Tahoe Rental Connection, Inc.

We are still in the process of working on the situation with the Mrs*** as well as the tenants who we residing in her homeWe have always been clear with her that she would absolutely be compensated for any damages that were the result of the tenants negligence, or mis-use of her
property. In reference to her statement regarding "confusion" about when the tenants were due to vacate, there was never any confusionShe signed a contract with our company to manage her property, that renewed on a yearly basisThe persons renting her home were on a lease, and once the lease term ended, the agreement automatically changed into a month-to-month arrangementThis month-to-month rental agreement would only be terminated with a day written notice from The owner/property manager, or with a day notice from the tenantsMrs*** was given the option to have us serve the tenants a notice to vacate, and she chose to allow them to remainThis had nothing to do with any loss of business, but with Tahoe Rental Connection following the laws that are set forth for all long term property management companies operating in the state of California. Our office did perform walk thru's on the property, and found no evidence that supported her concerns of the tenants running any type of grow house or other illegal operation. They reported an issue with their stove not functioning, and we immediately responded by alerting Mrs***, sent a technician out and were not informed of anything suspiciousThey also reported plumbing issues where we again informed the owner and sent out a technician, and again nothing came back to us that would raise suspicion. The tenants did not report a leak in the master bathroom wall, and as we have stated to Mrs*** an many occasions, they are willing to take some responsibility for damages caused by that. It is true that Mrs*** provided a $"maintenance reserve" to Tahoe Rental Connection upon signing up with our companyThose funds will be returned to her once we have completely settled up the situation with the move out of her tenants, and can officially close out her account. Sincerely,
*** ***Office ManagerTahoe Rental Connection

Attached you will find a basic timeline of conversations with Mrs. [redacted] since she initiated the notice to the tenants to vacate her property. I also included the move-out report, invoices that she sent in and emails between her and our office. Please let me know if you need anything else from us regarding this case. Please also let me know what happens next with this.Thanks! Sincerely,

I am rejecting this response because: I have had many back and forth with [redacted] and with [redacted].  If Sarah is the office manager why hasn't she been involved in any of this?  How can she respond when we have had no dealings.  I have not spoken with her so how can she possibly speak to a conversation she was never part of.  This company is obviously having problems and trying whatever means to hold onto clients.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We have settled this amicably.  Please close this.

Review: Upon vacating a rental property fraud and deceit were used to keep an inordinate amount of damage deposit.

I rented a property from Tahoe Rental Connection for a little over a year when I was told the owner wanted to sell and was asked to move out, I obliged. Two weeks later I received a check for the remainder of my damage deposit. They had kept $1166.92 of my deposit. I had thoroughly cleaned the house, had professional carpet cleaning performed and had taken very good care of the property throughout my lease term. Several of the items I received as 'proof' of their expenditures on cleaning, lawn care, closet repairs, carpet cleaning etc. were lacking in detail, sent to me as work orders, not invoices or dated a year prior to my move out date. I then submitted a letter to them asking for some of these funds back. I included another copy of the carpet cleaning invoice that I had performed, as well as a letter from the technician stating that there were no visual stains or odor left in the house at the completion of this service. I also included an invoice that was dated almost a year earlier that was for repairs made at the beginning of my tenancy that were not my responsibility. They sent me back a letter claiming that these services had all been performed and they weren't going to be refunding any more of my damage deposit. They included a copy of a receipt for carpet cleaning as well as "proof" that the closet repair was done after my move out date. This 'new' invoice from Lake Tahoe Glass was certainly dated after my move out date but contained the same invoice number, the same PO number and indicated the same check number was used to pay the invoice as the one from shortly after my move in date. They stated in their letter that the original invoice I wasn't responsible for but the 'new' one, I was. I then went to Lake Tahoe Glass and talked to them about their invoicing system. It was confirmed to me that they never use the same invoice number and that both invoices did show they were paid with the same check number, though they were dated nearly a year apart. They refused to provide me with a statement to that affect, as clearly this would also incriminate them. The fact that they have perpetrated fraud against me in this fashion has made me question any of the rest of their 'proof' of charges made against my deposit. They have failed to provide accurate documentation of these charges and because I am now in possession of hard evidence that the closet repairs are not my responsibility I would also like to be reimbursed for the other charges that they 'proved' by sending me generic invoices listing no company name, rate of service or contact information. The items they have sent me work orders and no invoices for and feel that anything they haven't fully proved was my responsibility should be returned to me immediately.Desired Settlement: I want a fair refund of my damage deposit as many of these charges are either completely fraudulent, or trumped up to cost more money than reasonable. I want a refund of $139.65 for closet repairs that were done right after I moved in and were caused by a previous tenant. I want the $400 I was charged for cleaning which was sent to me on an unlabeled generic invoice that didn't represent time spent or rate of fees, just simply stated $400 on the bottom. I want a refund of $100 of carpet cleaning that was supposedly performed after I paid almost $400 for professional carpet cleaning and secured a letter from my carpet cleaning company that states there were no visible stains or odor in the carpet upon completion. I want a refund of $265 that was charged for lawn care that was sent to me on a work order claiming that a company called A&M landscaping did the work, though there is no invoice from that company. In total I want an additional refund of my damage deposit totaling $904.65

Business

Response:

Business' Initial Response

I am writing with regard to the consumer complaint Case# XXXXXXXX filed by [redacted] on behalf of the Residential Lease Agreement between Narconon of Northern California & Tahoe Rental Connection.

I have attached the tenant's original letter to Tahoe Rental Connection upon receiving his security deposit refund, in which he disputes two charges:

1.) $100.00 - Spot cleaning and deodorizing carpets

2.) $139.65 - Damage to wheels on wardrobe closet door

I have also attached my response to Mr. [redacted]. Unfortunately, as Mr. [redacted] pointed out in his complaint to you, the invoices I included from Lake Tahoe Glass with the response letter, do appear to be duplicates.

I apologize for the confusion with the invoices for 1898 Venice Drive from Lake Tahoe Glass. Fortunately, our office has been extremely busy this summer and I did not notice the error in the information provided on the invoices. Lake Tahoe Glass did replace and repair the wardrobe closet wheels last July 17, 2012. Upon vacancy of the unit this June 2013, they again went out and replaced the wheels, along with other wheels that were damaged and closet doors that were missing, however, we only charged him for the wheels that were replaced during his occupancy (all invoices attached).

With regard to the spot cleaning and odor of the carpets, I have attached pictures of some spots which were still remaining, which were pointed out to [redacted], a staff member of the Narconon Establishment, during the move out inspection (invoice attached). I have addressed the dog odor issue on my previous response to Mr. [redacted].

After receiving my response, Mr. [redacted] then filed a complaint with you in which he's disputing even more charges.

1.) $400.00 - Cleaning Fee: Please see attached pictures which illustrate the lack of cleaning done by the tenant. This was also discussed with [redacted], a staff member of the Narconon Establishment, during the move out inspection. This is a 2500 sq.ft. home which was filled with dog hair, dirty appliances, food filled cupboards, and refrigerator, dirty windows and blinds, etc. The invoice attached was submitted by independent housekeepers we have used and trusted for over 10 years. Their names are [redacted] and [redacted].

2.) $265.00 - Lawn Care: Please see the attached invoice and pictures of the condition of the lawn upon move out in June 2013. Also attached is the invoice from July 2012 when the lawns were restored and the sprinklers were repaired shortly after Mr. [redacted]'s move in last year.

With regard to Mr. [redacted]'s claim that Tahoe Rental Connection has engaged in "perpetrating fraud and deceit", I'm quite confused. Not only are all the charges justified, but Mr. [redacted]'s company, Narconon of Northern California, has failed to pay 4 out of 5 late fees for late rental payments over the last year totaling $920.00. Tahoe Rental Connection, in the interest of good business, waived the total due of $920.00.

It is unfortunate that instead of being appreciate of Tahoe Rental Connection's generosity, we are being attacked unjustly by Mr. [redacted].

Review: I reserved a house for a weekend vacation rental. I paid the deposit. This company asked be to sign a contract after accepting my money. They cancelled my reservation without my permission because I had not signed their contract a month prior to coming to town. They told me in writing they would reinstate the reservation if I would sign the contract in the next 2 days. I told them I could not sign the contract until a licensed professional called me to discuss it (California law requires property management companies to have licensed agents discuss contracts. Unlicensed individuals may not discuss contracts). The unlicensed rep ([redacted]) refused to have a supervisor, Broker, or licensed professional contact me and stated she would not hold the property unless I signed the contract immediately without talking to a licensed agent. This is not only terrible service but illegal.Desired Settlement: My reservation needs to be reinstated immediately and a licensed professional needs to call me prior to me signing their contract.

Business

Response: