Thank you for your review sirI am sorry that you felt as though I was purposely ignoring you or your potential business relationship The intake form is there to give myself and my team enough basic information to accurately create a proposalWe only turn away those potential clients who do not want to fill out the form (which on average takes 5-mins), those who do fill out the form WILL be contacted whether they seem to be a good fit or notAccording to the potential client, he was very in depth with the form, and we appreciate thatHowever, it was not properly submitted, unfortunately the potential client was unaware something within the form was not filled out correctly The error notification can be difficult to notice and we are working on making that more obvious However, because the form was not submitted we had no way to follow up the potential client since the form includes contact information We take blame for this as our Discovery Form clearly needs improving.We understand he was upset, however, that is no excuse to make rude assumptions as he did in his voicemail and calling me childish names just because he assumed the form was submitted and was being ignored When I was in the Military, we were taught to handle situations at the lowest level possible as professionally possibleWhen I called him back I offered to set up an in person or over the ohone meeting so I could fill gather the necessary information to create a proposal Since I was driving during the phone call, I asked if he would shoot me a simple email just so I had his contact info to set up an appointment when I returned from the business meeting I was driving toHe then began speaking in an even more rude and unprofessional tone on the phone call with threats to write bad reviews before realizing the unfortunate misunderstanding Because of this resonse I explained to him that we would not be a good fit for doing business together and therefore recommended we part waysHe clearly did not like this answer and proceeded to raise his voice, insulted me then hung up on meWe only work with businesses that practice general professionalism and integrity He is absolutely correct about the texts that followed, including the fact that we were happy to recommend another trusted local SEO company for him to work with Again, our apologies for the misunderstanding and imperfect Discovery Form, that is our responsibility, we are fixing that to avoid any future misunderstandings We hope he finds what he's looking for-"Leadership is never an avenue to be self-serving but,a platform to render great service to people." - [redacted]
Thank you for your review sir. I am sorry that you felt as though I was purposely ignoring you or your potential business relationship. The intake form is there to give myself and my team enough basic information to accurately create a proposal. We only turn away those potential clients who do...
not want to fill out the form (which on average takes 5-15 mins), those who do fill out the form WILL be contacted whether they seem to be a good fit or not. According to the potential client, he was very in depth with the form, and we appreciate that. However, it was not properly submitted, unfortunately the potential client was unaware something within the form was not filled out correctly. The error notification can be difficult to notice and we are working on making that more obvious. However, because the form was not submitted we had no way to follow up the potential client since the form includes contact information. We take blame for this as our Discovery Form clearly needs improving.We understand he was upset, however, that is no excuse to make rude assumptions as he did in his voicemail and calling me childish names just because he assumed the form was submitted and was being ignored. When I was in the Military, we were taught to handle situations at the lowest level possible as professionally possible. When I called him back I offered to set up an in person or over the ohone meeting so I could fill gather the necessary information to create a proposal. Since I was driving during the phone call, I asked if he would shoot me a simple email just so I had his contact info to set up an appointment when I returned from the business meeting I was driving to. He then began speaking in an even more rude and unprofessional tone on the phone call with threats to write bad reviews before realizing the unfortunate misunderstanding. Because of this resonse I explained to him that we would not be a good fit for doing business together and therefore recommended we part ways. He clearly did not like this answer and proceeded to raise his voice, insulted me then hung up on me. We only work with businesses that practice general professionalism and integrity. He is absolutely correct about the texts that followed, including the fact that we were happy to recommend another trusted local SEO company for him to work with. Again, our apologies for the misunderstanding and imperfect Discovery Form, that is our responsibility, we are fixing that to avoid any future misunderstandings. We hope he finds what he's looking for. -"Leadership is never an avenue to be self-serving but,a platform to render great service to people." -[redacted]
Thank you for your review sirI am sorry that you felt as though I was purposely ignoring you or your potential business relationship The intake form is there to give myself and my team enough basic information to accurately create a proposalWe only turn away those potential clients who do not want to fill out the form (which on average takes 5-mins), those who do fill out the form WILL be contacted whether they seem to be a good fit or notAccording to the potential client, he was very in depth with the form, and we appreciate thatHowever, it was not properly submitted, unfortunately the potential client was unaware something within the form was not filled out correctly The error notification can be difficult to notice and we are working on making that more obvious However, because the form was not submitted we had no way to follow up the potential client since the form includes contact information We take blame for this as our Discovery Form clearly needs improving.We understand he was upset, however, that is no excuse to make rude assumptions as he did in his voicemail and calling me childish names just because he assumed the form was submitted and was being ignored When I was in the Military, we were taught to handle situations at the lowest level possible as professionally possibleWhen I called him back I offered to set up an in person or over the ohone meeting so I could fill gather the necessary information to create a proposal Since I was driving during the phone call, I asked if he would shoot me a simple email just so I had his contact info to set up an appointment when I returned from the business meeting I was driving toHe then began speaking in an even more rude and unprofessional tone on the phone call with threats to write bad reviews before realizing the unfortunate misunderstanding Because of this resonse I explained to him that we would not be a good fit for doing business together and therefore recommended we part waysHe clearly did not like this answer and proceeded to raise his voice, insulted me then hung up on meWe only work with businesses that practice general professionalism and integrity He is absolutely correct about the texts that followed, including the fact that we were happy to recommend another trusted local SEO company for him to work with Again, our apologies for the misunderstanding and imperfect Discovery Form, that is our responsibility, we are fixing that to avoid any future misunderstandings We hope he finds what he's looking for-"Leadership is never an avenue to be self-serving but,a platform to render great service to people." - [redacted]
Thank you for your review sir. I am sorry that you felt as though I was purposely ignoring you or your potential business relationship. The intake form is there to give myself and my team enough basic information to accurately create a proposal. We only turn away those potential clients who do...
not want to fill out the form (which on average takes 5-15 mins), those who do fill out the form WILL be contacted whether they seem to be a good fit or not. According to the potential client, he was very in depth with the form, and we appreciate that. However, it was not properly submitted, unfortunately the potential client was unaware something within the form was not filled out correctly. The error notification can be difficult to notice and we are working on making that more obvious. However, because the form was not submitted we had no way to follow up the potential client since the form includes contact information. We take blame for this as our Discovery Form clearly needs improving.We understand he was upset, however, that is no excuse to make rude assumptions as he did in his voicemail and calling me childish names just because he assumed the form was submitted and was being ignored. When I was in the Military, we were taught to handle situations at the lowest level possible as professionally possible. When I called him back I offered to set up an in person or over the ohone meeting so I could fill gather the necessary information to create a proposal. Since I was driving during the phone call, I asked if he would shoot me a simple email just so I had his contact info to set up an appointment when I returned from the business meeting I was driving to. He then began speaking in an even more rude and unprofessional tone on the phone call with threats to write bad reviews before realizing the unfortunate misunderstanding. Because of this resonse I explained to him that we would not be a good fit for doing business together and therefore recommended we part ways. He clearly did not like this answer and proceeded to raise his voice, insulted me then hung up on me. We only work with businesses that practice general professionalism and integrity. He is absolutely correct about the texts that followed, including the fact that we were happy to recommend another trusted local SEO company for him to work with. Again, our apologies for the misunderstanding and imperfect Discovery Form, that is our responsibility, we are fixing that to avoid any future misunderstandings. We hope he finds what he's looking for. -"Leadership is never an avenue to be self-serving but,a platform to render great service to people." -[redacted]