Tahoe Asian Massage

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I am *** ***, the business owner of Lotus Massage & Spa, and my wife and I own multiple businesses in Northern California with that nameThis complaint from Revdex.com does not show which city/address this customer went to, as the address shown of Osprey Ctin Folsom is our home address
onlyI called the Revdex.com yesterday on our return from travel and explained this omission/question to the case worker *** in a phone messageI believe the massage took place in our Roseville location (Sunrise Avenue)
We want to resolve this complaint quickly and fairly, and I wish to call today the complaint and apologize for the problems she experienced in our normally excellent service and offer a monetary refund of $of the $they paid for the two massages and tipsThere is a room door in the Sunrise facility that we learned does not stay fully closed and slowly swings open which I will repair immediately, and the masseuse says she needed to leave the massage to greet a few customers that day because the receptionist was not on duty at the timeI will apologize to the customer and assure her these two issues have been corrected

Review: We arrived at Lotus massage. Our appointment was scheduled for massages for 2 separate massages. We were placed in the couples room (we are friends not a couple) . Massage started 10 minutes after scheduled time. During massage the massage therapist walked out several times, five to be exact, left the door open and an unknown male stood in the doorway and proceeded have to converse with the massage staff while we we undressed and barely covered with a towel. Upon leaving and paying for service of $40 we were told that our tip of five dollars was insufficient and we were required to pay a minimum of ten dollars. It is not posted in establishment that a minimum gratuity is required. We paid her was she requested. Also, upon exiting the room we noticed that there were two holes In the ceiling facing each of the beds. We noticed what looked like camera holes.Desired Settlement: $50 returned to each of us, myself and my friend [redacted]

Business

Response:

I am [redacted], the business owner of Lotus Massage & Spa, and my wife and I own multiple businesses in Northern California with that name. This complaint from Revdex.com does not show which city/address this customer went to, as the address shown of 2214 Osprey Ct. in Folsom is our home address only. I called the Revdex.com yesterday on our return from travel and explained this omission/question to the case worker [redacted] in a phone message. I believe the massage took place in our Roseville location (1000 Sunrise Avenue).