May 27, The customer placed an order online for two hay bagsAfter placing the order, the customer contacted us, wanting to use a coupon on the order she already placed while also honoring the price from an old catalog When placing the order, the customer is making an agreement with the seller that they approve the cost of the items and shipping for said products and servicesThe coupon would not work on her order because she didn't spend the minimum amount needed to activate it We do offer an online catalog from our latest catalogUnfortunately, it is from last year, since we do not have a catalog yetIt does have a disclaimer stating that prices are subject to changeWe left this on our site mostly for the convenience of elderly customers who are have difficult time searching our websiteIn the six months of this year, we did not receive any complaints about this online catalogIt is placed at the bottom of the website page and is not actively advertised as a source for our current pricesSince I understand the customer's confusion, I have made our webmaster take this online catalog off our website so there are no further misunderstandings about the pricing of our itemsWhen the customer placed an order with us, they made a commitment to purchase those items at the prices they agreed onThis is the same as ***, [redacted] , and most other online companiesWe are sorry for any confusion she had about the online catalog, but we have removed it so that this is not an issue in the futureIf you need any additional information, please contact me.With regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Tack Wholesale did view my pictures of the faulty halter and agreed that I should be refunded in full I am currently awaiting the pre-paid return label and my full refund Only after I receive my full refund will I be satisfied Regards, [redacted] ***
After our previous message to Revdex.com, the customer was able to send us photos of the halter in questionUpon viewing the pictures and the damaged area, we were able to contact the customer and will send her a prepaid label to receive the damaged halter back for inspectionAfter we receive it, the customer will be refunded for the halterIf you need any additional information, please contact me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The saddle was truly made incorrectly and is defectiveI'm going to throw it away and donate the other pieces to a therapeutic riding centerThis company should not be allowed to sell saddles like thisIt will injure horses who wear them and most people are too inexperienced to know betterThe saddle was not as wide as advertised either. Unfortunately, I can't write a review on their website where other people can be warned.
Regards,
*** ***
This is in reference to the complaint given from customer *** ***In the previous communications between us and the customer, the customer did not mention that there was rust or anything defective with the saddle she bought, just that it did not fit their ponyI would request that she email us
photos of the saddle where there is rust or any other defectsAfter we examine the photos and get approval, we can send her a return label and refund the total cost of the saddle once we get it back.If it is just the case that the saddle did not fit, she will have to return the saddle and pay for shippingGullet size was listed on the product page so there was no misrepresentation of the sizing of the saddle's treeIf the customer uses *** ** ***, the cost of shipping the saddle back should be less than $It is clearly written in our return policy that all returned saddles are eligible to a $restocking fee.If you need any additional infomation, please contact me
This is in reference to the complaint given from customer *** ***May 28, The customer placed an order online for a leather horse halter and thrush busterJune 3, The customer received their order, On the same day, the customer emailed us asking to return the halter, stating that
the item had poor stitching and weak leatherAs is our standard procedure with returns on defective merchandise, we ask that the customer send us a photo of the item in question so that we can inspect it and see what happened with the productThe customer stated that they did not have a camera or a smart phone to send us proof of their claimsWithout proof that the item was defective, we had to treat the return like it was a return, meaning that the customer would have paid to ship it backSince it was a free shipping item, there was also a 20% restocking fee as clearly written in our return policy that she agreed with when she purchased these itemsWhen I spoke with the customer, I informed her that if she sent it back and we found significant defect in the halter, then we would be able to waive some of the fees, but she was not interested in itThe customer also claimed that the halter was previously used and returned, but only stated it looked that way because the bag was already open when she received itThe plastic bags that hold these halters arc only closed by two pieces of thin tapeThese pieces of tape easily open when jostled while packing or shippingWe do not sell any used tackIf we receive any used tack from a customer, it is sent back to the customer or thrown away; a policy that is clearly outlined in our return policyThe customer asked for us to send her a shipping label and refund her for a defective item, but was not able to send us any proof that the item she received was defectiveWe would like to take the customer's word that there is something wrong with the product but we have run into too many cases of the customer ]ying to usDue to this, we demand proof from our customersOthers have abused this generosity to return undamaged products to avoid shipping charges If you need any additional information, please contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Tack Wholesale did view my pictures of the faulty halter and agreed that I should be refunded in full. I am currently awaiting the pre-paid return label and my full refund. Only after I receive my full refund will I be satisfied.
Regards,
[redacted]
May 27, 2015 The customer placed an order online for two hay bags. After placing the order, the customer contacted us, wanting to use a coupon on the order she already placed while also honoring the price from an old catalog. 1. When placing the order, the...
customer is making an agreement with the seller that they approve the cost of the items and shipping for said products and services. The coupon would not work on her order because she didn't spend the minimum amount needed to activate it. 2. We do offer an online catalog from our latest catalog. Unfortunately, it is from last year, since we do not have a 2015 catalog yet. It does have a disclaimer stating that prices are subject to change. We left this on our site mostly for the convenience of elderly customers who are have difficult time searching our website. In the six months of this year, we did not receive any complaints about this online catalog. It is placed at the bottom of the website page and is not actively advertised as a source for our current prices. Since I understand the customer's confusion, I have made our webmaster take this online catalog off our website so there are no further misunderstandings about the pricing of our items. When the customer placed an order with us, they made a commitment to purchase those items at the prices they agreed on. This is the same as [redacted], and most other online companies. We are sorry for any confusion she had about the online catalog, but we have removed it so that this is not an issue in the future. If you need any additional information, please contact me.With regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This is in reference to the complaint given from customer [redacted] We received the photo from the customer of the rusted part of their saddle set. The rusted parts are the screws on the headstall and reins pieces of the set. These pieces are easily replaceable. We can send replacement screws and screw backs to the customer to replace these parts. The customer has not shown any evidence that the saddle itself is defective. The customer will have to return the saddle and pay for shipping to return it as stated in the return policy she agreed to when she ordered from us. If you need any additional information, please contact me. With regards
May 27, The customer placed an order online for two hay bagsAfter placing the order, the customer contacted us, wanting to use a coupon on the order she already placed while also honoring the price from an old catalog When placing the order, the customer is making an agreement with the seller that they approve the cost of the items and shipping for said products and servicesThe coupon would not work on her order because she didn't spend the minimum amount needed to activate it We do offer an online catalog from our latest catalogUnfortunately, it is from last year, since we do not have a catalog yetIt does have a disclaimer stating that prices are subject to changeWe left this on our site mostly for the convenience of elderly customers who are have difficult time searching our websiteIn the six months of this year, we did not receive any complaints about this online catalogIt is placed at the bottom of the website page and is not actively advertised as a source for our current pricesSince I understand the customer's confusion, I have made our webmaster take this online catalog off our website so there are no further misunderstandings about the pricing of our itemsWhen the customer placed an order with us, they made a commitment to purchase those items at the prices they agreed onThis is the same as ***, [redacted] , and most other online companiesWe are sorry for any confusion she had about the online catalog, but we have removed it so that this is not an issue in the futureIf you need any additional information, please contact me.With regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Tack Wholesale did view my pictures of the faulty halter and agreed that I should be refunded in full I am currently awaiting the pre-paid return label and my full refund Only after I receive my full refund will I be satisfied Regards, [redacted] ***
After our previous message to Revdex.com, the customer was able to send us photos of the halter in questionUpon viewing the pictures and the damaged area, we were able to contact the customer and will send her a prepaid label to receive the damaged halter back for inspectionAfter we receive it, the customer will be refunded for the halterIf you need any additional information, please contact me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The saddle was truly made incorrectly and is defectiveI'm going to throw it away and donate the other pieces to a therapeutic riding centerThis company should not be allowed to sell saddles like thisIt will injure horses who wear them and most people are too inexperienced to know betterThe saddle was not as wide as advertised either. Unfortunately, I can't write a review on their website where other people can be warned.
Regards,
*** ***
This is in reference to the complaint given from customer *** ***In the previous communications between us and the customer, the customer did not mention that there was rust or anything defective with the saddle she bought, just that it did not fit their ponyI would request that she email us
photos of the saddle where there is rust or any other defectsAfter we examine the photos and get approval, we can send her a return label and refund the total cost of the saddle once we get it back.If it is just the case that the saddle did not fit, she will have to return the saddle and pay for shippingGullet size was listed on the product page so there was no misrepresentation of the sizing of the saddle's treeIf the customer uses *** ** ***, the cost of shipping the saddle back should be less than $It is clearly written in our return policy that all returned saddles are eligible to a $restocking fee.If you need any additional infomation, please contact me
This is in reference to the complaint given from customer *** ***May 28, The customer placed an order online for a leather horse halter and thrush busterJune 3, The customer received their order, On the same day, the customer emailed us asking to return the halter, stating that
the item had poor stitching and weak leatherAs is our standard procedure with returns on defective merchandise, we ask that the customer send us a photo of the item in question so that we can inspect it and see what happened with the productThe customer stated that they did not have a camera or a smart phone to send us proof of their claimsWithout proof that the item was defective, we had to treat the return like it was a return, meaning that the customer would have paid to ship it backSince it was a free shipping item, there was also a 20% restocking fee as clearly written in our return policy that she agreed with when she purchased these itemsWhen I spoke with the customer, I informed her that if she sent it back and we found significant defect in the halter, then we would be able to waive some of the fees, but she was not interested in itThe customer also claimed that the halter was previously used and returned, but only stated it looked that way because the bag was already open when she received itThe plastic bags that hold these halters arc only closed by two pieces of thin tapeThese pieces of tape easily open when jostled while packing or shippingWe do not sell any used tackIf we receive any used tack from a customer, it is sent back to the customer or thrown away; a policy that is clearly outlined in our return policyThe customer asked for us to send her a shipping label and refund her for a defective item, but was not able to send us any proof that the item she received was defectiveWe would like to take the customer's word that there is something wrong with the product but we have run into too many cases of the customer ]ying to usDue to this, we demand proof from our customersOthers have abused this generosity to return undamaged products to avoid shipping charges If you need any additional information, please contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Tack Wholesale did view my pictures of the faulty halter and agreed that I should be refunded in full. I am currently awaiting the pre-paid return label and my full refund. Only after I receive my full refund will I be satisfied.
Regards,
[redacted]
May 27, 2015 The customer placed an order online for two hay bags. After placing the order, the customer contacted us, wanting to use a coupon on the order she already placed while also honoring the price from an old catalog. 1. When placing the order, the...
customer is making an agreement with the seller that they approve the cost of the items and shipping for said products and services. The coupon would not work on her order because she didn't spend the minimum amount needed to activate it. 2. We do offer an online catalog from our latest catalog. Unfortunately, it is from last year, since we do not have a 2015 catalog yet. It does have a disclaimer stating that prices are subject to change. We left this on our site mostly for the convenience of elderly customers who are have difficult time searching our website. In the six months of this year, we did not receive any complaints about this online catalog. It is placed at the bottom of the website page and is not actively advertised as a source for our current prices. Since I understand the customer's confusion, I have made our webmaster take this online catalog off our website so there are no further misunderstandings about the pricing of our items. When the customer placed an order with us, they made a commitment to purchase those items at the prices they agreed on. This is the same as [redacted], and most other online companies. We are sorry for any confusion she had about the online catalog, but we have removed it so that this is not an issue in the future. If you need any additional information, please contact me.With regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This is in reference to the complaint given from customer [redacted] We received the photo from the customer of the rusted part of their saddle set. The rusted parts are the screws on the headstall and reins pieces of the set. These pieces are easily replaceable. We can send replacement screws and screw backs to the customer to replace these parts. The customer has not shown any evidence that the saddle itself is defective. The customer will have to return the saddle and pay for shipping to return it as stated in the return policy she agreed to when she ordered from us. If you need any additional information, please contact me. With regards