Taco Bell #

Initial Business Response / [redacted] (1000, 10, 2015/10/26) */ Hi ***, this is Jack with American Animal Control, we spoke earlier today Here is a brief run down on this claim In March I was hired to do a bat exclusion but had to remove squirrels from the structure first Once the squirrels were removed I did the bat exclusion In June they started hearing noises again and I went back to address the issue and the noises stopped My last contact with the home owner was in June saying there were no noises Then on 10-we received a call that they had been hearing noises for some time On 10-I reset at a new entry that the squirrels had chewed into the roof Between 10-and 10-the trap was checked daily and several attempts were made to make contact with the homeowner I switched the style of trap I was using on 10-and on 10-when I checked we had caught a pine squirrel trying to enter the hole I spoke with the homeowner and stressed how important communication was in this process and reassured her that everything was under warranty and that I would continue to work under that warranty at no charge until this issue was taken care of From 10-to 10-there was no activity and communication with the home owner became regular On 10-I pulled the traps and closed the hole At that point I let them know again the importance of keeping me updated if they started hearing noises I believe this issue to be resolved Thank you, Jack [redacted] American Animal Control XXX-XXX-XXXX