Tahoe Resort Lake George

Company's response below:Mrs***, We are writing this letter in response to the claim we received thru your office from [redacted] We have read thru the documents you sent us, both from your office and Mrs [redacted] , and we would like to issue the following responseMrs [redacted] and her [redacted] did in fact purchase a pre-owned [redacted] from our dealership in November of The vehicle was listed online for $25, 000, however, Mrs [redacted] wanted us to add aftermarket DVD players and aftermarket leather seat covers to her pre-owned [redacted] This increased her purchase price to approximately $28, Over the course of the next few weeks, we did in fact have the [redacted] in our shop for various repairs, and each of these times we provided Mrs [redacted] with a service loaner which was clean and full of gas for her to be able to continue with her daily proceedings We understand that this has inconvenienced Mrs [redacted] , but she did buy a pre-owned vehicle which she was given the opportunity to test drive and check out all of the features of before she signed the loan documents for this purchase I don’t know to what extent she inspected the vehicle prior to taking delivery, so we cannot say whether or not she noticed any issues Each issue Mrs [redacted] brought to our attention was handled as quickly as we could get them done, based on parts and technician availability We always returned her vehicle to her in better shape, clean and full of gas to help her recover some of the loss of use of the vehicle she purchased from our dealershipWe are in the business of selling vehicles, and we are very good at what we do on a daily basis We could provide evidence from literally tens of thousands of customer that are very satisfied with the service they have received from our group Mrs [redacted] was always kept up to speed with the status of her vehicle repairs, and it is unfortunate that there were delays and in some cases we had to fix what we had originally tried to fix on prior visits, but each occasion we went above and beyond to insure that we took care of the customer to the best of our ability Sometimes things happen beyond the scope of our control, and this was definitely one of those cases With respect to Mrs [redacted] ’s trying to trade in this vehicle, we cannot predict what vehicle values are going to do on a month to month basis, and there would definitely be some loss incurred by trading in a vehicle which was just recently purchased Mrs [redacted] got a great deal from us on her original purchase, but unfortunately there was not another “great deal” available on another pre-owned vehicle to trade Mrs [redacted] in to because we are limited in pre-owned vehicle availability totally by what our customers trade in to us If the [redacted] ’s wanted to go to a newer [redacted] , any reasonable person would have to agree and understand that an increase in monthly payment would be unavoidable We did in fact sell Mrs [redacted] ’s trade in, so that would not have been an option As I stated earlier, we are in the business of selling vehicles, not holding on to vehicles we trade for, as part of the car buying and selling process With respect to her request to trade her vehicle for one of equal value, this is not currently possible either as the market is restricted to what customers trade them in for on a daily basisThe last conversation we had with Mrs [redacted] here at our dealership was on or about the 20th of January, and she had spoken to both [redacted] , the ***, and [redacted] ***, our [redacted] At that time, everyone here was under the impression that she was happy and we were parting ways on good terms This letter and attached complaint from your office has kind of taken us all by surprise All of the issues she brought up have all been settled and repaired and/or fixed We are not sure what exactly your office is wanting us to do at this point, so please feel free to reach out to us with any further requests or recommendations you may have Case Number [redacted] [redacted] Woody Folsom Chrysler Dodge Jeep Ram

Complaint: [redacted] I am rejecting this response because: after speaking with [redacted] today, there is a lengthy dispute process which requires investigation of myself and the dealership to ensure my credit dispute is validThis will require full cooperation of the dealershipThe dealership’s involvement is not overI cannot accept this matter as resolved until the vehicle is sold and the derogatory marks are off my credit report I am initiating the dispute with [redacted] and expect full cooperation by the dealership in providing supporting evidence as required when prompted by [redacted] Diaputes Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Company's response below:Mrs***, We are writing this letter in response to the claim we received thru your office from *** ***. We have read thru the documents you sent us, both from your office and Mrs***, and we would like to issue the following
response. Mrs*** and her *** did in fact purchase a pre-owned *** *** *** from our dealership in November of 2015. The vehicle was listed online for $25, 000, however, Mrs*** wanted us to add aftermarket DVD players and aftermarket leather seat covers to her pre-owned *** *** ***. This increased her purchase price to approximately $28,000. Over the course of the next few weeks, we did in fact have the *** *** *** in our shop for various repairs, and each of these times we provided Mrs*** with a service loaner which was clean and full of gas for her to be able to continue with her daily proceedings. We understand that this has inconvenienced Mrs***, but she did buy a pre-owned vehicle which she was given the opportunity to test drive and check out all of the features of before she signed the loan documents for this purchase. I don’t know to what extent she inspected the vehicle prior to taking delivery, so we cannot say whether or not she noticed any issues. Each issue Mrs*** brought to our attention was handled as quickly as we could get them done, based on parts and technician availability. We always returned her vehicle to her in better shape, clean and full of gas to help her recover some of the loss of use of the vehicle she purchased from our dealership. We are in the business of selling vehicles, and we are very good at what we do on a daily basis. We could provide evidence from literally tens of thousands of customer that are very satisfied with the service they have received from our group. Mrs*** was always kept up to speed with the status of her vehicle repairs, and it is unfortunate that there were delays and in some cases we had to fix what we had originally tried to fix on prior visits, but each occasion we went above and beyond to insure that we took care of the customer to the best of our ability. Sometimes things happen beyond the scope of our control, and this was definitely one of those cases. With respect to Mrs***’s trying to trade in this vehicle, we cannot predict what vehicle values are going to do on a month to month basis, and there would definitely be some loss incurred by trading in a vehicle which was just recently purchased. Mrs*** got a great deal from us on her original purchase, but unfortunately there was not another “great deal” available on another pre-owned vehicle to trade Mrs*** in to because we are limited in pre-owned vehicle availability totally by what our customers trade in to us. If the ***’s wanted to go to a newer ***, any reasonable person would have to agree and understand that an increase in monthly payment would be unavoidable. We did in fact sell Mrs***’s trade in, so that would not have been an option. As I stated earlier, we are in the business of selling vehicles, not holding on to vehicles we trade for, as part of the car buying and selling process. With respect to her request to trade her vehicle for one of equal value, this is not currently possible either as the market is restricted to what customers trade them in for on a daily basis. The last conversation we had with Mrs*** here at our dealership was on or about the 20th of January, and she had spoken to both *** ***, the ***, and *** ***, our *** ***. At that time, everyone here was under the impression that she was happy and we were parting ways on good terms. This letter and attached complaint from your office has kind of taken us all by surprise. All of the issues she brought up have all been settled and repaired and/or fixed. We are not sure what exactly your office is wanting us to do at this point, so please feel free to reach out to us with any further requests or recommendations you may have. Case Number *** *** *** ***Woody Folsom Chrysler Dodge Jeep Ram

Complaint: [redacted]
I am rejecting this response because: after speaking with [redacted] today, there is a lengthy dispute process which requires investigation of myself and the dealership to ensure my credit dispute is valid. This  will require full cooperation of the dealership. The dealership’s involvement is not over. I cannot  accept this matter as resolved until the vehicle is sold and the derogatory marks are off my credit report  I am initiating the dispute with [redacted] and expect full cooperation by the dealership in providing  supporting evidence as required when prompted by [redacted] Diaputes. 
Regards,
[redacted]

Company's response below:From: [redacted] <[redacted]>Date: Tue, Apr 24, 2018 at 12:04 PMSubject: ID [redacted]To: [redacted],Please accept this is our response in reference to the above referenced complaint on our business. We do not dispute the fact that the...

vehicle was turned into us here at the dealership.  There was a misunderstanding between us and the customer, and possibly because we just did not know how to proceed with their lease turn in.  Since this letter, I have talked with the customer and [redacted] and their truck has been grounded by [redacted] and the return process has been initiated.  Apparently the customer is ok with this, as we have not heard anything else from them.  With regards to her desired settlement, 1) the current mileage on the truck is 19,177 – the exact mileage as was on the vehicle when they turned it in to us at the dealership on 2/8/2018.  2) [redacted] told me last Tuesday, April 17th, that they would notify the transport company to come get the truck and transport it to the sale.  3) Once it runs through their sale, [redacted] will send the final statement to them. Finally, I told the customer over the phone last Tuesday that we would cooperate fully with them, [redacted] and the credit agencies to assist with removing derogatory marks from her credit report, but that [redacted] required the customer to initiate that matter with them once they grounded the truck.  According to [redacted], the truck was being grounded last Tuesday.Please let me know what else you may need to proceed with closing this issue.Thank you,[redacted]Woody Folsom Chrysler Dodge Jeep Ram[redacted]