T3RG Motorcycle Schools

The student who filed this complaint registered online on January 12, ( [redacted] ***) 1- Home page of website clearly states that all classes are weather permitting(See copy of Homepage of T3RG website attached) Weather was the factor that caused the cancellation hours in advance of classSafety would have been an issue had the class proceeded, if the forecast held trueStudent insists the weather was fine the afternoon of day 1...a irrelevant fact that could not have been known in advanceColorado weather can change in a day, and as student safety is a primary concern, I make the decision about classes proceeding within hours of start date this time of year after reviewing the 24-hour forecastStudent was contacted with our decision to cancel class on Friday, Feb Weather forecasts predicted temps below safe riding levels for day of the riding portion, Sunday, Feb 7, and because there was a bank of hard snow at the top of the range at Rangeview High School that could have caused safety concerns Saturday afternoon when the snow pack melted over the surface of the riding area2- Registration form clearly states that we do not give refunds We are willing to make a change in class date with hours noticeThe no refund policy is listed in the Terms and Conditions of registration form that are posted as part of the registration process, (student must accept Terms and Conditions to proceed and complete registration)The no refund policy is also stated in the confirmation email, sent to confirm the date and location selected by the student(See attached confirmation email sent to MrJones on January 12, 2016)Student was given an option to reschedule class date for a future time that is convenient for him...which would also be weather dependentStudent was told he could select a later date for reschedule...he refused to select a date for rescheduling class.Student fabricated a story about why class was cancelled, posted story on several social media sites, and filed the complaint with Revdex.com rather than recognizing the facts of the matter: weather was the determining factor in cancelling the class on FridaySafety is a primary concernOur adherence to safety concerns has resulted in zero serious issues in the years we have been offering motorcycle training in Colorado.It is unfortunate this student has taken this position, and he is still eligible to attend class a another dateWe do not give refundsThe decision to cancel was made to protect the safety of the students based on the information in hand 24-hours in advance from the National Weather ServiceNone of the other sessions were held over the same weekendHe indicated in an email to me that he was a disabled veteran so I gave him the veteran discount as a partial rebate of $He is not due a refund both because we do not give refunds and his conflagration of the facts is totally false

Complaint: [redacted] I am rejecting this response because: The terms and conditions I AGREED to when purchasing the product, and thereby making an agreement, do not stipulate weather conditions Additionally the weather forecast for both days was above and actual weather was over The email they sent to cancel the class did not give me hours’ notice(I’ve attached the cancellation conversation with time stamps)Your terms and conditions state that changes made with less the hours will come with a chargeClass changes with more than hours’ notice will be made gladly with no chargeClass changes with less than hours’ notice may not be possibleNo refunds.They do not state who the cancellation policy pertains to specifically so it pertains to both parties.You broke your own terms and conditions when canceling the course with less than hours’ notice.As your terms and conditions state “Class changes with less than hours’ notice may not be possible.” You decided to cancel with less than hours and as such a class change is not possible T3RG Terms and Conditions verbatim:Terms and ConditionsYou must pick up the MSF Rider Course Handbook and complete homework prior to class.If you are younger than years old, you MUST bring a signed waiver form to class from your parent or guardian, with a copy of their driver's licenseCall the office (433-9424) to have a waiver emailed to you prior to class.Class changes with more than hours’ notice will be made gladly with no chargeClass changes with less than hours’ notice may not be possibleNo refunds.If you do not arrive in time for class, do not show up for class, arrive unprepared or leave for any reason, you have forfeited your tuitionThere is a fee to rescheduleStudents receive a completion card after passing both the written and riding skill tests You will see these terms and conditions listed in the confirmation email (provided by t3rg) but nothing regarding weather Sincerely, Devin Jones

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I will be happy to refund half the registration fee, as the student attend half the class[redacted] ***

Customer's interpretation of the facts is incorrect.The weather forecast may differ from what the actual temperatures were and in fact they often doThat is a fact of life in ColoradoThat is an obvious challenge and decisions about class cancellations can only be made based upon forecastsI cannot divine the future and must rely on National Weather Service forecasts, which I did for Sunday, when the high all day was predicted to be If he were being reasonable, he would see how ridiculous his claim that I should have known what the actual temperature would be appears in the argument. He may attend a later classHis registration will not expire, so his claim that I am keeping his money is false. The no refund policy standsHe accepted that policy when he registered for the class or he would not have been able to complete the registration.Offering classes in a safe manner is my responsibility, and I take that seriouslyHis opinions do nothing to change how I must deal with the constraints of offering motorcycle safety classes outside in Colorado weather

Complaint: ***
I am rejecting this response because: This does me no good, as I will still need to repeat the entire class Even if I am refunded half the registration fee, I
am receiving nothing tangible in exchange for my $ I would like a full refund
Sincerely,
*** ***

***,What you received for your tuition was hours of classroom discussion of the risks associated with motorcycle riding, critical and useful information about the rules of the road and knowledge of how the controls of a motorcycle operateYou were then tested on your knowledge and from my records, you passed the written test.You also attended five hours of riding practice on the motorcycle provided for you in the courseYou completed of the hour total of the course activitiesThe benefit of what you learned remains with you.You were given a discount as an active duty service member, so you paid $instead of $My offer is to refund $for the inconvenience of your not finishing the class as you were leaving to return to active dutyThe offer is also available for you to compete day of the course when you are in Denver on leaveYour choice. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The student who filed this complaint registered online on January 12, 2016 ([redacted]).  1- Home page of website clearly states that all classes are weather permitting. (See copy of Homepage of T3RG website attached) Weather was the factor that caused the cancellation 24 hours in advance of...

class. Safety would have been an issue had the class proceeded, if the forecast held true. Student insists the weather was fine the afternoon of day 1...a irrelevant fact that could not have been known in advance. Colorado weather can change in a day, and as student safety is a primary concern, I make the decision about classes proceeding within 24 hours of start date this time of year after reviewing the 24-36 hour forecast. Student was contacted with our decision to cancel class on Friday, Feb 5. Weather forecasts predicted temps below safe riding levels for day 2 of the riding portion, Sunday, Feb 7, and because there was a bank of hard snow at the top of the range at Rangeview High School that could have caused safety concerns Saturday afternoon when the snow pack melted over the surface of the riding area. 2- Registration form clearly states that we do not give refunds.  We are willing to make a change in class date with 24 hours notice. The no refund policy is listed in the Terms and Conditions of registration form that are posted as part of the registration process, (student must accept Terms and Conditions to proceed and complete registration). The no refund policy is also stated in the confirmation email, sent to confirm the date and location selected by the student. (See attached confirmation email sent to Mr. Jones on January 12, 2016)Student was given an option to reschedule class date for a future time that is convenient for him...which would also be weather dependent. Student was told he could select a later date for reschedule...he refused to select a date for rescheduling class.Student fabricated a story about why class was cancelled, posted story on several social media sites, and filed the complaint with Revdex.com rather than recognizing the facts of the matter: weather was the determining factor in cancelling the class on Friday. Safety is a primary concern. Our adherence to safety concerns has resulted in zero serious issues in the 13 years we have been offering motorcycle training in Colorado.It is unfortunate this student has taken this position, and he is still eligible to attend class a another date. We do not give refunds. The decision to cancel was made to protect the safety of the students based on the information in hand 24-36 hours in advance from the National Weather Service. None of the other sessions were held over the same weekend. He indicated in an email to me that he was a disabled veteran so I gave him the veteran discount as a partial rebate of $25. He is not due a refund both because we do not give refunds and his conflagration of the facts is totally false.

Complaint: [redacted]
I am rejecting this response because: They did not respond to my last message, they've skirted around the fact that the policy in the terms and conditions is part of the issue.I am going to repost my previous message to save time.I point out how you have failed to adhere to your own policy.YOU DID NOT GIVE ME 24 HOURS NOTICE. I do not care about your ability to determine future weather I am addressing your terms and conditions word for word.This time read my message and address my comments regarding the terms and conditions you claim let you keep my money.YOUR TERMS DO NOT COVER YOU AS YOU THINK.PREVIOUS MESSAGE FOLLOWS:I am rejecting this response because:1.       The terms and conditions I AGREED to when purchasing the product, and thereby making an agreement, do not stipulate weather conditions.2.       Additionally the weather forecast for both days was above 45 and actual weather was over 50.3.       The email they sent to cancel the class did not give me 24 hours’ notice. (I’ve attached the cancellation conversation with time stamps)Your terms and conditions state that changes made with less the 24 hours will come with a charge.Class changes with more than 24 hours’ notice will be made gladly with no charge. Class changes with less than 24 hours’ notice may not be possible. No refunds. They do not state who the cancellation policy pertains to specifically so it pertains to both parties.You broke your own terms and conditions when canceling the course with less than 24 hours’ notice.As your terms and conditions state “Class changes with less than 24 hours’ notice may not be possible.” You decided to cancel with less than 24 hours and as such a class change is not possible.  T3RG Terms and Conditions verbatim:Terms and Conditions You must pick up the MSF Rider Course Handbook and complete homework prior to class.If you are younger than 18 years old, you MUST bring a signed waiver form to class from your parent or guardian, with a copy of their driver's license. Call the office (303 433-9424) to have a waiver emailed to you prior to class. Class changes with more than 24 hours’ notice will be made gladly with no charge. Class changes with less than 24 hours’ notice may not be possible. No refunds. If you do not arrive in time for class, do not show up for class, arrive unprepared or leave for any reason, you have forfeited your tuition. There is a fee to reschedule. Students receive a completion card after passing both the written and riding skill tests.  You will see these terms and conditions listed in the confirmation email (provided by t3rg) but nothing regarding weather.Sincerely,[redacted]
Sincerely,
[redacted]

I will be happy to refund half the registration fee, as the student attend half the class.[redacted]

Complaint: [redacted]
I am rejecting this response because:1.       The terms and conditions I AGREED to when purchasing the product, and thereby making an agreement, do not stipulate weather conditions.2.       Additionally the weather forecast for both days was above 45 and actual weather was over 50.3.       The email they sent to cancel the class did not give me 24 hours’ notice. (I’ve attached the cancellation conversation with time stamps)Your terms and conditions state that changes made with less the 24 hours will come with a charge. Class changes with more than 24 hours’ notice will be made gladly with no charge. Class changes with less than 24 hours’ notice may not be possible. No refunds.They do not state who the cancellation policy pertains to specifically so it pertains to both parties.You broke your own terms and conditions when canceling the course with less than 24 hours’ notice.As your terms and conditions state “Class changes with less than 24 hours’ notice may not be possible.” You decided to cancel with less than 24 hours and as such a class change is not possible.  T3RG Terms and Conditions verbatim:Terms and ConditionsYou must pick up the MSF Rider Course Handbook and complete homework prior to class.If you are younger than 18 years old, you MUST bring a signed waiver form to class from your parent or guardian, with a copy of their driver's license. Call the office (303 433-9424) to have a waiver emailed to you prior to class.Class changes with more than 24 hours’ notice will be made gladly with no charge. Class changes with less than 24 hours’ notice may not be possible. No refunds.If you do not arrive in time for class, do not show up for class, arrive unprepared or leave for any reason, you have forfeited your tuition. There is a fee to reschedule. Students receive a completion card after passing both the written and riding skill tests.  You will see these terms and conditions listed in the confirmation email (provided by t3rg) but nothing regarding weather.
Sincerely,
Devin Jones