First, we would again like to apologize to the consumer for their negative experience with our companyWe strive to provide impeccable service to both pet and their people and it is unfortunate that we were unable to provide satisfactory service to the consumerIt is very obvious that the consumer has had multiple discrepancies over the service agreement they signed to which we offered to meet with her to review the signed agreement to eliminate any further confusionAlong with reviewing the agreement, we also offered to hand deliver the clients house keys in an effort to make this situation right with the consumer The consumer responded to the email on October 25, that she did not wish to meet to review the service agreement,not to bother returning her house keys, and that she would continue going down the list of places to report bad businessAs of today, the dispute the consumer opened with their credit card company has been resolved and the money refunded to the consumerWe would like to thank the consumer for their bad review.Bad reviews are a vital piece of building a good business and the the best way a business can ensure they are maintaining their own superior standardsWe would also like the consumer to know that Tail Waggin Animal Care, ltddoes not directly store or have access to our clients confidential credit card information, but that it is stored remotely and encrypted and secured to the highest level of PCI compliance by StripeTail Waggin Animal Care, ltdwould never create a fraudulent invoice to retaliate against a consumer.Retaliation by charging a clients credit card is not only unprofessional - it is illegal and poor business practices
First, we would again like to apologize to the consumer for their negative experience with our companyWe strive to provide impeccable service to both pet and their people and it is unfortunate that we were unable to provide satisfactory service to the consumerIt is very obvious that the consumer has had multiple discrepancies over the service agreement they signed to which we offered to meet with her to review the signed agreement to eliminate any further confusionAlong with reviewing the agreement, we also offered to hand deliver the clients house keys in an effort to make this situation right with the consumer The consumer responded to the email on October 25, that she did not wish to meet to review the service agreement,not to bother returning her house keys, and that she would continue going down the list of places to report bad businessAs of today, the dispute the consumer opened with their credit card company has been resolved and the money refunded to the consumerWe would like to thank the consumer for their bad review.Bad reviews are a vital piece of building a good business and the the best way a business can ensure they are maintaining their own superior standardsWe would also like the consumer to know that Tail Waggin Animal Care, ltddoes not directly store or have access to our clients confidential credit card information, but that it is stored remotely and encrypted and secured to the highest level of PCI compliance by StripeTail Waggin Animal Care, ltdwould never create a fraudulent invoice to retaliate against a consumer.Retaliation by charging a clients credit card is not only unprofessional - it is illegal and poor business practices