Initial Business Response / [redacted] (1000, 16, 2016/05/12) */ Tacos Jalisco apologizes to Mr, [redacted] for the mistake on his orderThat is definitely not up to standardIt is always our pleasure to fix any order that was not made to what they our customer made and will always happily take back the incorrect items and give the customer the correct orderWe would never lie about not being able to hear someone on the phone and avoid fixing an order and are saddened that Mr [redacted] would think so Pertaining to the employee hanging up, it could possibly have been a bad connection but we truly wish that another call was made or that Mr[redacted] would have come back the same day so that we could have rectified the situation immediatelyBecause the employee could not hear the mother of Mr[redacted] we were not aware of the issue to begin with so in the eyes of the employees we were only notified of the situation over a day later We will of course be happy to refund Mr[redacted] but we please ask that if this ever happens again to let the establishment know as soon as possible so that issues get resolved in the momentMr[redacted] can e-mail me at [redacted] @yahoo.com so we can set up a time to have the money returned Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) There is no need for a refund, it was not a lot to make it a big deal, the problem was the phone call and the next day visit reactionIf the phone call incident was in fact a misconception I do apologize, nevertheless the women that I explained the issue the day after did not do anything to help, she didn't even careThank you for responding Franciso for that reason I will continue to buy at this restaurant
Initial Business Response / [redacted] (1000, 16, 2016/05/12) */ Tacos Jalisco apologizes to Mr, [redacted] for the mistake on his orderThat is definitely not up to standardIt is always our pleasure to fix any order that was not made to what they our customer made and will always happily take back the incorrect items and give the customer the correct orderWe would never lie about not being able to hear someone on the phone and avoid fixing an order and are saddened that Mr [redacted] would think so Pertaining to the employee hanging up, it could possibly have been a bad connection but we truly wish that another call was made or that Mr[redacted] would have come back the same day so that we could have rectified the situation immediatelyBecause the employee could not hear the mother of Mr[redacted] we were not aware of the issue to begin with so in the eyes of the employees we were only notified of the situation over a day later We will of course be happy to refund Mr[redacted] but we please ask that if this ever happens again to let the establishment know as soon as possible so that issues get resolved in the momentMr[redacted] can e-mail me at [redacted] @yahoo.com so we can set up a time to have the money returned Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) There is no need for a refund, it was not a lot to make it a big deal, the problem was the phone call and the next day visit reactionIf the phone call incident was in fact a misconception I do apologize, nevertheless the women that I explained the issue the day after did not do anything to help, she didn't even careThank you for responding Franciso for that reason I will continue to buy at this restaurant