Taco Tunes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they issue a full refund in a reasonable time frameI have already waited monthsIn addition, the return was authorized by them with an RMA# in advance of shipping the item back Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am afraid that Mr [redacted] is not being honest in is statementHe placed his order on 11/19/The order was promptly shipped on 11/20/Mr [redacted] is stating it sat in San Antonio for a weekThat is falseMr [redacted] ’s statement regarding not respondingWe responded to Mr [redacted] and let him know that someone in his home “refused” the package I have attached a link that proves our claims abovehttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1= [redacted] Mr [redacted] asked how quickly we could ship another packageWe told him it would be a few days and he should purchase elsewhere We are willing to offer a refund for the itemHowever, Mr [redacted] should be responsible for the shipping costs We should not have to pay for lack of communication with his family member that sent the package back with a return to sender request from USPSI apologize this transaction did not go according to Mr [redacted] ’s standardHowever, we can not be held responsible for his lack of communication in his own household

Complaint: [redacted] I am rejecting this response because: If you go to the link provided by the seller it clearly shows that the item never left San AntonioThe shipping address that I provided the seller is a P.OBox and not my home address so the package could not have been refused by me or anyone else at my residenceI live alone so that couldn't happen anywayAlso, there would have been no point in refusing an item that I have been patiently waiting for and paid forI presume that if a package had made it all the way from Texas to my home in Ontario , Canada there would be some kind of explanation for the package refusalAlso, I doubt very much that a small package could have made it to my small Canadian town and then all the way back to Texas in one weekThere's more to this story and I think the seller knows that the ball was dropped somewhere between him and me and I'm apparently the fall guy Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate any company that values their customers enough to right the wrongs that they have created by taking the high road and doing what is needed to retain the customer and the business reputation Regards, [redacted]

We were just updated by the Revdex.com that you opened a complaintFirst off, please accept our apology for the lack of responseWE will get this matter squared away quicklySpeaker Mounts: The speaker mounts you ordered are the heavy duty/custom sized mountsThey are brand new and are subject to
light surface scratchingAlso, we custom size these for customers like yourself with higher end speakersIf we send you a new set they will look exactly the same with surface scratches from the cutting process and shippingYou are welcome to send them back for a full refundPlease let us know if you would like to return the speaker mounts or we can send out the bolt kitTicket: Can you please provide your ticket number that you opened? WE would like to see where we dropped the ball on the ticketBefore this email I searched our ticket system for your last name and unable to find a ticketPhone Call: The phone system states if you have a ticket number to leave a message, can you provide your phone number so we can check for messages that were left for us? Please let us know how to proceed***

We submitted the refund on 1/25/I have attached a screen shot of the refund ID I have contacted our merchant and they assure us the refund has been completed

WE will refund the customer the entire amountPlease advise on next step

Initial Business Response /* (1000, 8, 2016/03/03) */
Contact Name and Title: *** D
Contact Phone: XXXXXXXXXX
Contact Email: ***@yahoo.com
Service was provided on Friday, however, the client did not notify the spa until MondayIf there had been a reaction to any product used, it
would have occurred before days
Also, our spa policy is no refunds
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got a pedicure on Friday afternoon but the backs of my legs didn't start to bother me until Saturday morningBy Sunday they were bright red and burningI was going to call cali spa but I was out of town for valentine's day and figured I would just wait until the next day and see if the redness/burning would go awayI woke up Monday and it was still red and irratatingMy friend, who received the same services on the same day, text me and told me she had the same problem so I know it was from the services rendered at cali spaI don't believe that I should of had to pay *** for a pedicure and as a result of getting the pedicure have redness and burning on my legsNo refund policy or not, it isn't professional

Complaint: ***
I am rejecting this response because:
This company has not honored the agreement and has actually made the situation worseIt is now a fraud issue since they have shipped a knowingly defective and damaged productThis company does not deserve to have an A rating from the Revdex.com and I want my complaint updated immediately so other people can see that they did NOT honor their response. Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
This thing has dragged on now for two months. Taco Tunes has agreed to refund me the $36 they charged me but nine days have gone by and no refund. Refunds are quick and easy for suppliers so I'm wondering if they actually intend to honor their commitment.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they issue a full refund in a reasonable time frame. I have already waited 2 months. In addition, the return was authorized by them with an RMA# in advance of shipping the item back.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate any company that values their customers enough to right the wrongs that they have created by taking the high road and doing what is needed to retain the customer and the business reputation.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If you go to the link provided by the seller it clearly shows that the item never left San Antonio. The shipping address that I provided the seller is a P.O. Box and not my home address so the package could not have been refused by me or anyone else at my residence. I live alone so that couldn't happen anyway. Also, there would have been no point in refusing an item that I have been patiently waiting for and paid for. I presume that if a package had made it all the way from Texas to my home in Ontario , Canada there would be some kind of explanation for the package refusal. Also, I doubt very much that a small package could have made it to my small Canadian town and then all the way back to Texas in one week. There's more to this story and I think the seller knows that the ball was dropped somewhere between him and me and I'm apparently the fall guy. 
Regards,
[redacted]

I am afraid that Mr. [redacted] is not being honest in is statement. He placed his order on 11/19/2015. The order was promptly shipped on 11/20/2015. Mr. [redacted] is stating it sat in San Antonio for a week. That is false. Mr. [redacted]’s statement regarding not responding. We responded to Mr. [redacted] and...

let him know that someone in his home “refused” the package.  I have attached a link that proves our claims above. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted] Mr. [redacted] asked how quickly we could ship another package. We told him it would be a few days and he should purchase elsewhere.  We are willing to offer a refund for the item. However, Mr. [redacted] should be responsible for the shipping costs.  We should not have to pay for lack of communication with his family member that sent the package back with a return to sender request from USPS. I apologize this transaction did not go according to Mr. [redacted]’s standard. However, we can not be held responsible for his lack of communication in his own household.

We have found the issue with this refund. Please note this customer purchased this item back in 04/16/2016. Please see attached invoice. The customer requested a refund nearly 8 months later. This is past our standard policy of 14 days. The issue reported to us by the merchant is this purchase is no...

longer eligible for a refund. The merchant does not offer credit card refunds after 90 days.   Our automated system is stating that the refund was issued as shown below in the screen capture. However, due to the 90 day period with the merchant, we are unable to process the refund electronically.      If the customer agrees to close out this complaint and remove it from our Revdex.com file, we will mail him a check. Otherwise we will ship the unit back to him.     We accept that we are incorrect regarding the refund. However, we ask for the customer to remove this because of our willingness to offer a refund WAY after the return period in our policies and procedures clearly listed here. [redacted]
[redacted]