Tailwind Management

On February 22, 2017, Tailwind Management received written request from [redacted] at [redacted] regarding mice found in a neighboring apartment as well as 1-mice found in her unitAfter receiving permission to enter from tenant, we responded to the unit at approximately 10:am the same morningUpon entry, we inspected for visible mice and possible entry points to this unitWe found a couple areas of possible entry and no visible mice however, we were unable to fully inspect due to the condition of the unitWe notified the tenant of requirement to clean and discard debris to enable pest control to gain an accurate inspection of the unit We had a previously scheduled inspection at the neighboring unit for Tuesday, February 28th at 10:00am and this tenant asked to be added to this inspection time, that she would clean and prepare before this appointmentIt was then agreed upon that we would inspect both units with the assistance of a local pest control companyAt the inspection with Tailwind and the pest control, they did find evidence of entry into the neighboring unit along with possible points of access into the tenants unitThe pest control company has since sealed up all exterior access points for mice entry as well as set traps in the premisesWe have heard of no further complaints as of today’s date March 7,

On February 22, 2017, Tailwind Management received written request from *** *** at *** *** *** regarding mice found in a neighboring apartment as well as 1-mice found in her unitAfter receiving permission to enter from tenant, we responded to the unit at approximately 10:am the same
morningUpon entry, we inspected for visible mice and possible entry points to this unitWe found a couple areas of possible entry and no visible mice however, we were unable to fully inspect due to the condition of the unitWe notified the tenant of requirement to clean and discard debris to enable pest control to gain an accurate inspection of the unitWe had a previously scheduled inspection at the neighboring unit for Tuesday, February 28th at 10:00am and this tenant asked to be added to this inspection time, that she would clean and prepare before this appointmentIt was then agreed upon that we would inspect both units with the assistance of a local pest control companyAt the inspection with Tailwind and the pest control, they did find evidence of entry into the neighboring unit along with possible points of access into the tenants unitThe pest control company has since sealed up all exterior access points for mice entry as well as set traps in the premisesWe have heard of no further complaints as of today’s date March 7,

On February 22, 2017, Tailwind Management received written request from *** *** at *** *** *** regarding mice found in a neighboring apartment as well as 1-mice found in her unitAfter receiving permission to enter from tenant, we responded to the unit at approximately 10:am the same
morningUpon entry, we inspected for visible mice and possible entry points to this unitWe found a couple areas of possible entry and no visible mice however, we were unable to fully inspect due to the condition of the unitWe notified the tenant of requirement to clean and discard debris to enable pest control to gain an accurate inspection of the unit We had a previously scheduled inspection at the neighboring unit for Tuesday, February 28th at 10:00am and this tenant asked to be added to this inspection time, that she would clean and prepare before this appointmentIt was then agreed upon that we would inspect both units with the assistance of a local pest control companyAt the inspection with Tailwind and the pest control, they did find evidence of entry into the neighboring unit along with possible points of access into the tenants unitThe pest control company has since sealed up all exterior access points for mice entry as well as set traps in the premisesWe have heard of no further complaints as of today’s date March 7,

Review: Outside damage to the condo complex that I own has not been fixed. The external damage is allowing some kind of animal to get in and made noise keeping tenants awake all hours of the night and up early in the morning. Multiple phone calls and emails to Tailwind Management have been made by myself and my tenants with no response back from them.Desired Settlement: The outside damage needs to be fixed as soon as possible so the people that live there can sleep. Also a time frame of when this will happen would be appreciated so we know there is an end in sight of this matter.

Business

Response:

This was taken care of the day before the complaint was made, the tenants in the unit were aware that our maintenance staff had been there. [redacted] has been contacted.

Thanks, [redacted]

Review: My wife and I have been renting from Tailwind Management for over two and a half years, recently the washing machine, that they provided, broke and Tailwind management refused to fix or replace the washing machine even though it clearly states in the lease agreement that Tailwind is responsible for the upkeep of provided appliances. [redacted], an employee, of Tailwind has lost the key to the residence and requested I give her my key so she could make a copy. However, if we lose our key or get locked out we are charged a fee of cost plus fifteen percent or twenty-five dollars per lock-out. When my wife told [redacted] that we would involve our attorney she laughed and said "go ahead, they won't do anything" and hung up. When we told Tailwind that we would withhold rent until it was fixed(which is our right) Tailwind threatened to evict us. When we talked to them they said "there is no documentation proving that the washer, dryer, and any other appliances were provided." When we asked then if we could take the appliances with us they said "no." Tailwind later called and said that we could take all the appliance, but now they are requesting to enter the premises to take photos of their appliances. The maintenance workers for Tailwind have been very nice and easy to work with when they have came over in the past to fix THE WASHING MACHINE.Desired Settlement: It is a tenant's right to withhold rent if the lease agreement isn't upheld. However, we cannot find a new place to live on short notice so we have been paying the rent and would also like to recover our rent we paid while Tailwind Management chose to not honor the lease.

Business

Response:

In reference

to the received complaint from [redacted], when the washing machine in

the unit had broken, the owner of the unit stated they would not like to repair

it. We then offered to give the tenant the washer and dryer at no cost. They would be free to take the machine with them should they choose to move. They indicated that would be agreeable. As of the

date of this complaint we were under the impression that this was still the

case and they had gotten it repaired.

We will

contact the tenant in regards to this matter and rectify directly with them.

In response

to the key, we did not lose the key, our maintenance staff had the key at the

time. I was at the tenant’s residence to give them a 24 Hour Notice to Enter

for an insurance inspection requested by the insurance company. As we needed to

enter the following morning, and to expedite, I asked [redacted], could I please

borrow his key, make a copy and bring it right back. He stated that would be no

problem. I made a copy of the key and returned his copy to him within 15 minutes

time as to not put any hardship on the tenant.

We were not

at the unit to take photos of the appliances, we were there with an insurance

inspector, taking photos of the exterior of the unit as well as the electrical

box as requested by the owner of the unit.

Tailwind Management, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reason I am rejecting this response is because [redacted] is lying about the situation. [redacted] told me on the phone that they (Tailwind Mgt): "would not fix the washer and dryer nor would they replace it." When my wife called, [redacted] told her that none of the appliance were on their inventory list and therefore they were not responsible for repairing or replacing any of them, so my wife asked (as a hypothetical question) "so then can we take all the appliances with us when we leave?" and [redacted] said "no." [redacted] then called back and said that we could take all the appliances, but now in her response to The Revdex.com she is saying they only offered for us to keep a broken and useless washing machine. Therefore, Tailwind management has not rectified the situation nor have they contacted me to work the problem out. It is very clear to me that Tailwind Management is trying to lie to save themselves from having to replace the washing machine. I am assuming their plan was to wait until we took the appliances, once we move out, and file theft charges against us, and then lie again and say they never told us we could take the appliances thus allowing them to never repair the broken washing machine while still retaining all their appliances. If [redacted] wishes to send me a written statement giving us all the appliances then I will accept her response, otherwise this will be the third month in which we will be without a washing machine and we need to be compensated appropriately. We have paid over $30,000.00 in rent to Tailwind Management all we asking is they be fair and honest which seems to be asking a lot of them.

Regards,

Business

Response:

As per our verbal agreement, a letter confirming the transfer of ownership of the Washer and Dryer to the current tenants will be sent via certificate of mailing. This will be added to their internal file as well.

Please let us know if we can be of any further assistance in this matter.

Regards,

Tailwind Management, LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We do not want to keep a broken washing machine, they need to fix or replace the washing machine as it is their washing machine. Tailwind Management is just trying to find a way around incurring any costs for repairs or replacements, [redacted] told us that none of the appliances are in their inventory and we could take ALL of the appliances, now she is saying we can just have the broken washing machine. Why would we want a broken washing machine? Tailwind Management needs to fix or replace the washing machine.

Regards,