TA Construction

To whom it may concern: This customer came back and forth more than once to the store to verify their purchase so it was made very clear what the item was that we were ordering for themThe customer at no point in time ever mentioned a king was what they intended to purchaseTherefore the salesman wrote queen on the paper, charged for a queen, and had the customer sign for a queenThe invoice was presented and read to the customer since it had been over what they had discussedIf the customer had wanted a king then they would have been charged that price and written it downThis was a special order for the customer so they are more than welcome to come pick up their purchase, but special orders cannot be changed or modified

This is so false, I went to the store and mentioned to the salesperson I wanted a King Size bed, I even asked him for the prices and he told me they were the same price as the Queen.I never went back and forth the store several timesThe sales person suggested for me to get a less wide box spring since I didn't want a high bedI had purchase a King Size mattress set and had in in layaway in another store,(which I have proof of it) why would I want a queen size bedand NO, the sales person NEVER read the contract back to me, just asked me to sign, and it was my fault that I trusted that he had written King size, because that was all we talked about.This people hasn't even offer another item for the same price, they just took my money and much kept itI never took the Queen size bed, because I don't need oneThe owner told meyou either take that bed or you loose your money and then hanged up in my faceThe sales person is just covering his behind, the owner told me that if he didn't read the contract back to me he would of been fireThe sales person alleges he did but he never didIt is so bad that a business shows how little they care about their customer for $that means a lot for me, not much for them, when they are just pocketing the moneyThank you for your help[redacted]

, I've purchased couches from a mattress and furniture store and I put warranty on themWell, something happened and I reached out to the warranty company and it's covered for it to get replacedNow the only problem is the owner of the store that I purchased my couches from is dodging their phone calls( warranty company) and my phone calls

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with the response the business provided first because the pictures I sent to the business did not show a stain on the mattress, If the picture has a stain showing the business may have committed fraud by doctoring the photosSecondly I was told by the warranty department to go back into the store and pick out a new mattressNot until I got to the store to pickup the mattress was I told the mattress had a stain on itWhen I asked to see the picture of the mattress with the stain the salesman said that he did not have the picture and that he did not see the stain himselfIt is important to remember in this situation that the salesman attempted to get more money from me at that timeThe fact of matter is that the industry standard on warranty inspect is to have someone physically come out to the location and inspect the mattressAlthough the warranty department said that someone would come out no one ever did come out Regards, [redacted]

In regards to this dispute we scheduled the delivery for the day the customer requested and there was never a set time requested by the customer. We called the customer when the item was being loaded at the warehouse we called again when the delivery drivers were on the way and when we arrived at... the customers house we called again and all of those times we did not get an answer or a return call and left voicemail messages each time. When the delivery drivers did not receive a phone call and no one was home they left. After they had moved on to other deliveries the customer called and proceeded to tell us there was a family emergency and that is why she was not home she never mentioned she was at work. We could have delivered a different day if the customer had something going on but the customer requested it be delivered that day and didn't tell us that day didn't work for her or it needed to be a certain time. It is a company standard for there to be a redelivery fee if the truck has to go back out the same day. The customer was given a customer yellow copy of all the items purchased so nothing illegal was done. In regards to the redelivery fee the delivery guys don't carry a credit card machine and only take cash but the customers fiancé had the drivers drive behind him to an atm machine out of their way by 30 minutes to get the cash. Due to the circumstances and the fact that we are able to make our prices so low because we give great deals and can't afford to go back and forth multiple times on deliveries we will not be refunding the money.Our delivery charge is reasonable and the customer lives 15+ miles away from the showroom and we had to redeliver. The customer is free to call around and ask about redelivery policies and fees at any other furniture store and she will be able to confirm that we have not done anything out of ordinary.

To whom it may concern, We Mattress & Furniture Discounters do not warranty any mattress we only handle the warranty for all mattress manufacturers that we carry, your mattress has a full year warranty covered by *** ***, We forwarded your email containing your
attached images of the mattress to *** ***, We're sorry to inform you that *** *** has denied the warranty on your mattress because the first picture you submitted shows a clear stain on the top of the mattress which is an industry standard that a rip or stain on the mattress voids the warranty on any mattressAttached is the picture that was submitted by you that shows the stain on the mattress

We are sorry that the customer feels that we're dodging her calls but in no way what so ever that's our intentionsThe warranty doesn't cost us anything to have the sofa replaced for the customer as it's all paid by the warranty companyThe procedure of the replacement with guardian is as
followed: they send us attempts to have the merchandise fixed or repaired we deny the repairs for all sofas as our experience with past repairs once they replace one seat the dielot on the replaced seat never matches the remaining sofa and the feel of that seat would be different from the the other seats and we end up with an unsatisfied customer so we wait for the 4th attempt that we get from Guardian protection requesting a full replacement of the sofaIn the case of Mrs*** *** 4th requested came back with a repair request so we contacted Jennifer C*** of Guardian protection to inform her that we already did let Guardian know that the sofa is non fixable and has to be replaced as of yesterday 7-21-I'll be attaching a copy of the Repair request and it'll be dated yesterday with the 4th attempt on it as well and we'll attach the email that shows us notifying them yesterday for the second time that it's non fixable and the sofa needs to be replaced so we had to wait for the 4th attempt to be revised and request a replacement which was done yesterday as wellWe received this complain today at 8:16am and all the correspondents with the warranty company were done prior to is receiving this complaint so we're doing everything to guarantee our customers satisfaction and not have them go through the repair and the hastle of not being happy with it

We handle all the requests for sofa warannties as we discribed in our previous responseWe wait for the 4th attempt to make sure the customer receives a replacement not a repair to ensure the customer satisfactionI will be attaching the first emails from Guardian protection that show a request for parts and labor and I'll reattach the final request we received from the warranty company on Friday 7-for the full replacementWe work for our customers benefit and satisfaction

Please provide me with contact info for a headquarter location since you can't resolve my issue from a store levelI did receive missed calls from the driver (in the morning) however was not able to answer as my work does not allow me to be near my phone at all hours of the dayThis is why I scheduled a later delivery time which I had my work schedule arranged to accommodateI specifically remember asking for a late afternoon/evening slot otherwise I would have had to do weekendI was told that wouldn't be an issue because they provide delivery until 7pmAdditionally, if I didn't answer it is odd to me that they would still show up at my home and charge a fee for delivery I never receivedI never stated it was a family emergencyI stated I had to deal with a work issue which I did however this would not impact the time any since this was in the morning and would not affect the delivery time I was scheduled with anywaysI understand there needs to be a fee and this is not the issue; I will gladly pay a delivery feeHowever being charged 2x for a mistake on their part is the issueYou clearly have your initial costs low because you make up in profits by taking money in other unethical waysI should've known the prices were too good to be trueI suppose I am just trusting businesses to be ethical in their practicesAs for the yellow copy I was provided at initial purchase however it has no disclosure regarding delivery protocols (redelivery, cash only)I also understand a cash transaction however it would've been nice to have this disclosed ahead of time so we could have been prepared with itThe driver advised us to call the store to provide credit info when we attempted to pay with a CC so it's odd he'd advise this if he knew the company only accepted cashAs for the ATM, it was

To whom it may concern:     This customer came back and forth more than once to the store to verify their purchase so it was made very clear what the item was that we were ordering for them. The customer at no point in time ever mentioned a king was what they intended to...

purchase. Therefore the salesman wrote queen on the paper, charged for a queen, and had the customer sign for a queen. The invoice was presented and read to the customer since it had been over what they had discussed. If the customer had wanted a king then they would have been charged that price and written it down. This was a special order for the customer so they are more than welcome to come pick up their purchase, but special orders cannot be changed or modified.

if you can please provide us with an email we can forward the EXACT email that was sent to us from the customer with the EXACT pictures that were submitted by the customer. And as everybody know you can't alter an attachment that was sent to you via email unless you down load it. So we would like to forward the email as it was sent to us and we would like if the customer can forward the email that Mr. [redacted] sent on August 17 2015 at 12:53pm.

, I've purchased couches from a mattress and furniture store and I put warranty on them. Well, something happened and I reached out to the warranty company and it's covered for it to get replaced. Now the only problem is the owner of the store that I purchased my couches from is dodging their phone calls( warranty company) and my phone calls.

In regards to this dispute we scheduled the delivery for the day the customer requested and there was never a set time requested by the customer. We called the customer when the item was being loaded at the warehouse we called again when the delivery drivers were on the way and when we arrived at...

the customers house we called again and all of those times we did not get an answer or a return call and left voicemail messages each time. When the delivery drivers did not receive a phone call and no one was home they left. After they had moved on to other deliveries the customer called and proceeded to tell us there was a family emergency and that is why she was not home she never mentioned she was at work. We could have delivered a different day if the customer had something going on but the customer requested it be delivered that day and didn't tell us that day didn't work for her or it needed to be a certain time. It is a company standard for there to be a redelivery fee if the truck has to go back out the same day. The customer was given a customer yellow copy of all the items purchased so nothing illegal was done. In regards to the redelivery fee the delivery guys don't carry a credit card machine and only take cash but the customers fiancé had the drivers drive behind him to an atm machine out of their way by 30 minutes to get the cash. Due to the circumstances and the fact that we are able to make our prices so low because we give great deals and can't afford to go back and forth multiple times on deliveries we will not be refunding the money.Our delivery charge is reasonable and the customer lives 15+ miles away from the showroom and we had to redeliver. The customer is free to call around and ask about redelivery policies and fees at any other furniture store and she will be able to confirm that we have not done anything out of ordinary.

This is the number for corporate customer service office in North Carolina ask for Samuel H[redacted] ([redacted]

This is so false, I went to the store and mentioned to the salesperson I wanted a King Size bed, I even asked him for the prices and he told me they were the same price as the Queen.I never went back and forth the store several times. The sales person suggested for me to get a less wide box spring since I didn't want a high bed. I had purchase a King Size mattress set  and had in in layaway in another store,(which I have proof of it) why would I want a queen size bed. and NO, the sales person NEVER read the contract back to me, just asked me to sign, and it was my fault that I trusted that he had written King size, because that was all we talked about.This people hasn't even offer another item for the same price, they just took my money and much kept it. I never took the Queen size bed, because I don't need one. The owner told meyou either take that bed or you loose your money and then hanged up in my face. The sales person is just covering his behind, the owner told me that if he didn't read the contract back to me he would of been fire. The sales person alleges he did but he never did. It is so bad that a business shows how little they care about their customer for $215. that means a lot for me, not much for them, when they are just pocketing the money. Thank you for your help.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with the response the business provided first because the pictures I sent to the business did not show a stain on the mattress, If the picture has a stain showing the business may have committed fraud by doctoring the photos. Secondly I was told by the warranty department to go back into the store and pick out a new mattress. Not until I got to the store  to pickup the mattress was I told the mattress had a stain on it. When I asked to see the picture of the mattress with the stain the salesman said that he did not have the picture and that he did not see the stain himself. It is important to remember in this situation that the salesman attempted to get more money from me at that time. The fact of matter is that the industry standard on warranty inspect is to have someone physically come out to the location and inspect the mattress. Although the warranty department said that someone would come out no one ever did come out.
Regards,
[redacted]