***,We've already built the new gun It is flawless We are taking pictures of it to prove the condition of the gun before it leaves here The previous message was not to exclude an exchange It was merely to indicate that we were taking care of it.Jason
Complaint: [redacted] I am rejecting this response because: Our counselor [redacted] spoke to both of us and the agreement made was I send the gun back and the shop would build me a flawless gun and send it out right awayIt would not be the same unit but a brand new unit [redacted] the Revdex.com counselor facilitated this agreement between usI would also like to know why these items are not posted on the web like the system states they will be for all to view? People need to know what kind of person they are dealing with at tac op shopThey tell the Revdex.com one thing on the phone and do just the oppositeUntil they honor their word and send a brand new build like they told us in their last email thru this Revdex.com system I will not let this endThey send an email asking me to give them a chance to and I quote "let us build him a flawless gun and we will do that as soon as the old one is shipped back" guess what today they signed for the shipment and now they want to go back on their word and issue a refundSorry tacopshop that was not the deal we agreed toSo NO I am rejecting this offer Sincerely, [redacted]
The gun was returned at TacOpShop's expense The Customer has been issued a full refund The Customer has agreed to return the remaining accessories that were withheld when the gun was initially returned, and an exchange was requested This morning, the customer texted and changed the request into a full refund, which has been issued Hopefully that action resolves this for good.Jason
Complaint: ***
I am rejecting this response because: I just spoke to Jason he text me and he is issuing a full refundWe agreed that once my money is returned I will at that time be ready to close this caseHowever at the current time I do not have the gun or my money back so until the funds are back I cannot close this case or I am out everything.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I just spoke to Jason he text me and he is issuing a full refundWe agreed that once my money is returned I will at that time be ready to close this caseI will not do it before as Jason has swayed back and forth on what he was going to do He told me one thing and the counselor what he would do and a couple days later he was doing just the opposite of what the counselor told me he just agreed toHowever at the current time I do not have the gun or my money back so until the funds are back I will not close this case.
Sincerely,
*** ***
TacOpShop spoke to the customer over the phone a few days ago The Customer is shipping the gun back to TacOpShop, at what time a full refund will be issued We transmitted our FFL License to the clerk at FedEx via email to enable them to ship a firearm out-of-state TacOpShop will take immediate action upon receipt of the firearm
This customer has badly misrepresented the account of our interactions to date, forced conclusions he couldn't possibly know, and made several representations about his request to us and our responses to him.1) The customer did call at a time where we were not available to talk We
were at an industry show meeting with distributors and manufacturers and previewing the next year's product lineups I do regret that we were not able to hear each other, but that was the only reason we were unable to communicate effectively We, and many who attend ShotShow, are not a large enough to have people answering the phone during events like this We catch up on communications in the evening and during travel Regrettably, it's not fast enough for some.2) He communicated to me that the box was damaged The box that he took pictures of was not the exterior box that the product was shipped in I asked if the exterior box was damaged and he was told that there wasn't another box We told him that the shipping label was on the exterior box, but he or the receiving dealer could not produce that box My first doubt is that the interior box could only be damaged if the exterior box was damaged (holes poked through) It led me to suspect, but not conclude, that the receiving dealer had dropped or damaged the interior box after removing it from the exterior box and discarded the exterior box Of this I am still not sure What I do know is: the scope damage that he describes is indicative of a dropped firearm After a certain amount of shock, the internal components will shatter and produce the effect he described on the phone (splatters inside the optic).3) I got the photos and viewed them within the hour, around noon, (but was not in a position to respond (typing on a cell phone), or issue a return label (I didn't have my FedEx account details handy) In of the photos, I could not discern any damage In the others, I thought that was probably a tool mark from my builder here at TacOpShop, and the other I thought was a manufacturer's mark, since I've seen them in the same place on other of the same sight The box was cut and dry, there's no way on earth it left TacOpShop in that state That almost certainly accounted for the scope damage At the time, the customer was not sure of the source of the damage Somehow in the past week, he has become certain that it left TacOpShop this way, even though it was handled by FedEx and his local FFL dealer between us and him His exact quote at the time was: "I do not know if it's from shipping or not."4) About an hour later, the Customer requested a return and refund, NOT an exchange This complaint on the Revdex.com website is the very first time he has suggested he wanted an exchange Again, his exact words were, "Please tell me what your process is for returning this item and you refunding my credit cardI think this is the best option at this point." That same evening, at just past 11:PM PST, 2:A.MEST, my wife issued the customer a FedEx return label, at our cost, in answer to his request for a return I can produce proof of this upon request In the several days hence, the customer has not shipped the firearm back, has changed his demand to an exchange without telling us, raised the bar of satisfaction beyond what any company would do, and not responded to our emails, and has instead decided to take his case to the world.The customer received the gun We have a day inspection and return policy, which he has elected to invoke We are happy to comply, and have done so We don't leave it to customers to rewrite our customer policies TacOpShop will not be shipping out a replacement gun as the ATF does not recognize replacements If he returns the gun and wants to give us a chance to build a flawless gun, I will also accommodate that But I will not send another firearm to same FFL dealer, as I do not believe they are telling the truth about their handling of our merchandise during transfer.We have not refused to communicate with the customer Even the very day before he filed this complaint, I sent this email to him:,I don’t follow I sent you a return label the night we spoke last week What am I ignoring? You said you’d prefer to return the whole thing since we were having a hard time making contact because I was at the ShotShow I told you I would send you a return label You have it And let’s be straight about something I did NOT send you a damaged pistol I am covering you even though it was damaged by others I know you don’t believe that, but at this point, I’m out the sale and the customer But I’m still honoring our warranty This is not the first time this has happened I’ve had dealers, under pressure, admit that they dropped guns and scopes and broken them, but they won’t admit that to the customer because they won’t get stuck with a $bill when they only stood to gain a $transfer fee.Please use the return label we sent you to return the gun.I don't know what more I can do The gun industry is experiencing an unprecedented call/sales volume We are not willfully ignoring anyone That said, we are overwhelmed and some days are only able to answer 1/to 1/of the total calls I greatly regret that, but until our company grows, I can't do anything about that The spike won't last, and it would not benefit the customer to have someone answer the phone that does not have the knowledge to help them.TacOpShop very jealously guards our reputation We have many times taken it on the chin just so the customer is happy But not every customer will work with us We apologize for the issues the Customer has legitimately experienced It's no good to order something and have a damaged unit arrive We know we did not ship a damaged unit, but we will issue a refund, and we will pay the return shipping I hope the customer will accept this resolution
Complaint: [redacted]
I am rejecting this response in part and accepting some of it because: I do not feel comfortable sending back my item and not having the new item sent here firstI recommend that Jason picks any dealer in my zip code [redacted] to send the new item with the stipulation they do not release it until I turn over the current damaged item so they can ship it back, and I accept the new flawless item.
Federal Government FS
Please note that I have all emails and phone calls and voice
mails from JasonI also went to the TacOpShop website and logged into their
support site, which you have a separate log in and I was able to open a ticket
on Jason's support siteI did that over days ago and never did get a
response from that ticketIn the ticket I attached all photos again and I
recommended a complete exchange of the itemIt is his support site and he may
not even check if he has any support tickets waiting for him to take actionI
have photos of that website showing my logged ticket (attached) for my files on this case. He is correct on the call we could not communicate effectively. As a new business owner the very first chance
I got out of that room I would have contacted my upset customer to smooth
things over and explain when I get in the office Monday morning I will contact
you to discuss our options on this matterOh, that's right he does not have an
officeI was told by another person he and his wife do this out of their home and
build the items in the evening and by rushing these builds they kind of get
scratches and stuff that gets messed upThey ship them anyway as most of the
time no one says a wordNow that is hearsay I understand but I think may be
true as Jason told me we only do builds in the evening Lets get two things straight right nowJason
never spoke to me long enough to ask my issues, let alone talk about any box or
any exterior box that was used for shippingIf he would have I could have went
back to the dealer and took photos of the exterior boxHe never asked and I
never knewThis is my first gun and the box I was presented with at the dealer
is a gun box I seen people get when they leave the gun storesI thought
that was processJason even cut the shipping box as the handle of the
gun would not fit the box with the scope attached. As for the photos #has
damage where the scope was sittingOpposite that Jason cut the box out so the
handle of the gun would fit as it would not fit with the scope on it#has a
clear large "L" shape scratch#shows clearly scratches#shows areas of
damage#shows different scratches in another area#clearly shows areas of chips in
metal and scratches#shows number scratches better and also a scratch on
the scopeSo as for the reply on photos from Jason is unacceptableHe
acknowledges photos and I have sent him photos clearly showing damageHe
states one might be from a tool made from his builder, well his builder is him
and his wife, again no accountability taken yetBut by the looks of this item
maybe he has hired some of the local neighborhood kids to build these for him
and pays them cash, as I find it hard to understand how grown adult business owners would allow this item to be shipped out in this conditionEven if some were manufacturer marks as a business owner
that is my problem to make it right with the customerAs the business owner I
would have to deal with my manufacturer on a separate occasionAfter I satisfy
my upset customer. Again, this Revdex.com complaint is not in fact the first time I
requested an exchangeI made the request in email and I made a exchange
request on the TacOpShop support system over a week ago and never got a
responseJason is fabricating the story and I really would love to see
the timestamp on this email he says he sent me, copied in his response, in this complaintI have every
email ever sent and received, he never sent that email to meHe may be thinking
of another upset customerThey did provide a freturn label however, like I said
this being my first purchase I have already spent in addition to this $1,
another $on items just for this item aloneIt would be different if I
was simply adding this to a collection, that is not the case hereSo I was trying to let him make it right and not have to go down this roadI do
not have the box to ship it back inThe box was damaged by someone and even Jason cut out a section for the handle, this box was junk and was recycled immediately I was even asking
them about my next purchase as I thought the item would be exchanged no
questions askedI also told Jason that the dealer who he shipped the item too told Jason to
call him and he would verify the damage he seen when he received the item in
his storeJason again, ignored to call him for verification knowing that he
sent the item out damaged, hoping I would not say a wordThe simple phone call
would have verified the item was damaged when the dealer got the itemCase would be solved/over if he calledPure
negligence on Jason's part. As for his solution of me sending the gun back to
give them a chance and I quote him, "To build a flawless gun" that is not an optionIt should
have been built flawless the first time and this item should have never passed
his quality control process before it shipped. I agree not sending another
firearm to the same dealerIf he is willing to send a "flawless gun" to
another dealer for an exchange, he may pick anyone in the [redacted] zip code and
just let me know who he picksI am willing to even meet half way on the scope
replacement costI do want a copy of the receipt and I will then pay 50% since he claims to not know where the damage occurredI am not looking for any "free" itemsI
just want what I paid for in brand new and working condition. I am the most willing customer to work with
and if I feel something is wrong, like this scope damage, I am willing to pay
half of the damaged item, to make things fair for both sidesAs for them taking it on the chin to make customers
happy, that my friend is the cost of doing businessMost customers are not as
friendly as I am. Here is what has to happenJason builds a flawless gun
Jason ships it to the dealer of his choice in the [redacted] zip codeOnce they get
it and check it in, I will go down to pick it upJason tells that dealer he
cannot release it until I turn over the current damaged productOnce that
dealer gets the current damaged item and I pick up and accept the new item, that
dealer will ship the damaged item backIf needed I am willing to pay half that
shipping cost to again be fair. If Jason chooses not to do this, in the order I requested, I do
not want the damaged item and want a full refundI do not feel comfortable
shipping back the damaged item and waiting for my moneyI also do not have the
box to ship the item back in as it was damaged and recycledSo again I recommend that I take the gun to a dealer Jason picks in the [redacted] zip code, once that dealer confirms they have the damaged item, Jason refunds all my moneyOnce I get the full refund I call the dealer that Jason picked and tell him to now ship the damaged item back
1)
Jason ships a flawless gun to dealer of his
choice in zip code [redacted]
2)
Once I turn over the damaged item to Jason's
dealer he lets me have the flawless item3)
The dealer now ships back the damaged item to
Jason
If
not I would like to know how I get my full refund while the unit is in the
possession of the local dealerOnce my refund hits the dealer ships the
damaged item backI do not want to ship the damaged item back and not have my refund in fullThat is not fair to me. Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Our counselor [redacted] spoke to both of us and the agreement made was I send the gun back and the shop would build me a flawless gun and send it out right away. It would not be the same unit but a brand new unit. [redacted] the Revdex.com counselor facilitated this agreement between us. I would also like to know why these items are not posted on the web like the system states they will be for all to view? People need to know what kind of person they are dealing with at tac op shop. They tell the Revdex.com one thing on the phone and do just the opposite. Until they honor their word and send a brand new build like they told us in their last email thru this Revdex.com system I will not let this end. They send an email asking me to give them a chance to and I quote "let us build him a flawless gun and we will do that as soon as the old one is shipped back" guess what today they signed for the shipment and now they want to go back on their word and issue a refund. Sorry tacopshop that was not the deal we agreed to. So NO I am rejecting this offer.
Sincerely,
[redacted]
[redacted],We've already built the new gun. It is flawless. We are taking pictures of it to prove the condition of the gun before it leaves here. The previous message was not to exclude an exchange. It was merely to indicate that we were taking care of it.Jason
The gun was returned at TacOpShop's expense. The Customer has been issued a full refund. The Customer has agreed to return the remaining accessories that were withheld when the gun was initially returned, and an exchange was requested. This morning, the customer texted and changed the request into a full refund, which has been issued. Hopefully that action resolves this for good.Jason
***,We've already built the new gun It is flawless We are taking pictures of it to prove the condition of the gun before it leaves here The previous message was not to exclude an exchange It was merely to indicate that we were taking care of it.Jason
Complaint: [redacted] I am rejecting this response because: Our counselor [redacted] spoke to both of us and the agreement made was I send the gun back and the shop would build me a flawless gun and send it out right awayIt would not be the same unit but a brand new unit [redacted] the Revdex.com counselor facilitated this agreement between usI would also like to know why these items are not posted on the web like the system states they will be for all to view? People need to know what kind of person they are dealing with at tac op shopThey tell the Revdex.com one thing on the phone and do just the oppositeUntil they honor their word and send a brand new build like they told us in their last email thru this Revdex.com system I will not let this endThey send an email asking me to give them a chance to and I quote "let us build him a flawless gun and we will do that as soon as the old one is shipped back" guess what today they signed for the shipment and now they want to go back on their word and issue a refundSorry tacopshop that was not the deal we agreed toSo NO I am rejecting this offer Sincerely, [redacted]
The gun was returned at TacOpShop's expense The Customer has been issued a full refund The Customer has agreed to return the remaining accessories that were withheld when the gun was initially returned, and an exchange was requested This morning, the customer texted and changed the request into a full refund, which has been issued Hopefully that action resolves this for good.Jason
Complaint: ***
I am rejecting this response because: I just spoke to Jason he text me and he is issuing a full refundWe agreed that once my money is returned I will at that time be ready to close this caseHowever at the current time I do not have the gun or my money back so until the funds are back I cannot close this case or I am out everything.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I just spoke to Jason he text me and he is issuing a full refundWe agreed that once my money is returned I will at that time be ready to close this caseI will not do it before as Jason has swayed back and forth on what he was going to do He told me one thing and the counselor what he would do and a couple days later he was doing just the opposite of what the counselor told me he just agreed toHowever at the current time I do not have the gun or my money back so until the funds are back I will not close this case.
Sincerely,
*** ***
TacOpShop spoke to the customer over the phone a few days ago The Customer is shipping the gun back to TacOpShop, at what time a full refund will be issued We transmitted our FFL License to the clerk at FedEx via email to enable them to ship a firearm out-of-state TacOpShop will take immediate action upon receipt of the firearm
This customer has badly misrepresented the account of our interactions to date, forced conclusions he couldn't possibly know, and made several representations about his request to us and our responses to him.1) The customer did call at a time where we were not available to talk We
were at an industry show meeting with distributors and manufacturers and previewing the next year's product lineups I do regret that we were not able to hear each other, but that was the only reason we were unable to communicate effectively We, and many who attend ShotShow, are not a large enough to have people answering the phone during events like this We catch up on communications in the evening and during travel Regrettably, it's not fast enough for some.2) He communicated to me that the box was damaged The box that he took pictures of was not the exterior box that the product was shipped in I asked if the exterior box was damaged and he was told that there wasn't another box We told him that the shipping label was on the exterior box, but he or the receiving dealer could not produce that box My first doubt is that the interior box could only be damaged if the exterior box was damaged (holes poked through) It led me to suspect, but not conclude, that the receiving dealer had dropped or damaged the interior box after removing it from the exterior box and discarded the exterior box Of this I am still not sure What I do know is: the scope damage that he describes is indicative of a dropped firearm After a certain amount of shock, the internal components will shatter and produce the effect he described on the phone (splatters inside the optic).3) I got the photos and viewed them within the hour, around noon, (but was not in a position to respond (typing on a cell phone), or issue a return label (I didn't have my FedEx account details handy) In of the photos, I could not discern any damage In the others, I thought that was probably a tool mark from my builder here at TacOpShop, and the other I thought was a manufacturer's mark, since I've seen them in the same place on other of the same sight The box was cut and dry, there's no way on earth it left TacOpShop in that state That almost certainly accounted for the scope damage At the time, the customer was not sure of the source of the damage Somehow in the past week, he has become certain that it left TacOpShop this way, even though it was handled by FedEx and his local FFL dealer between us and him His exact quote at the time was: "I do not know if it's from shipping or not."4) About an hour later, the Customer requested a return and refund, NOT an exchange This complaint on the Revdex.com website is the very first time he has suggested he wanted an exchange Again, his exact words were, "Please tell me what your process is for returning this item and you refunding my credit cardI think this is the best option at this point." That same evening, at just past 11:PM PST, 2:A.MEST, my wife issued the customer a FedEx return label, at our cost, in answer to his request for a return I can produce proof of this upon request In the several days hence, the customer has not shipped the firearm back, has changed his demand to an exchange without telling us, raised the bar of satisfaction beyond what any company would do, and not responded to our emails, and has instead decided to take his case to the world.The customer received the gun We have a day inspection and return policy, which he has elected to invoke We are happy to comply, and have done so We don't leave it to customers to rewrite our customer policies TacOpShop will not be shipping out a replacement gun as the ATF does not recognize replacements If he returns the gun and wants to give us a chance to build a flawless gun, I will also accommodate that But I will not send another firearm to same FFL dealer, as I do not believe they are telling the truth about their handling of our merchandise during transfer.We have not refused to communicate with the customer Even the very day before he filed this complaint, I sent this email to him:,I don’t follow I sent you a return label the night we spoke last week What am I ignoring? You said you’d prefer to return the whole thing since we were having a hard time making contact because I was at the ShotShow I told you I would send you a return label You have it And let’s be straight about something I did NOT send you a damaged pistol I am covering you even though it was damaged by others I know you don’t believe that, but at this point, I’m out the sale and the customer But I’m still honoring our warranty This is not the first time this has happened I’ve had dealers, under pressure, admit that they dropped guns and scopes and broken them, but they won’t admit that to the customer because they won’t get stuck with a $bill when they only stood to gain a $transfer fee.Please use the return label we sent you to return the gun.I don't know what more I can do The gun industry is experiencing an unprecedented call/sales volume We are not willfully ignoring anyone That said, we are overwhelmed and some days are only able to answer 1/to 1/of the total calls I greatly regret that, but until our company grows, I can't do anything about that The spike won't last, and it would not benefit the customer to have someone answer the phone that does not have the knowledge to help them.TacOpShop very jealously guards our reputation We have many times taken it on the chin just so the customer is happy But not every customer will work with us We apologize for the issues the Customer has legitimately experienced It's no good to order something and have a damaged unit arrive We know we did not ship a damaged unit, but we will issue a refund, and we will pay the return shipping I hope the customer will accept this resolution
Complaint: [redacted]
I am rejecting this response in part and accepting some of it because: I do not feel comfortable sending back my item and not having the new item sent here firstI recommend that Jason picks any dealer in my zip code [redacted] to send the new item with the stipulation they do not release it until I turn over the current damaged item so they can ship it back, and I accept the new flawless item.
Federal Government FS
Please note that I have all emails and phone calls and voice
mails from JasonI also went to the TacOpShop website and logged into their
support site, which you have a separate log in and I was able to open a ticket
on Jason's support siteI did that over days ago and never did get a
response from that ticketIn the ticket I attached all photos again and I
recommended a complete exchange of the itemIt is his support site and he may
not even check if he has any support tickets waiting for him to take actionI
have photos of that website showing my logged ticket (attached) for my files on this case. He is correct on the call we could not communicate effectively. As a new business owner the very first chance
I got out of that room I would have contacted my upset customer to smooth
things over and explain when I get in the office Monday morning I will contact
you to discuss our options on this matterOh, that's right he does not have an
officeI was told by another person he and his wife do this out of their home and
build the items in the evening and by rushing these builds they kind of get
scratches and stuff that gets messed upThey ship them anyway as most of the
time no one says a wordNow that is hearsay I understand but I think may be
true as Jason told me we only do builds in the evening Lets get two things straight right nowJason
never spoke to me long enough to ask my issues, let alone talk about any box or
any exterior box that was used for shippingIf he would have I could have went
back to the dealer and took photos of the exterior boxHe never asked and I
never knewThis is my first gun and the box I was presented with at the dealer
is a gun box I seen people get when they leave the gun storesI thought
that was processJason even cut the shipping box as the handle of the
gun would not fit the box with the scope attached. As for the photos #has
damage where the scope was sittingOpposite that Jason cut the box out so the
handle of the gun would fit as it would not fit with the scope on it#has a
clear large "L" shape scratch#shows clearly scratches#shows areas of
damage#shows different scratches in another area#clearly shows areas of chips in
metal and scratches#shows number scratches better and also a scratch on
the scopeSo as for the reply on photos from Jason is unacceptableHe
acknowledges photos and I have sent him photos clearly showing damageHe
states one might be from a tool made from his builder, well his builder is him
and his wife, again no accountability taken yetBut by the looks of this item
maybe he has hired some of the local neighborhood kids to build these for him
and pays them cash, as I find it hard to understand how grown adult business owners would allow this item to be shipped out in this conditionEven if some were manufacturer marks as a business owner
that is my problem to make it right with the customerAs the business owner I
would have to deal with my manufacturer on a separate occasionAfter I satisfy
my upset customer. Again, this Revdex.com complaint is not in fact the first time I
requested an exchangeI made the request in email and I made a exchange
request on the TacOpShop support system over a week ago and never got a
responseJason is fabricating the story and I really would love to see
the timestamp on this email he says he sent me, copied in his response, in this complaintI have every
email ever sent and received, he never sent that email to meHe may be thinking
of another upset customerThey did provide a freturn label however, like I said
this being my first purchase I have already spent in addition to this $1,
another $on items just for this item aloneIt would be different if I
was simply adding this to a collection, that is not the case hereSo I was trying to let him make it right and not have to go down this roadI do
not have the box to ship it back inThe box was damaged by someone and even Jason cut out a section for the handle, this box was junk and was recycled immediately I was even asking
them about my next purchase as I thought the item would be exchanged no
questions askedI also told Jason that the dealer who he shipped the item too told Jason to
call him and he would verify the damage he seen when he received the item in
his storeJason again, ignored to call him for verification knowing that he
sent the item out damaged, hoping I would not say a wordThe simple phone call
would have verified the item was damaged when the dealer got the itemCase would be solved/over if he calledPure
negligence on Jason's part. As for his solution of me sending the gun back to
give them a chance and I quote him, "To build a flawless gun" that is not an optionIt should
have been built flawless the first time and this item should have never passed
his quality control process before it shipped. I agree not sending another
firearm to the same dealerIf he is willing to send a "flawless gun" to
another dealer for an exchange, he may pick anyone in the [redacted] zip code and
just let me know who he picksI am willing to even meet half way on the scope
replacement costI do want a copy of the receipt and I will then pay 50% since he claims to not know where the damage occurredI am not looking for any "free" itemsI
just want what I paid for in brand new and working condition. I am the most willing customer to work with
and if I feel something is wrong, like this scope damage, I am willing to pay
half of the damaged item, to make things fair for both sidesAs for them taking it on the chin to make customers
happy, that my friend is the cost of doing businessMost customers are not as
friendly as I am. Here is what has to happenJason builds a flawless gun
Jason ships it to the dealer of his choice in the [redacted] zip codeOnce they get
it and check it in, I will go down to pick it upJason tells that dealer he
cannot release it until I turn over the current damaged productOnce that
dealer gets the current damaged item and I pick up and accept the new item, that
dealer will ship the damaged item backIf needed I am willing to pay half that
shipping cost to again be fair. If Jason chooses not to do this, in the order I requested, I do
not want the damaged item and want a full refundI do not feel comfortable
shipping back the damaged item and waiting for my moneyI also do not have the
box to ship the item back in as it was damaged and recycledSo again I recommend that I take the gun to a dealer Jason picks in the [redacted] zip code, once that dealer confirms they have the damaged item, Jason refunds all my moneyOnce I get the full refund I call the dealer that Jason picked and tell him to now ship the damaged item back
1)
Jason ships a flawless gun to dealer of his
choice in zip code [redacted]
2)
Once I turn over the damaged item to Jason's
dealer he lets me have the flawless item3)
The dealer now ships back the damaged item to
Jason
If
not I would like to know how I get my full refund while the unit is in the
possession of the local dealerOnce my refund hits the dealer ships the
damaged item backI do not want to ship the damaged item back and not have my refund in fullThat is not fair to me. Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Our counselor [redacted] spoke to both of us and the agreement made was I send the gun back and the shop would build me a flawless gun and send it out right away. It would not be the same unit but a brand new unit. [redacted] the Revdex.com counselor facilitated this agreement between us. I would also like to know why these items are not posted on the web like the system states they will be for all to view? People need to know what kind of person they are dealing with at tac op shop. They tell the Revdex.com one thing on the phone and do just the opposite. Until they honor their word and send a brand new build like they told us in their last email thru this Revdex.com system I will not let this end. They send an email asking me to give them a chance to and I quote "let us build him a flawless gun and we will do that as soon as the old one is shipped back" guess what today they signed for the shipment and now they want to go back on their word and issue a refund. Sorry tacopshop that was not the deal we agreed to. So NO I am rejecting this offer.
Sincerely,
[redacted]
[redacted],We've already built the new gun. It is flawless. We are taking pictures of it to prove the condition of the gun before it leaves here. The previous message was not to exclude an exchange. It was merely to indicate that we were taking care of it.Jason
The gun was returned at TacOpShop's expense. The Customer has been issued a full refund. The Customer has agreed to return the remaining accessories that were withheld when the gun was initially returned, and an exchange was requested. This morning, the customer texted and changed the request into a full refund, which has been issued. Hopefully that action resolves this for good.Jason