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Tahoe Forest Hospital

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Tahoe Forest Hospital Reviews (1)

Review: I saw Dr [redacted] for a hernia, my doctor for 3 years, the policy for an office visit for a self pay is fees paid upon the visit. Now the doctor has joined with this clinic. They have added an estimate policy, no warning of this policy until you get to the office, if you don't sign this, you don't see the doctor. One month later I receive another bill for the same exam. 65% more than the original fee. Not even close to the so called estimate. I found out they have a review board, that reevaluates the doctors notes and they say there was an expanded exam. Obviously they don't trust the doctor. I showed the doctor where the hernia was, there was no expanded exam. You can apply the term expanded exam to any medical condition. When I asked to have the doctor's notes explained to me, they said they would call me. Never heard from them. It appears they've made a policy that allows them to charge whatever they want whenever they want.Desired Settlement: I would like them to waive the extra charges.

Business

Response:

This letter is in response to the above referenced complaint your office received from our patient. We were disheartened to receive this complaint, as we pride ourselves on assuring patient satisfaction throughout the course of treatment provided at Tahoe Forest Health System. We take all patient feedback very seriously, and will make every effort to resolve the perceived issue expeditiously in accordance with our operating policies and procedures. We have been in contact with this patient to communicate further regarding this reported issue, and will communicate the specifics in our direct correspondence with this patient. However, the details related to this resolution are not appropriate to share for public comment, as we believe providing any details regarding this issue would potentially violate our patient’s privacy. Our patient will be encouraged to contact me directly regarding additional concerns or feedback. Sincerely, [redacted] Interim Revenue Cycle Director Tahoe Forest Health System

Consumer

Response:

I am rejecting this response because: I have tried to contact [redacted] to resolve this, I've left 2 messages, left my phone # and I still hear nothing from them, no response. How do they expect to resolve this if they don't even call back. [redacted]

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Description: Hospitals

Address: 10121 Pine Avenue, Truckee, California, United States, 96160

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