Tab Ramos Sports Center

On Sunday March 6, [redacted] had her child’s birthday party at our facilityShe placed an additional order for extra food for her guestShe was aware that we purchased our food from [redacted] in Cliffwood Beach NJ and assumed the pricing was off their menu not oursAt the time of payment there was a discrepancy on the price of the food based off the Tab Ramos Sports Center menu and [redacted] of $We explained to [redacted] that we get charged the same price she did on the food and just like any other business we do have a markup on the cost of goods soldFollowing the party we tried contacting [redacted] on the following dates: March 7, 14, & and left her voicemail to resolve the issues but did not hear backAt this point we will issue a refund of the $via check by mail and put this complaint behind us [redacted] G [redacted] General Manager Tab Ramos Sports Center

Dear Mrs [redacted] ,Based on the contact information you left on the party application we triedcalling you and left a voicemail on the following dates & times to resolvethe refund:March at 11amMarch at 1pmMarch at 11amOn day of the party the payment was made via credit card and our policy iswhen an original payment is made via credit card that a refund will be giventhe same way If you would have paid cash or check then a refund check issubmitted.To finalize your refund you contact me direct on Monday April between10am-3pm so that a reverse charge of $is made.If you have any questions please let me know[redacted] ***General ManagerTab Ramos Sports Center [redacted]

I am sending this letter and enclosed documents regarding an incident of *** *** *** in reference to her son *** who she registered for our winter 2014-youth roller hockey season. In her complaint to you she mentioned that she was not happy with her son being moved from one team
to another when she says that request was submitted to be placed on a team with a certain player. When her son was moved from one team to another I explained to *** *** that it was done to make the hockey teams more balance and fair. Attached you will find a copy of that programs flyer explaining in advance before the league started that this change may occur. Her second complaint is that she requested to have her son placed on a team with a certain player. Attached you will also find her registration form that she submitted via online from our website and as you can see there is no such request on any documents. The players were happen to be put together on pure luck of making teams. I also explained to her that even if the registration form did have such a request it is not guaranteed due ability to try and make teams balance and fair. At this point she requested a refund because she was not happy with our policies. I explained that we do not give refunds because of the above reasons but what I could do is give her a credit of the $that could be used for any program that we run here the Tab Ramos Sports Center, but the credit slip itself would not be released until the completion of this current season. If she wanted to register for our next season (spring 2015) I would forward the credit right into the next season, if not a slip would be sent in the mail. At this point we would gladly skip the process of waiting for the completion of this season and send the credit slip out, but as for a refund that is against our company policy to give a refund for something that we did no wrong in our program. Our facility has over players that partake in many different sporting leagues and we do not offer refunds for any programs that are ran within the guidelines our policies. If we the Sports Center cancelled a program for any reason then would gladly send refunds, but this not the case for this incident. If you have any questions please feel free to contact me

Complaint: [redacted]
I am rejecting this response because:Please be aware that contradictory to the message sent to the Revdex.com I have notreceived a check to credit the $47 from my daughter's party.
Regards,
[redacted]

On Sunday March 6, 201[redacted] had her child’s birthday party at our facility. She placed an additional order for extra food for her guest. She was aware that we purchased our food from [redacted] in Cliffwood Beach NJ and assumed the pricing was off their menu not ours. At the time of...

payment there was a discrepancy on the price of the food based off the Tab Ramos Sports Center menu and [redacted] of $47. We explained to [redacted] that we get charged the same price she did on the food and just like any other business we do have a markup on the cost of goods sold. Following the party we tried contacting [redacted] on the following dates: March 7, 14, & 17 and left her voicemail to resolve the issues but did not hear back. At this point we will issue a refund of the $47 via check by mail and put this complaint behind us. [redacted] General Manager Tab Ramos Sports Center

Complaint: [redacted]
I am rejecting this response because:Hi Mr. [redacted],Honestly this is ridiculous.  I haven't disputed the charge (and we are over a month out); contrary I paid your bogus charge and went through the Revdex.com as I felt what you are doing is unethical.YOU were the one who said you were mailing a check; it was YOUR idea, YOUR suggestion and YOUR solution.What you have stated about credit card charges is inaccurate as I have just verified with my bank; each charge/credit is handled as a separate transaction.  Regardless, your original response stated you were sending a check in the mail.Your policy changes with every message you write. You have my address; it takes about a day to receive. I'll expect it by Thursday to resolve this.Thanks
Regards,
[redacted]

Dear Mrs. [redacted],Based on the contact information you left on the party application we triedcalling you and left a voicemail on the following dates & times to resolvethe refund:March 8 at 11amMarch 16 at 1pmMarch 18 at 11amOn day of the party the payment was made via credit card and our policy iswhen an original payment is made via credit card that a refund will be giventhe same way.  If you would have paid cash or check then a refund check issubmitted.To finalize your refund you contact me direct on Monday April 18 between10am-3pm so that a reverse charge of $47 is made.If you have any questions please let me know.[redacted]General ManagerTab Ramos Sports Center[redacted]

Complaint: [redacted]
I am rejecting this response because:
I feel the biggest issue here is lack of communication/responsibility/concern on the part of the management of Tab Ramos.  There is no request from me on the registration form to have my son placed with his friend because I couldn't figure out how to make the request on line when I was registering.  I called the facility when I was registering and explained that I could not get my son there each Saturday due to scheduling conflicts and that his friend's family had offered to drive my son.  I wanted to make sure it was worth the money I was going to lay out in equipment ($300) and registration ($125) before I signed him up.  I was told when I called, and I quote "Don't worry, I will take care of it.  I will write it on his registration form."  This obviously was never done and the facility will not acknowledge that they made a mistake.  If I was told at the time of my phone call that they could not guarantee his spot on the team with his friend that could drive him there then I wouldn't have spent the money.  I would have told my son that he would have to wait to sign up at  time when our schedules didn't conflict.  He is a lacrosse player and spends three out of four seasons a year playing lacrosse.  This was his down season and he was looking for something to keep himself active.  Unfortunately it happens to be a busy time for my other children. After many failed attempts to speak to someone on the phone about switching him back so that we could get something out of this season, I finally gave in and wanted a credit.  After more failed attempts and many messages left at the front desk I still couldn't get anyone to call me back.  Finally my husband called and he was told that credit slips would be in the mail that Monday (12/29/14).  We were never told that we would have to wait until the end of the season.  After waiting almost two weeks to receive my credit slip in the mail I started calling again.  As usual, no one would call me back or I was told the manager "just left for the day".  I finally just called and asked to have my account checked to see if I even had a credit.  I didn't even want a credit slip any more.  I just wanted some type of confirmation that I didn't lose $125.  I was told that I have no credit on my account.  At this point I felt as though I was being taken advantage of and I didn't know what was happening.  I no longer trusted what I was being told by anyone who worked at this facility. I felt as though the next thing I was going to find out was that the season was over and they didn't owe me anything.  I understand that you service many athletes throughout the year. I have four children who are involved in many sports and activities.  I have dealt with MANY different facilities over the past 15 or so years since my children started sports and I have never had such issues as this.  I feel there is a total lack of respect for your customer.  I think it is a shame that it took me contacting the Revdex.com to even get a response from you.  I am so upset by your lack of respect that I do not want any of my children attending any of your activities.  If you service thousands of athletes throughout the year then my $125 shouldn't really mean much to you at all.  For our family, who struggles to make every penny count, it would allow me to pay for an activity for another one of my children at a different facility that I trust will respect me as a customer.  
Regards,
[redacted]