Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10680565. Most of the response is incorrect. I was completely satisfied by repairs done on broken pipe this was a separate issue and never had a problem. The fading spots were supposed to be repaired at that time, were not. Again 10 separate emails and 5 scheduled visits stating someone would come out to repair spots never happened over 1 year time. I was never given a booklet had to look up info on-line at diamond brite's web site (done on my own, not recommended by installer). Appt is now again scheduled for 7/11/2015. Will see if they come out. Thanks for your assistance.Regards,
[redacted],This letter is in response to a complaint submitted on 6/22/2015, ID# 10680565. Dr. [redacted] stated that the Diamondbrite Finish installed in his pool has faded in certain areas, I went to the house and looked at them , I then called my subcontractor that installed the product and met him...
at the house. I never stated that the pool would be redone , I did tell Dr. [redacted] that I would have someone come out and take some water sand paper to try and remove the spots, I did do that at the same time that my crew went to his house to fix a leak on his filter system when his grass cutting guy broke a pipe. That didn't seem to satisfy him. The original subcontractor has since refused to honor is warranty, by stating the fact " He has no control over the fill and chemical balancing recommended start-up procedures. Dr. [redacted] was given a booklet on how to do it, he was also told by be and showed pictures that FADING, MOTTLING, EFFORESCENCE,AND SCALE AND IS NOT GUARANTEED. Those items are part of the nature of the product, especially the darker colors. I have no knowledge if Dr. [redacted] followed the proper startup , chemical treatment, brushing everyday for 2 weeks as called for in the instructions. In trying to keep him satisfied I told him I would get another installation crew to drain the pool and water sand with buffing wheels and light acid wash. The installer has broken several promises to me to get it done, but it is rescheduled for July 11,2015. Since he is not the original installer and it seems to be a complaint that is not a warranty issue, I out of good customer relations I have agreed to pay my finisher $ 600-800.00 to do this process. The warranty is for 1 year on the installation only, which covers separation from the substrate and cracking only. The manufacturer carries the 10 year warranty on the product itself. Thanks, Mike T[redacted] t
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10680565. Most of the response is incorrect. I was completely satisfied by repairs done on broken pipe this was a separate issue and never had a problem. The fading spots were supposed to be repaired at that time, were not. Again 10 separate emails and 5 scheduled visits stating someone would come out to repair spots never happened over 1 year time. I was never given a booklet had to look up info on-line at diamond brite's web site (done on my own, not recommended by installer). Appt is now again scheduled for 7/11/2015. Will see if they come out. Thanks for your assistance.Regards,
[redacted]
[redacted],This letter is in response to a complaint submitted on 6/22/2015, ID# 10680565. Dr. [redacted] stated that the Diamondbrite Finish installed in his pool has faded in certain areas, I went to the house and looked at them , I then called my subcontractor that installed the product and met him...
at the house. I never stated that the pool would be redone , I did tell Dr. [redacted] that I would have someone come out and take some water sand paper to try and remove the spots, I did do that at the same time that my crew went to his house to fix a leak on his filter system when his grass cutting guy broke a pipe. That didn't seem to satisfy him. The original subcontractor has since refused to honor is warranty, by stating the fact " He has no control over the fill and chemical balancing recommended start-up procedures. Dr. [redacted] was given a booklet on how to do it, he was also told by be and showed pictures that FADING, MOTTLING, EFFORESCENCE,AND SCALE AND IS NOT GUARANTEED. Those items are part of the nature of the product, especially the darker colors. I have no knowledge if Dr. [redacted] followed the proper startup , chemical treatment, brushing everyday for 2 weeks as called for in the instructions. In trying to keep him satisfied I told him I would get another installation crew to drain the pool and water sand with buffing wheels and light acid wash. The installer has broken several promises to me to get it done, but it is rescheduled for July 11,2015. Since he is not the original installer and it seems to be a complaint that is not a warranty issue, I out of good customer relations I have agreed to pay my finisher $ 600-800.00 to do this process. The warranty is for 1 year on the installation only, which covers separation from the substrate and cracking only. The manufacturer carries the 10 year warranty on the product itself. Thanks, Mike T[redacted] t