Tactical Gear.com

I'm not sure what resolution the complainant is looking for here The product ordered was clearly labeled as having a week delay on delivery, as shown in the screen shot I provided previously This delay was not due to any volume issues, rather a sourcing delay from the supplier of the product, as also communicated on the product page The email he received in response to his first contact looking for his item said "We kindly ask for your patience as we service extremely high Black Friday / Cyber Monday volume." All of the items on his order were delivered within the communicated timeframes We are in no way satisfied with the delay that took place responding to his inquiries and we are working diligently to adjust staffing levels and internal processes to ensure the same sort of delays don't happen again during future periods of high inquiry volume

The specific item that the complainant references features a prominent message at the time of purchasing indicating that delivery may be delayed up to weeks See screen shot:We did encounter higher than expected volume during the holiday shopping season and our responses to his emails were delayed further than desired This information is also communicated immediately at the time an email is sent and also on the screen on the site where we communicate methods of contact However, he did receive of his products very promptly and his 4th within the week timeframe that was communicated at the time of purchase Further, in addition to email, we offer phone support and live chat that would have given him immediate access to customer service representative on staff Lastly, we don't think any of this warrants communications like "Get your head out of your as and do your (expletive removed) job." [redacted] ***

Complaint: ***
I am rejecting this response because:
I was never advised of a three week delay on my itemI was only told that there would be a small delay in the response time to my inquiry about an update on my itemAgain, emails with no response until I started posting reviewsIt's sad that a review prompted their response and not my direct inquiresI want this company to own up to their mistake and stop falsely advertising items that are in stockIt is simple as thatTheir responses to my Revdex.com complaint is only an indication how poor their customer service is
Sincerely,
*** ***

We received Mr***'s return and have processed a refund in the amount of $on 11/15/Please allow 2-business days for bank processing

Complaint: [redacted]
I am rejecting this response because: At no point was I ever advised that they encountered a higher volume of orders during the holiday season when purchasing my items. I was informed about their so called delays until after I purchased my items but this was after I inquired as to why I did not receive my 4th item. When I received my email confirmation there was nothing in that email that informed me that there may be a certain delay due to the high volume of orders.  I was informed that it may take upwards of 48 hours to receive a response due to the holiday season when I initially inquired about the status of my last item but as stated in my initial complaint, I never received a follow up email or call. Furthermore, the company did not respond to my 8 emails in a 7 day span until I finally started to complain and file reviews. I am not asking for my money back nor will I change my review. They should hold themselves accountable for falsely advertising that they have items in stock when they do not. I stand my by statements as they provided poor customer service due to their turnaround time to my concerns. Rather than just receive a simple apology for the delay all I received was excuses. Also note that I tried to communicate through customer service only to be on hold for close to an hour. The live chat was again them giving me excuses when their website clearly showed they had the item in stock. Coincidentally enough, I received my item shortly after I complained to the Revdex.com, Yelp and their Facebook page. AGAIN, THIS WAS AFTER I FILED COMPLAINTS AND REVIEWS. I gave them 8 chances to provide a response and I did not receive any communication until I posted my reviews. So to say that they need to get their head out of their as is an accurate statement. Maybe Mr. Jacobs needs to go back and review all of my submissions before he adds to the excuses his staff has already given me. 
Sincerely,
[redacted]

See attached.

I'm not sure what resolution the complainant is looking for here.  The product ordered was clearly labeled as having a 3 week delay on delivery, as shown in the screen shot I provided previously.  This delay was not due to any volume issues, rather a sourcing delay from the supplier of the product, as also communicated on the product page.  The email he received in response to his first contact looking for his item said "We kindly ask for your patience as we service extremely high Black Friday / Cyber Monday volume."  All of the items on his order were delivered within the communicated timeframes.  We are in no way satisfied with the delay that took place responding to his inquiries and we are working diligently to adjust staffing levels and internal processes to ensure the same sort of delays don't happen again during future periods of high inquiry volume.

The company has credited my account and has been resolved.Thanks again for your efforts. Has proven to be successful. Sincerely,[redacted]

The specific item that the complainant references features a prominent message at the time of purchasing indicating that delivery may be delayed up to 3 weeks.  See screen shot:We did encounter higher than expected volume during the holiday shopping season and our responses to his emails were...

delayed further than desired.  This information is also communicated immediately at the time an email is sent and also on the screen on the site where we communicate methods of contact.  However, he did receive 3 of his 4 products very promptly and his 4th within the 3 week timeframe that was communicated at the time of purchase.  Further, in addition to email, we offer phone support and live chat that would have given him immediate access to customer service representative on staff.  Lastly, we don't think any of this warrants communications like "Get your head out of your as and do your (expletive removed) job."[redacted]