Tahoe Mountain Sports, Inc. Reviews (1)
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Tahoe Mountain Sports, Inc. Rating
Description: Sporting Goods - Retail
Address: 11200 Donner Pass Rd. E-5, Truckee, California, United States, 96161
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Review: This company lists items on its website that are not offered or in stock. They make it a practice to collect full funds for the item and leave it up to you to beg for a refund.I purchased an item from their website on October 9 for $82.95. The item was not in stock and would not be replenished. I paid the full amount and four days later (Oct 12) the merchant contacted me to offer me another size in the item. Four days passed, they have my money, and now they are offering me something I didn't order. For over a week now, I have demanded my money back. Money collected for an item they never had to sell. As of today, October 16, I have still not been credited the money they took for the fraudulent item.Desired Settlement: This business makes it a practice of collecting money from customers immediately without recourse for when products are neither in stock nor even legitimate. Further, they make it a practice of leaving the onus on the customer to fight for their money back. Bad business and charging practices. Over a week and I am still begging for my money back.
Business
Response:
Our policy is to contact the customer when something is out of stock to let them know if it will be in stock again and at what date. If the product isn't coming back in stock we offer alternative styles if similar. We did that with this customer and were in constant communication with him. His money was refunded in a timely manner and before he filed this claim. See below screen shot of refund. Thank you.[redacted]