms we gladly will.

Ultimately, the agreement that was signed by T3 Direct and Mr. [redacted] prior to the start fo the campaign has a clearly defined route as it pertains to appointments in dispute. We both (T3 Direct and Mr. [redacted]) need to abide by those terms.

T3 Direct will replace any confirmed appointment that is found to be unqualified. Appointments found to be unqualified...

"will be replaced with new appointments (no refunds) ( EXHIBIT A) pg 3 sec. 13).

T3 Direct can only replace unqualified appointments with new appointments. Mr. [redacted] cannot make up his own path to a resolution outside of the agreement guidelines.

Respectfully,

President

Review: Poor service after being asked to sign a misleading contract. No refund issued after contiued poor service

I signed a contract with T3 Marketing to set meetings for me with companies to discuss their 401k plan. The goal was for me to use the meetings to build a new client base. I compensated T3 direct over a 7 month period with over $15,000. There were approximately 25 meetings provided and only 2 of the meetings were legitimate. I have a seperate list of all the dates and charges for each of the meetings with my credit card company. I attempted to resolve the poor quality of the appointments directly with the company sale rep [redacted]. I also spoke to his manager many times in an effort to have them provide better quality appointments to no avail. They stated that my conversations with them are documented (I hope this is true but I do not believe it to be true).

Bottom line, there is no way any rational person will pay a company over $15,000 for poor appointments. Their agreement was misleading and fraudulent in my opinion.

A specific example was a meeting in December of 2012 where a prospective client met with me to discuss their 401k plan. That client just changed providers and advisors the month before. The prospective client even told the rep from T3 this information and the rep told the prospective client that it didn't matter and that I would still be happy to meet with them. They sold this appointment to me knowing full well that there was no opportunity for future business for me and they just to use their agreement to state it was a qualified opportunity.

I can provide specifics from each appointment if required to show how each and every appointment except for two were not qualified appointments that I would actually pay for.

Thank you,

[redacted]Desired Settlement: $13,000

Business

Response:

Business' Initial Response

The complaint is in reference to our appointment setting services. Our services involve in

generating appointments for many satisfied business professionals throughout the nation.

The nature of our business is marketing and advertising. What we provide to our clients, as

stated in our agreement (P.1 Sec.2), See (EXHIBIT A), is information of a "...prospective business who has stated (in a recording) that they have decision making abilities."(in reference to our Clients product or services)

We have these recordings. We can gladly provide these recordings to Revdex.com upon request and method of delivery

This information is known as a "lead" ("not to be construed as a guaranteed sale"" P.1 Sec 2.). Because our services are informational, we do not have ability to control outcome either from the prospect business decision maker or our clients. Some Clients want to take this information for free by a dispute and then visit the prospect and self their products or services at a later time.

The stipulations of our services are appointed within a signed contract (signed by both parties).

A contract (or "service agreement) was signed with Mr. [redacted] on June 13, 2013 See (EXHIBIT A).

Mr. [redacted] claims...

1) "...asked to sign a misleading contract" - Mr. [redacted] is selling millions of dollars of 401k assets and he does not understand a contract? Or signs a "misleading" contract? We, T3 Direct are sure Mr. [redacted] comprehends the verbage of the contract he signed with T3 Direct. If Mr.[redacted] is capable enough to handle millions of dollars in assets of a company's retirement funds, he should clearly be able to understand a contract of services.

2)"No refund issued" - contract clearly states "NO REFUNDS", "ALL SALES ARE FINAL"

3)"used our services for 7 months at cost of $15,000" - T3 Direct paid many employee man hours to generate appointments for Mr. [redacted]'s campaign. Our employees are the top paid call center employees in Califomia. Mr. [redacted] benefited from our services, now he wants his money back? He spent $15,210 and was provided 23 confirmed meetings. T3 Direct rendered services to Mr. [redacted]. Mr. [redacted] received $15,210 of T3 Direct's services.

4)"I attempted to resolve the matter" - T3 Direct had several calls with Mr. [redacted] attempting to resolve any issues he was having. T3 Direct cannot give a credit for a valid meeting. Mr. [redacted] wanted T3 Direct to give him a credit for meetings with prospects that he met with, were a decision maker, but the prospect did not sign up for Mr. [redacted]'s services. We, T3 Direct cannot guarantee a sale, we can only create the opportunity for clients to make a sale.

5)"No way rational person pay $15,OO0" - Mr. [redacted] utilized our services for 6 - 7 months and spent exactly $15,210. T3 Direct provided Mr. [redacted] with 23 valid confirmed meetings with

decision makers for companies. Mr. [redacted] discussed his products and services to all of these prospects.

What rational person/business would keep spending their marketing dollars on a service if the service did not have value? T3 Direct did provide Mr. [redacted] with what he paid for. We T3 Direct have high valued product. T3 Direct can only create the opportunity/meeting for Mr. [redacted] to discuss his products and services with potential leads. T3 Direct does not guarantee sales.

Mr. [redacted] now has all the information on the leads provided, and still has opportunities to sell these clients 1, 3, or 6 months down the road. A credit back to account is not acceptable as services were in fact rendered and due to the fact that such services are informational in nature and can be used to the benefit of Mr. [redacted] at a later date and time.

6)"A specific example" - T3 Direct has all the recordings that our CLIENT listened to before attending the meeting. The prospect confirms meeting date and time and states in the recording that he/she/ is part of the decision making process. Attached in (E)(HIBIT B) is a complete review on Mr. [redacted]'s campaign. Mr. [redacted] ran 26 meetings. 3 of them were found to be unqualified, which T3 Direct replaced with valid replacement meetings.

We randomly called back some of the appointments Mr. [redacted] ran that T3 Direct provided to him

to inquire about the meeting.

[redacted] meeting lasted a little less than an hour, Mr. [redacted] left a pamphlet and has followed up with them since. They would consider using Mr. [redacted]'s services in the future.

- [redacted] - meeting lasted 30 minutes, Mr. [redacted] contacted them since the meeting, and this prospect would consider using Mr. [redacted]'s services in the future.

[redacted] - prospect could not remember the length of the meeting (it took place 8/2012) but Mr. [redacted] has followed up with them since the meeting, and the prospect would consider Mr.

[redacted]'s services in the future.

[redacted] - meeting lasted an hour, and the prospect would consider Mr.

[redacted]'s services in the future.

- [redacted] - prospect could not remember the length of the meeting (it took place I/2013)and are very interested in hearing from Mr. [redacted] again.

In Conclusion:

Referencing the legally binding document, the signed service agreement, our client must pay

dose attention to detail, and follow through with the practices specified for replacement and/or return of services. This contract does not specify in any way that our client will at any time receive any services free of charge.

A credit back to account is not acceptable as services were in fact rendered and due to the fact

that such services are informational in nature and can be used to the benefit of Mr. [redacted] at a later date and time. Some clients sign up with our services planning to order leads and chargeback the credit card to obtain as many free leads as possible.

We at T3 Direct strive for fair practices and quality services to our clients. We have many

zt clients who value our service for not only its quality, but the integrity of our

company as a whole. Gratitude is given for your time and consideration in this matter.

T3 has been a great asset for our company to get in front of prospects without having to spend the time cold calling ourselves. The group offers great customer service and works with you to resolve any scheduling conflicts. T3 sets up meetings with the type of prospects you are looking for and in your desired locations. We are very happy with T3 and look forward to continue working with this organization.

T3 Direct has delivered on what they promised in a big way. Actually, they’ve over delivered on their promises. I continue to be impressed with the quantity and quality of appointments they’re setting for me.

Thank you,

Greg

T3 handles a large volume of prospects with ease and has been able to offer individualized lead treatment for smaller groups based on dynamic data stream updates. Their agility has proven to be a differentiation for our firm and kept us top-of-mind with our prospects when they are reaching a decision point.

The Telemarketing team at T3 performed the difficult task of setting appointments in a very tough industry for my office. The full service and CRM allowed complete management of the process and success with our project.

I have had the good fortune to work with Kris Gaskins and the T3 Direct team for the past year, with good success. Kris and the team have been professional, responsive, and provide great customer service.

From the start, they take careful time to understand their client’s needs and follow-up to ensure satisfaction and success.

Whenever we have had the need to discuss a concern, I am in touch very quickly with either Kris or another key member of the firm’s management team.

We are happy with our decision to work with T3 Direct.

Regards,

Tom

Our experience with T-3 Direct has been solid. They have consistently filled my calendar with the type of face to face appointments we have contracted with them for and respond quickly to any questions that come up along the way”

Review: Error, omission, or negligence in providing a service,Failure to provide a service,Improper documentation,Improper supervision, Malpractice,Mismanagement,Misrepresentation of facts,Desired Settlement: I'd like to reimbursed what I have paid upfront. $2,595

Business

Response:

Since I’ve started my T3 campaign, my appointments per week have doubled! I love the fact that you can listen to the appointment being confirmed as well, gives you a good idea of who you’ll be meeting at the appointment. T3 is very detail oriented and you know how important that is in sales!

[redacted] and his team at T3 Direct did a wonderful job throughout our entire campaign. He was very responsive to our questions and took the extra time to deep dive into our business in order to market and promote our company’s services to our targeted Commercial Consumer base. I’d recommend you give [redacted] a call at T3 Direct and see what you can do for your company. [redacted]

Working with T3 Direct was a great experience. They were always attentive to our needs and their customer service was off the charts. I would highly recommend them to anyone who is looking for these services.

It has been a pleasure to work with T3 Direct as our primary solution for quality leads. After testing over a dozen alternative lead sources and a six figure marketing spend, T3 has shown they can deliver effective leads at a manageable price. We highly recommend T3 and look forward to continuing our working relationship with them in the future.