Tack Room Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am...

rejecting this response because:
My complaint is regarding the lack of follow up by the company with [redacted] regarding my lost shipment. [redacted] will not correspond with me because the Tack Room is the customer in their transaction. The Tack Room would not follow up with [redacted] without my repeated prompting. Since contacting the Revdex.com the Tack Room did call me and left me a message that it will be approx 8 business days before the refund is received. I would like the Tack Room to follow up with me at that point to confirm the refund has been received and confirm that I will then receive my refund.I am just requesting basic follow through and due diligence on the part of the company.
Regards,
[redacted]

April 24, 2014
Dear Revdex.com Representative:We have received the rejection of our response to a complaint from [redacted], ID [redacted]. According to our records, on April 1, 2014, **. [redacted] was made aware that we discovered [redacted] had mistakenly closed her first claim. She was also made aware that we filed a new claim on with [redacted] on her behalf and were working with their customer service department, who took responsibility for the loss of her package. **. [redacted] was informed that because of [redacted]'s refund process, it would take approximately eight business days from the filing of the re-opened complaint for [redacted] to issue us a refund check, and we could then pass along the refund to her.We received the check from [redacted] one week later, 4/8/14, and deposited the check the following day. To ensure there would be no further wrinkles in returning **. [redacted]'s money to her, we waited until the deposit had cleared. Once that occurred we promptly issued a full refund of $407.99 on 4/14/14, on her credit card. Please see attached return receipt. [redacted], the employee following up on **. [redacted]'s complaint, did call her on 4/14/14 to inform her that her credit card had been fully refunded.We do apologize for the entire incident, from the initial loss of the package to the fact that **. [redacted] had to wait for her much deserved refund, and have registered our displeasure with [redacted] for their management of **. [redacted]'s case. We do believe that from our end, however, this matter has been resolved.Please feel free to contact us if you have any further questions or concerns.
Regards,

Handwritten response 
?

Review: Order for $407.99 placed on 2/10/14. Delivery did not arrive. Called store to inform delivery did not arrive on April 17th 2014. They stated the package was insured by [redacted] and I would receive a full refund within a couple of weeks. I called a couple of weeks later and they had forgotten to follow up with [redacted]. Said they would follow up with [redacted]. I called a couple of weeks later, as they had not followed up with me. They said [redacted] had misplaced claim and they would resubmit. I called a couple of weeks later as they had not followed up with me and they said claim was lost and they would follow up with [redacted]. I called a couple of weeks later as they had not followed up with me and they said [redacted] had misplaced claim and they would resubmit. I called most recently on 4/1/14 as they had not followed up with me. Said they would follow up with [redacted] and call me back. They did not call back and when I called back they again stated that [redacted] had lost the claim. I said I was contacting the Revdex.com for their assistance as I was worried I was being led on a wild goose chase.Desired Settlement: I would like my $407.99 refunded asap. As the store will be getting a refund from [redacted] I do not understand why I have to wait. At one time a man ([redacted]?) told me that he would refund the money to me straight away. This did not happen.I would like the store to follow up with me in a timely fashion with [redacted] without me having to remind them each time.

Business

Response:

Handwritten response ?

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My complaint is regarding the lack of follow up by the company with [redacted] regarding my lost shipment. [redacted] will not correspond with me because the Tack Room is the customer in their transaction. The Tack Room would not follow up with [redacted] without my repeated prompting. Since contacting the Revdex.com the Tack Room did call me and left me a message that it will be approx 8 business days before the refund is received. I would like the Tack Room to follow up with me at that point to confirm the refund has been received and confirm that I will then receive my refund.I am just requesting basic follow through and due diligence on the part of the company.

Regards,