Taft Services

The member was contacted by Taft services Call center managerThe cancellations was back dated and [redacted] account with [redacted] Midlothian has been cancelled

This member wasn't not cancelled upon request due to insufficient documents to support the agreement of the contract signed by the memberMs [redacted] finally sent in supporting documents for the cancellations request and was canceledThe membership has been cancelled

To Whom It May Concern: In response to a letter dated December 12, from the Revdex.com serving Central Virginia the writer offers the following explanation and offer of settlement pertaining to Case # ***. Taft Services, LLC is engaged by *** *** *** *** to provide
certain administrative services including the processing of member cancellations. The cancellation policy for this facility (copy attached) requires a day notice prior to the member’s term date if the intention is simply not to renew the contract upon it’s term date. If a notice of less than days is received the day required window typically involves one last payment due on the contract with the member having use of the facility for days beyond the last payment date. Mr*** clearly gave a day notice and requested the proration of the last payment given that he had not been using the facility for a while. When told the payment would not be prorated, the payment was disputed. The $*** service fee assessed on the disputed payment was in fact waived however the full last payment of $*** was ultimately paid. In an effort to resolve Mr*** concerns the proration of the last payment has been approved and $*** was refunded today back to the payment method on file for Mr***. If there are any additional questions please do not hesitate to contact me. Thank you, Ronnie *J*** *** *** *** ***
*** ** ***
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[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Taft Services LLC regarding complaint...

ID[redacted].
Regards,
[redacted]

There was a system error and Ms. [redacted] was double charged. We corrected the error right away and Ms. [redacted] was refunded the same day of the duplicate charge. One of our representatives has spoken with her and apologize for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

This member wasn't not cancelled upon request due to  insufficient documents to support the agreement of the contract signed by the member. Ms. [redacted] finally sent in supporting documents for the cancellations request and was canceled. The membership has been cancelled.

The member was contacted by Taft services Call center manager. The cancellations was back dated and [redacted] account with [redacted] Midlothian has been cancelled.

Review: This company handles billing for [redacted] I am on auto-billing once per month and TAFT deducted the billing amount twice on the same day, leaving me out $100.99. They did not have permission to bill twice, and upon calling to ask for my refund, I was told sometimes this happens, they are aware and my refund would be issued in 7-10 business days. Not acceptable to take money without permission and have the consumer waiting almost 2 full weeks for a refund of their own money.Desired Settlement: I would like my refund of the unauthorized billing amount of $100.99 as soon as possible. Well within 7-10 business days.

Business

Response:

There was a system error and Ms. [redacted] was double charged. We corrected the error right away and Ms. [redacted] was refunded the same day of the duplicate charge. One of our representatives has spoken with her and apologize for the inconvenience.

Review: When moving out of the area (Midlothian VA) I emailed Taft Services (2/2/2016) to cancel my membership to [redacted] in 30 days. I did not receive an email letting me know that I did not have the correct information submitted to cancel the contract. After my bank account was charged again, I called the gym for assistance. I was then advised that something showing my new address was needed to cancel my membership. I sent a new email and a copy of the email from the USPS showing my address change and effective date. I heard nothing from either Taft or [redacted]. When I moved to Illinois, I got a new debit card and I notified [redacted] that this would keep Taft from being able to automatically draw the money from my account and I wanted to ensure I was cancelled and would not go into collections. The next communication I received was from Taft stating my account was delinquent and a second email responding to my February 2, 2016 email saying that I could not cancel my membership as I was delinquent. I then called Taft and was told my documentation for the change of address was not acceptable. I then emailed an acceptable form of address change and have not heard anything other than a new delinquent email from Taft.Desired Settlement: I want the account to be cancelled and my credit to be cleared of this issue as well.

Business

Response:

The member was contacted by Taft services Call center manager. The cancellations was back dated and [redacted] account with [redacted] Midlothian has been cancelled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I have a gym membership contract with [redacted]. This contract provides a provision for cancellation of the contract which allows for cancellation with 30 days notice and a $50 fee. I contacted [redacted] wishing to cancel my contract and was direct to Taft Services to deal with the cancellation. Taft Services informed me that in order to cancel my contract, they need proof that I either (1) am permanently disabled, or (2) am moving more than 35 miles away from the gym. It should be noted that these are not terms of the contract, these are additional requirements that [redacted]/Taft Services created as a hurdle to cancel a contract. I am moving from Milwaukee, WI to Houston, Texas and this was verified in an email from my employer. Taft Services would not accept this as "proof of my move." I have an email that states that they will accept proof of a move if there is a job offer on company letter head. My firm provided me with such a letter stating that I will be permanently relocating to Houston Texas (more than 35 miles away) and have accepted a position to work remotely from that location. I also enclosed an affidavit, a signed and sworn statement that is notarized by a notary public of the state of Wisconsin stating that I am relocating to Houston. Since that time, Taft Services has evaded my calls and has not cancelled my contract. I have also filed a complaint against [redacted] Milwaukee.Desired Settlement: Cancel my contract with [redacted].

Business

Response:

This member wasn't not cancelled upon request due to insufficient documents to support the agreement of the contract signed by the member. Ms. [redacted] finally sent in supporting documents for the cancellations request and was canceled. The membership has been cancelled.

Review: I previously filed a complaint regarding a billing issue (Case #[redacted]) with [redacted] in [redacted]. I was advised by the Revdex.com to file a complaint with the collection agency that I have been reported to regarding this issue. I have received a letter stating that my account is past due in the amount of $114.95. I filed a complaint due to the fact that I am getting billed in reference to a gym membership that I haven't had in over a year and a half. This letter was sent to my previous address which I haven't lived at since December 2012. I haven't had any other previous correspondence with [redacted] prior to this letter regarding this billing issue.Desired Settlement: I would like my account cleared through [redacted] as well as my name removed from the collection agency. I would like all of this in writing and sent to my current address.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Taft Services LLC regarding complaint ID[redacted].

Regards,

Review: My daughter and I joined [redacted] gym on advice of our doctors. We have no problem with the gym but they use Taft Services LLC to handle their payments. We agreed to pay 48.50 per month, and [redacted] agreed to withdraw the payment electronically from my account on the 28th of each month. I am a disabled veteran and on a fixed income. I have all my personal bills automatically withdrawn according to when my pension and SS checks are deposited. I am very careful with my account. In Dec. of 2014, they deducted the payment early in the month and overdrew my account. I went to [redacted] and my bank and we got it all straightened out. The same happened in early Jan. 2015. Again, it was straightened out. This morning, (Jan. 22), it again had happened. This time, I called [redacted] and talked to the nice man there, and he had difficulty fixing it. He referred me to Taft. We called them, and they refuse to put the money back, pay the overdraft fees, or honor our agreement for the 28th of the month. It messes up not only the [redacted] bill, but other commitments I have for other bills. Our car payment was cut short. As I've mentioned, I am on a fixed income and need the dates adhered to. It is critical. I WANT to pay my bill to [redacted] as well as all others, but it is critical that the dates are honored, and any mix-ups remedied immediately. Taft flatly refuses to even try to help at all. I have many other friends who have joined the same gym, and Taft has continued withdrawing after the membership expired, double dipped in one month, and messed up their accounts also. One man I talked to today had to actually close his account and open a new account in another bank to stop them. I do not have the means to hire representation, and need to go to the gym. The people at [redacted] are not at fault. It is 100% Taft Services LLC. I have never been late or missed payments. Thank you for your time and considerationDesired Settlement: To have my account rectified and overdraft fees paid or waived. To have Taft Services debit my account only on the date specified and agreed upon. All my other bills, including power, phone, cable, newspaper, trash collection, and rent are all deducted electronically and never have had any problem. All debit on the correct date, and both my pension check and SS check are deposited on the same dates every month. If all these entities can handle it, I'm sure Taft can too.