Tack of the Day

Despite several emails to customer service I have had no response to my request for an update on where my item is that was ordered almost a month ago. It is not rocket science. Either the item was never processed, the item is backordered, or Tackoftheday intends to keep my money and never send the item. Or send it next year. Or in ten years. Or in an alternate universe. Perhaps Uber? Or someone in shipping is wearing my item and enjoying it. Your guess is as good as mine. I can't believe anyone orders from this place.

Ordered shoes for my wife back for Christmast 2021. It's May 2022. No shoes, no responses to several attempts to contact them. So now I'm writing negative reviews to warn everyone else and I'm going to report them and the charge for the shoes on my credit card. Cross your fingers that I get my money back!

I ordered a fly sheet on July 3 and still have not received it (today is Aug 11). I have left multiple emails and voicemails and have never received a response. I do not care how much cheaper this company is...I will never use again or recommend. I cannot comment on the product because I have not received it.

From: Revdex.com of Metro Washington DCDate: Thu, Sep 3, at 4:PMSubject: Fwd: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .net>Date: Thu, Sep 3, at 12:PMSubject: complaint # [redacted] To: [email protected] just wanted to inform you that I finally have had my first response from Tack of the Day, the company that I filed a complaint against (complaint # [redacted] ) Please see belowThanks! [redacted] ***From: [email protected]: [redacted] @ [redacted] .netSent: Wednesday, September 2, 10:14:AMSubject: RE: [Ticket# [redacted] NO REPLY RECEIVED- Wrong Size ShippedHi ***,I am so very sorry for the delay in getting back to you! We have had some server issues, and not all of our emails were coming throughI just got yours this morning.Of course, we will swap the s/m for the m/l you orderedI apologize for our mistakeI will have a postage-paid return label sent to you via snail mailPlease put your name and order number in the box for tracking purposes.Sincerely, [redacted] #1TOTD

From: Revdex.com of Metro Washington DC Date: Thu, Sep 3, at 4:PMSubject: Fwd: complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .net>Date: Thu, Sep 3, at 12:PMSubject: complaint # [redacted] To: [email protected] I just wanted to inform you that I finally have had my first response from Tack of the Day, the company that I filed a complaint against (complaint # [redacted] ) Please see below Thanks! [redacted] From: [email protected]: [redacted] @ [redacted] .netSent: Wednesday, September 2, 10:14:AMSubject: RE: [Ticket# [redacted] NO REPLY RECEIVED- Wrong Size ShippedHi ***,I am so very sorry for the delay in getting back to you! We have had some server issues, and not all of our emails were coming throughI just got yours this morning.Of course, we will swap the s/m for the m/l you orderedI apologize for our mistakeI will have a postage-paid return label sent to you via snail mailPlease put your name and order number in the box for tracking purposes.Sincerely, [redacted] #1TOTD

9/8/2015A Tack of the Day customer service representative has recently been in contact with the customer, [redacted] ***It would appear that our email provider was having issues with their server and the customer's first emails were not received by our CRM systemWe are still looking into Solutions to this situation since we had felt as an online only retailer email was an acceptable and reliable form of communication with our customersHowever, once her email was received on 9/2/2015, it was responded to and a clear solution to her issue was establishedThe incorrectly sized helmet will be exchanged for the desired size

Revdex.com:
Tack of the Day sent me the helmet I ordered (size medium/large) and a postage paid return label to return the incorrect small one I just returned the small one today I am completely satisfied with the resolution to my complaint ID *** THANK YOU!!!!!
Sincerely,
*** ***

They do not respond to email requests regarding the status of items orderedThey do not have a phone number listedThe only reason I gave them two stars instead of one is because the prices are discounted to an impressive levelHowever, if there is no communication from the seller and it takes 1+ month to get an item, make sure it’s something you don’t urgently needI ordered an item on 10/30/2018, it’s now 11/13/2018, and I have yet to hear if my item has been shipped or when it will be shippedI spent $100+

Revdex.com:Tack of the Day sent me the helmet I ordered (size medium/large) and a postage paid return label to return the incorrect small one I just returned the small one today I am completely satisfied with the resolution to my complaint ID *** THANK YOU!!!!!
Sincerely,
*** ***

From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Sep 3, 2015 at 4:37 PMSubject: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].net>Date: Thu, Sep 3, 2015 at...

12:37 PMSubject: complaint #[redacted]To: [email protected] just wanted to inform you that I finally have had my first response from Tack of the Day, the company that I filed a complaint against (complaint #[redacted]).   Please see belowThanks![redacted]From: [email protected]: [redacted]@[redacted].net...⇄ September 2, 2015 10:14:16 AMSubject: RE: [Ticket#[redacted] NO REPLY RECEIVED- Wrong Size ShippedHi [redacted],I am so very sorry for the delay in getting back to you! We have had some server issues, and not all of our emails were coming through. I just got yours this morning.Of course, we will swap the s/m for the m/l you ordered. I apologize for our mistake. I will have a postage-paid return label sent to you via snail mail. Please put your name and order number in the box for tracking purposes.Sincerely,[redacted] #1TOTD

9/8/2015A Tack of the Day customer service representative has recently been in contact with the customer, [redacted]. It would appear that our email provider was having issues with their server and the customer's first emails were not received by our CRM system. We are still looking into Solutions to this situation since we had felt as an online only retailer email was an acceptable and reliable form of communication with our customers. However, once her email was received on 9/2/2015, it was responded to and a clear solution to her issue was established. The incorrectly sized helmet will be exchanged for the desired size.

From: Revdex.com of Metro Washington DC
font-family: arial, sans-serif;"><[email protected]>Date: Thu, Sep 3, 2015 at 4:37 PMSubject: Fwd: complaint #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].net>Date: Thu, Sep 3, 2015 at 12:37 PMSubject: complaint #[redacted]To: [email protected]
I just wanted to inform you that I finally have had my first response from Tack of the Day, the company that I filed a complaint against (complaint #[redacted]).   Please see below
Thanks!
[redacted]
From: [email protected]: [redacted].netSent: Wednesday, September 2, 2015 10:14:16 AMSubject: RE: [Ticket#[redacted] NO REPLY RECEIVED- Wrong Size ShippedHi [redacted],I am so very sorry for the delay in getting back to you! We have had some server issues, and not all of our emails were coming through. I just got yours this morning.Of course, we will swap the s/m for the m/l you ordered. I apologize for our mistake. I will have a postage-paid return label sent to you via snail mail. Please put your name and order number in the box for tracking purposes.Sincerely,[redacted] #1TOTD