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Tails2Scales pet shop

1832 W Avenue K STE 5, Lancaster, California, United States, 93534-5936

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Tails2Scales pet shop Reviews (%countItem)

This place needs to shut down all the animals are half alive they are the dirtiest pet shop in the av my bird don't live past 10 days and all they had to tell me was its not there fault I don't know how to take care of my bird I have other birds they are 10 years old and they are perfect. the girl and guy are the rudest nastiest attitude don't go here for animals please save yourself and you babies some tears

I bought two Sulcata tortoises from Tails2Scales on December 3 2019 for my son's Christmas present. The tortoises had no issues for five weeks. I went back to Tails 2 Scales on January 3rd and purchase orchard grass for the tortoises new bedding. On January 4th I changed the bedding in the tank and on January 5th both of my Sulcata tortoises were dead. I called Ron from Tails2scales and he would not help me, he said I must have given them lettuce with salmonella. I used the same organic lettuce from target the entire time I purchased them and the only thing that was introduced was the orchard grass I had just purchased from Tails2scales.
Product_Or_Service: Sulcata Tortoise

Desired Outcome

Refund I would like a refund... they cost me $75.00 a piece and I have purchased a lot of supplies to maintain them.

Tails2Scales pet shop Response • Feb 26, 2020

At the register we have a sign in clear view that states there is no refunds and once an animal leaves the facility there is absolutely no guarantee. All sales are final. Customer states they had the animal for 5 weeks. In 5 weeks there is a multitude of things that could have gone wrong and clearly not the responsibility of the business. Customer came in and purchased orchard grass for bedding which is a standard bedding for tortioses. It was an unopened packages manufactured by Kaytee brand. When they called to complain I advised the customer to get in contact with the manufacturer and list their complaint and to find out if there had been any other issues related to the bedding. I also advised them that there could have been several other issues with the food they were feeding them. The news had recently reported several recalls of lettuce due to salmonella in the previous days. I also advised them to get a neocropsy performed to find out the exact cause of death. Sulcatas should not be eating a heavy diet of lettuce as it is not sufficient in providing proper nutrition. They should be eating collard greens, mustard greens, dandelion greens and squashes. The cause of death in the animal is unknown at this time and there is a multitude of reasons that could cause it, including improper heat, lighting, inadequate food supply, failure to add calcium supplements, over handling, issues with the food being contaminated and so forth. If there was an issue with the KAytee bedding they purchased, I was not aware of their being an issue nor have we been notified by the distributor of any issues. We can not be held responsible for an unknown cause of death especially when we have it posted that we are not responsible once the animal leaves the facility. We have had customers purchase animals and walk outside and begin playing with it and lose it in the parking lot. Are we responsible for that? No. If something had happened within a reasonable time frame we would have attempted to resolve the issue. 5 weeks is not a reasonable time frame especially when they are unwilling to find out what the true cause was from.

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Address: 1832 W Avenue K STE 5, Lancaster, California, United States, 93534-5936

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