Taft Furniture Warehouse & Showroom, Ltd.

Hi There,The foot board of the bed gathers some sort of particles everyday from the moment we purchased the bed. My wife is pregnant and I cannot risk her or our baby's health as it may have allergic components to it. Also, there is a crackling sound that comes from one side of the bed, when we get...

on it. I have seen similar kind of particles on the dresser table set too. Had I been clearly told about their warranty poliicies, I'd have been more careful before buying anything from there. I wasn't clearly communicated and now very adamantly they're not acknowledging my concerns. Sorry, we can't do much is not the statement I'm willing to accept.  Thanks much![redacted]

The purchase occurred in 2016, and was out of warranty at the time of her service request. We offered her an additional 10% discount if she chose to select new merchandise, or to provide full service. She chose service. The couch was brought by Taft into the shop, where the frame was repaired. The...

couch was brought back out to her home. She reported an additional issue with the mechanism and handle, which was repaired to full satisfaction in her home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response
to claim: [redacted]
The consumer purchased a bedroom set manufactured by [redacted] furniture and had
it
delivered on March 16, Taft Furniture provides a one year limited
manufacture warranty as well as offering a year protection plan for incidentals
at an additional chargeThe consumer did not purchase the extended protection
planPlease see attached copy of sales receipt under Terms and WarrantyIt
is stated that the first problem occurred on January 1, and was repaired
by her husbandAfter review of the customer's records it appears that the
consumer never contacted Taft Furniture with the listed concerns until February
23, When
speaking with the consumer on February 23, the service representative
contacted the manufacture to find that the factory no longer carried
replacement parts or pieces for this group.
After the warranty has expired in some cases Taft Furniture is still
able to receive parts from the manufacture at a chargeIn this instance we
work closely with our customer to ensure we come up with the most cost
effective way to resolve any concerns they might have after the warranty period
has expired
In order to resolve:
Taft Furniture agrees to send a technician free of charge to assess
the concerns of the consumerIf it is found that an additional visit or
materials are required to resolve the claim the consumer would be responsible
for the chargesPlease contact me at ###-###-#### if the consumer
wishes to schedule a free inspection to obtain an estimate for repair

We apologize that the consumer was unhappy with the service provided by the extended protection program. In speaking with the consumer and the extended program company it is understood that [redacted] denied the consumers claim due to reporting length of time and an accumulation of damage. Taft...

Furniture does not determine the outcome of the claims. However our goal is to always offer our customer’s the best customer service possible and that is why we have agreed to assist in resolving the consumer complaint. Taft Furniture offered and the consumer accepted for a Taft Service Specialist to touch up the areas of concerns to the best of the technician’s abilities as well as a refund of the [redacted] Protection Program.

We would first like to apologize for any inconvenience this matter may have caused the consumer. I have been in contact with the customer and agreed to order the sofa and chaise in reverse waiving the special order deposits normally required. We will be in contact with the consumer once the product...

is received by Taft Furniture and make arrangements to pick up the existing furniture and delivery the new.[redacted]Director of Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize that the consumer was unhappy with the service
provided by the extended protection programThe consumer paid an additional
amount for this coverage above and beyond the one year manufactures warranty
that Taft Furniture executesIn speaking with the consumer and the
extended
program company it is understood that the consumer did not receive the service
expectedTherefore the extended furniture company per the consumer request has
agreed to issue a refund to the consumer for the amount paid for the program

[redacted]I'd like to let you know that our complaint against Taft Furniture was satisfied.  Trisha called us and resolved everything to our total satisfaction.  They...

picked up the adjustable bed base this morning and are giving us 100% refund.   I appreciate your assistance,[redacted]