Initial Business Response / [redacted] (1000, 5, 2016/11/02) */ It is always our intent to take the best possible care of our patients, and we apologize for the impact this has had on Mr***Professional judgement aside, we have learned that we could have handled his urgency better After the incident mentioned he returned to our care for further services, but I was unable to to get him to participate in a dialogue on what occurred that led to his disappointmentObviously I missed some cues because he then filed this complaint Again, Mr***'s disappointment was not our intentWe would be agreeable to refund his fees for tooth # ***Note to Revdex.com: It is unclear why [redacted] is mentioned in this complaint as she was not remotely involvedAny mention of her in this complaint should be stricken Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response, however they are not refunding anything and are in fact trying to bill me for more payment as of 11/04/
Initial Business Response /* (1000, 5, 2016/11/02) */
It is always our intent to take the best possible care of our patients, and we apologize for the impact this has had on Mr. [redacted]. Professional judgement aside, we have learned that we could have handled his urgency better.
...
After the incident mentioned he returned to our care for further services, but I was unable to to get him to participate in a dialogue on what occurred that led to his disappointment. Obviously I missed some cues because he then filed this complaint.
Again, Mr. [redacted]'s disappointment was not our intent. We would be agreeable to refund his fees for tooth #2.
[redacted]Note to Revdex.com: It is unclear why [redacted] is mentioned in this complaint as she was not remotely involved. Any mention of her in this complaint should be stricken.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response, however they are not refunding anything and are in fact trying to bill me for more payment as of 11/04/2016.
Initial Business Response / [redacted] (1000, 5, 2016/11/02) */ It is always our intent to take the best possible care of our patients, and we apologize for the impact this has had on Mr***Professional judgement aside, we have learned that we could have handled his urgency better After the incident mentioned he returned to our care for further services, but I was unable to to get him to participate in a dialogue on what occurred that led to his disappointmentObviously I missed some cues because he then filed this complaint Again, Mr***'s disappointment was not our intentWe would be agreeable to refund his fees for tooth # ***Note to Revdex.com: It is unclear why [redacted] is mentioned in this complaint as she was not remotely involvedAny mention of her in this complaint should be stricken Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response, however they are not refunding anything and are in fact trying to bill me for more payment as of 11/04/
Initial Business Response /* (1000, 5, 2016/11/02) */
It is always our intent to take the best possible care of our patients, and we apologize for the impact this has had on Mr. [redacted]. Professional judgement aside, we have learned that we could have handled his urgency better.
...
After the incident mentioned he returned to our care for further services, but I was unable to to get him to participate in a dialogue on what occurred that led to his disappointment. Obviously I missed some cues because he then filed this complaint.
Again, Mr. [redacted]'s disappointment was not our intent. We would be agreeable to refund his fees for tooth #2.
[redacted]Note to Revdex.com: It is unclear why [redacted] is mentioned in this complaint as she was not remotely involved. Any mention of her in this complaint should be stricken.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response, however they are not refunding anything and are in fact trying to bill me for more payment as of 11/04/2016.