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Tahoe Sup

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Reviews Tahoe Sup

Tahoe Sup Reviews (2)

I purchased a 1,400.00 standup paddle board from this company, and it arrived damaged. (I emailed photos showing the damages.) I was also told that I would received additional products in conjunction with my purchase. I didn't.I've made several attempts to resolve this issue, and received in return the worst customer service I had ever experienced. Finally,[redacted] the owner, sent me an email stating he would compensate me for the damages. (See below attachment) He didn't. I again made several attempts to reach him via email, without a single response. I've been incredibly patient, and tried to work with them to put this behind me. The board in question was purchased many months ago.From[redacted]:""""$400 check will go out in 10 days - I'm in China and the only signer on the account.Thanks for settling this with us and sorry for the troubles. Please send me address and name for the check.""" Thanks,Desired SettlementI'd like the $400 promised to me for the damaged board.

On September 18, 2013 I called the office of [redacted] and spoke with [redacted] where I ordered a 10" durafin Tahoe Sup product to be shipped to my home via [redacted] surface parcel delivery. At the time I was never given an order number nor a tracking number for the [redacted] delivery by [redacted].My [redacted] was given at the time of the phone call on Sept 18, but not actually debited the $46.06 for the cost of the product on. September 25, 2013. I followed up with numerous phone calls to the offices at [redacted] and emails through the website at www.tahoesup.com. Messages were left on October 16, 18 and 30. On October 30, I actually heard [redacted] answer my call where I politely introduced myself and the nature of the call. [redacted] hung up the phone on me. When I tried to call back any of the other phone number options no one else would answer my call.I would like to know if any product was actually sent as promised on September 18, and if so what was the corresponding tracking number of the shipment, so I may trace it on the [redacted] website. If no product was sent I request a reimbursement to my [redacted] from Tahoe Sup. If the product is held up at the border with US/Canadian customs, I request that the vendor company Tahoe Sup does its utmost to extricate the product from the border by actively calling the customs office and negotiating that the product be released and delivered to me at no extra charge to myself due to my convenience suffered.I am contacting yourselves at the BBO before pursuing a fraud complaint with [redacted] for a debit made against my account that was never followed up with a product delivery.Thank you for time and effort in obtaining a settlement with Tahoe SUP of Sparks, NV on my behalf.Yours,[redacted], **, [redacted]Product_Or_Service: Tahoe Durafin 10" for 11'6" Bliss boOrder_Number: N/AAccount_Number: N/ADesired SettlementI would like to know if any product was actually sent as promised on September 18, and if so what was the corresponding tracking number of the shipment, so I may trace it on the [redacted] website. If no product was sent I request a reimbursement to my [redacted] from Tahoe Sup. If the product is held up at the border with **/[redacted] customs, I request that the vendor company Tahoe Sup does its utmost to extricate the product from the border by actively calling the customs office and negotiating that the product be released and delivered to me at no extra charge to myself due to my convenience suffered.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]In reply to this I have emailed and called the customer - the only address we were given with the order was a [redacted] to [redacted] and unfortunately the [redacted] doesn't offer great tracking, I have sent this product out 3 times now. The last one was shipped on 10/25/2013 through the [redacted] you can see the attached, I haven't heard back from [redacted] since I called and left a message two weeks ago, we want to make this right and get her the Fin, or refund her the money charged. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I appreciate that Tahoe Sup sent out a product on 25/10.2013 finally FOUR weeks after they had received a [redacted] payment on24/09/2013. I the purchaser sent my FULL mailing address both through their website and phone message 4 (FOUR) times on Sept 18, Sept 19, Oct 12, Oct 17 with absolutely no response from this company Tahoe Sup until Oct 31. Perhaps their website is fault as 5 weeks is an unusually long time for complete silence from a vendor.These pithy are claims by Tahoe SUP that "I haven't heard back from [redacted] since I called and left a message two weeks ago". In fact, once the product was in transit I certainly emailed back [redacted] the company rep noted above plus others Tahoe Staff [redacted]; [redacted] twice on Nov 5 at 9:01 AM PST and on Nov 8 at 1:49 PM PST. Odd that the other vendor employees linked in my response emails, [redacted] and [redacted] never told [redacted] that the product has been received on Nov 9. Seems like this posting with the BBA is a last ditch attempt by Tahoe SUP to cover up their poor administration.Contrary to [redacted] claim that "the [redacted]" does not offer 'great tracking'. I disagree, the [redacted] ("the [redacted]") tracking tool is on par with [redacted] or [redacted] however if like a company like Tahoe issues no tracking information until Nov 4, 2013 which is 43 days after my order was taken by phone then perhaps their customer's experience will be not "great".What is difficult here is the direct lack of communication with Tahoe Sup. 4 emails trying to request tracking information which is only communicated 43 days after the client's order is placed.In the final analysis Tahoe Sup has been negligent and slow to send and read their received emails. Amidst claims that 3 products were sent out, finally one shipment was received. However I doubt that the first two were ever mailed despite the vendor, Tahoe SUP having received the CORRECT full mailing address through their website 4 (FOUR) times.If a consumer can purchase parts through their local Tahoe Sup rep, the experience will be faster and more accountable. Do NOT trust the corporate office of Tahoe Sup, with your parts and accessories order as they are too busy to pay attention to a small order. You will be ignored and lied to at every turn if you deal with [redacted] or others at the head office.Final Business Response Over the last 3 months we have made major changes, [redacted] is no longer with the company and I have tried to take over her emails etc. It has been a mess for sure. I didn't charge the customer until after our warehouse brought us the first notice of shipping. We DO NOT regularly ship to [redacted] by any other method other than [redacted], this is not something we are familiar with. I don't know for sure if the first 2 fins were ever sent out, as they have never come back returned. Since taking over this issue I have responded to the issues and tried to correct them, and we have made the necessary changes within our staff so this will not be an issue in the future. I also personally shipped the last Fin myself by taking it to our [redacted] so that I KNEW it was done. I am glad that you have finally received your fin and I sincerely feel horrible that this issue went unresolved for so long. This is NOT or normal practice and it WILL NOT happen again. Please let me know if you would like anything else off of our accessory page and I will send it to you free of charge and MAKE SURE it gets to you!

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Description: Jetski/Personal Watercraft

Address: 1484 Kleppe Ln, Sparks, Nevada, United States, 89431-6428

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