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Reviews Tabler Furniture

Tabler Furniture Reviews (2)

Initial Business Response /* (1000, 9, 2016/10/07) */
We removed the dead forked lead on the west side of the house per the specification on the estimate provided to Mr. [redacted] on June 16, 2016. Our crew provided the service per the specifications on the estimate on June 17,2016. On September 8,...

2016 Mrs. [redacted] requested we look at the work, as she wanted a different, much larger limb removed. The salesman evaluated the work that was done and concluded the crew completed the work correctly and to the specification of the original estimate. The additional limb was not part of the original estimate provided to Mr. [redacted]. We offered to give Mrs. [redacted] an estimate to remove this other lead on the tree and she declined on September 23,2016.
Initial Consumer Rebuttal /* (3000, 11, 2016/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The specifications were to remove the dead limb at the 'fork'. The limb which was removed was perpendicular to, and below, the fork.
Final Consumer Response /* (4200, 15, 2016/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel this is a useless argument and will hire another company to remove the limb.
Final Business Response /* (4000, 13, 2016/10/11) */
The initial request was to remove the "Dead" forked lead on the west side of the tree. This limb was growing toward the house. We removed this limb on June 17, 2016. On September 8,2016 we were called to come back and look at this tree. The main leader, which the original leader we removed was attached, had subsequently died. The part of the tree that is now dead is one of the main leaders of the tree, which is about one third of the tree. This leader was not dead when the original job was bid and given to Mr. [redacted] and approved by him. We will be happy to provide an estimate for the additional work, but we did remove the dead limb that we were originally asked to remove.

Initial Business Response /* (1000, 9, 2016/04/11) */
Contact Name and Title: [redacted]-Branch Mgr
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@ryanlawn.com
Our policy at Ryan Lawn and Tree is to provide the best service and products to our clients under all situations. We did...

preform a lawn renovation for Mr. [redacted] in 2015. We performed the work in accordance with the estimate that was provided to Mr. [redacted]. The control of exiting grass bid for $517.00 for the first application was completed on 6-5-15. We do offer follow-up treatments as need to get the best control possible. We did a second treatment on X-XX-XX and there was no charge for this application. Our final application of gylyphosate was applied at the end the day after the seeding was complete on 9-15-15. At the beginning of this process we encouraged Mr. [redacted] to install and irrigation system or consider seeding a smaller area due to the rigorous watering schedule required for new seed establishment. Mr. [redacted] insisted that we seed the entire 12,800 square feet of lawn area and he would see that the watering schedule would be followed once we completed our seeding work. Once we completed the seeding work on 9-15-15 Mr. [redacted] was left with detailed watering instructions. Our route manager checked back on this lawn twice over the next 4 weeks and noticed the lawn was not being watered based on the instructions that were left with Mr. [redacted]. We had an extremely dry October and Mr. [redacted]'s new seed was struggling due to lack of adequate moisture. On October 28,2015 Mr. [redacted]'s route manager was out for the fall application to the lawn and once again treated for new weeds that had emerged as a result of seeding and the soil disturbance caused during this process. Once again, Mr. [redacted] was advised that daily watering of the new seed was still required. In the early spring of 2016 the route manager for Mr.[redacted]'s area contacted him to let him know it was time for the first application of the year. At that time Mr. [redacted] asked the route manager to hold off on the first application. For the next 3 weeks we waited for Mr.[redacted] to lets us know when he was ready for us to apply his first application, which included treatment of broadleaf weeds and touching up of thin areas where the fall seeding did not germinate. On March 23,2016 Mr. [redacted] contacted our office to cancel his services with Ryan Lawn and Tree. At that point Mr. [redacted] severed his relationship with us and as much as we hate to loose a customer we removed Mr. [redacted] from our list of active clients. It was a week later when Mr. [redacted] contacted us again to have us come to his property and do the work we contacted him about in late February. This was confusing as he had previously cancelled his services with us. He also informed his route manager and our department manager that he had already hired another company to take care of his property. So, we cannot provide service on a property that already has another company applying applications as we have no knowledge as to what the other company is applying to Mr. Reeds property.
In summary I cannot refund the amount Mr. [redacted] is asking for as we did perform the "kill out" of Mr. Reeds original front lawn as bid for him(First application $517, subsequent applications at no charge). I will offer Mr. [redacted] $400.00 of the seeding cost back, even though more than 70% of the area we seeded is established turf this spring. Thank You,
Initial Consumer Rebuttal /* (2000, 11, 2016/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The $400 refund is fine, I will use it to reseed in the fall.
Thank you

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