Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.A full refund was provided
Sincerely,
*** ***
The guest claims management hid from them which is not trueManager made notes on reservation that guest left and was told that they would be responsible for the stayThe guest prepaid through a 3rd party(Tourico) and would need to go through them to place a claimRegarding *** ***'s comments about room conditions and other guests feedback, every issue and case is different and should not be allowed as a comparison for this issue
Guest was not charged $but $for early check in ($50 tax)The additional $was an authorization for incidentals which most hotels hold for securityThis was released at check out and can take up to business days depending on their financial institutionAgain we already
released at check outOur apologies for the inconvenience
"Guest booked through Expedia for a prepaid night stay on 3/**-3/**Contract for this stay was through Expedia and *** *** Regards, Peter MG*** Director of Front Office New York's Hotel Pennsylvania *** *** *** * *** *** ** ***
** *** * ** ***
* ** ***
*** * *** * *** * *** * ***
*** * *** *** * *** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It was most definitely mentioned to the desk clerk that I did not accept the $credit and he refused to get the manager stating she was "in a meeting" and he printed out the receipt and handed to me anyway and I then informed him that I would dispute it with Revdex.comAlso, I checked out early (this was not at time of checkout), without showering, due to the bugs in the bathroomHad I seen them earlier, I would have certainly shortened my stay there; however, I was in NYC for business and was hardly even in the room
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com mediator,
I am disputing an overcharge of $charged by Hotel PennsylvaniaThe hotel recently responded: "MESSAGE FROM BUSINESS: The guest has already been credited back for nightsThis charge back was done on 6/*" There may be a problem with hotel bookkeepingPerhaps it was their intent to refund the disputed $but it was not credited to my accountI was charged for three nights, credited back for nights and then rebilled for nights I am attaching my Chase credit card statements showing all Hotel Pennsylvania transactions: My June * credit card statement showing an initial charge of $on May **, (page 1) The June * statement showing credit of $made by Chase Customer Services in response to my complaint of an overcharge (page 1) My August *, statement showing a $rebilled charge by Hotel Pennsylvania (page 2) Page shows details of the rebilled charge If Hotel Pennsylvania wishes to credit me for the two cancelled nights but does not have my correct credit card information, I will be happy to provide necessary details Thank you for your assistance Respectfully, *** *** ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As stated, flies in the bathroomHorrendous hotel service, no apologies, won't acknowledge there were bugs there at allSorry excuse for a hotel.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, The guest has been refunded once the case was addressed by our operations department. Please see the attached refund processed on 01/**/2017 thank you
Unfortunately there are no notes on the reservation to corroborate any of the guests complaintsHowever they said they spoke with a Manager and were given the correct answerIf they were not in agreement with that answer that is when this should have been discussedAfter the fact gives no
credence for a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Fine I understand that because your staff didn't log a complaint I have to deal with it what about the fact that your website falsely advertised the rooms you offer? As I initially stated had I seen pictures of the actual room condition and bathroom facilities I never would have booked your hotel
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I would like to have my 778.00 back. I really want to bring my granddaughters to New York. I heard nice things about Hotel Penn but when I booked my room, I was never told the entire amount would be taken right out of my checking account which caused me a problem paying my...
rent. Again, all I want is my money returned now and not in 5-10 days. Thank you so much.
As previously stated this reservation for [redacted] 4/**-/4/** was booked through a 3rd party website. The contractual agreement between the guest and the agent [redacted] states it is non refundable and non cancellable. The Pennsylvania Hotel would not agree to canceling a reservation of this kind without at the very least consulting [redacted]. Usually the only action that would allow to cancel is the proof of an immediate death in the family or an Act of God. We apologize but we stand firm with our decision which is legal and binding by the contract agreement. I have attached a screen shot of our reservation that shows in the upper right hand corner the booking agent.
I finally received a $335.72 refund from Hotel Pennsylvania for their incorrect charge. It took five months and ongoing assistance from Chase customer service, NYC Revdex.com and [redacted]. I have never stayed in such a run-down hotel or experienced such awful service. It was very unfortunate that we had booked a room there.
Guest original letter states they stayed in July when that is clearly not the case. Guest reservation was for 2 nights in June in which the guest checked into room [redacted] with 2 other guests and remained there throughout stay. Upon checking the guests reservation there are no notes to corroborate the...
guests claim and if such were the case we would have gladly moved them to another. Also the states the "incident" occurred on 1 night so why if this were true would she feel she was entitled to a full refund. Based on the information or lack of we apologize but will not be offering any compensation at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.A full refund was provided
Sincerely,
*** ***
Guest was fully refunded
The guest claims management hid from them which is not trueManager made notes on reservation that guest left and was told that they would be responsible for the stayThe guest prepaid through a 3rd party(Tourico) and would need to go through them to place a claimRegarding *** ***'s comments about room conditions and other guests feedback, every issue and case is different and should not be allowed as a comparison for this issue
Guest was not charged $but $for early check in ($50 tax)The additional $was an authorization for incidentals which most hotels hold for securityThis was released at check out and can take up to business days depending on their financial institutionAgain we already
released at check outOur apologies for the inconvenience
"Guest booked through Expedia for a prepaid night stay on 3/**-3/**Contract for this stay was through Expedia and *** *** Regards, Peter MG*** Director of Front Office New York's Hotel Pennsylvania *** *** *** * *** *** ** ***
** *** * ** ***
* ** ***
*** * *** * *** * *** * ***
*** * *** *** * *** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by New York's Hotel Pennsylvania regarding complaint ID ***.Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It was most definitely mentioned to the desk clerk that I did not accept the $credit and he refused to get the manager stating she was "in a meeting" and he printed out the receipt and handed to me anyway and I then informed him that I would dispute it with Revdex.comAlso, I checked out early (this was not at time of checkout), without showering, due to the bugs in the bathroomHad I seen them earlier, I would have certainly shortened my stay there; however, I was in NYC for business and was hardly even in the room
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com mediator,
I am disputing an overcharge of $charged by Hotel PennsylvaniaThe hotel recently responded: "MESSAGE FROM BUSINESS: The guest has already been credited back for nightsThis charge back was done on 6/*" There may be a problem with hotel bookkeepingPerhaps it was their intent to refund the disputed $but it was not credited to my accountI was charged for three nights, credited back for nights and then rebilled for nights I am attaching my Chase credit card statements showing all Hotel Pennsylvania transactions: My June * credit card statement showing an initial charge of $on May **, (page 1) The June * statement showing credit of $made by Chase Customer Services in response to my complaint of an overcharge (page 1) My August *, statement showing a $rebilled charge by Hotel Pennsylvania (page 2) Page shows details of the rebilled charge If Hotel Pennsylvania wishes to credit me for the two cancelled nights but does not have my correct credit card information, I will be happy to provide necessary details Thank you for your assistance Respectfully, *** *** ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As stated, flies in the bathroomHorrendous hotel service, no apologies, won't acknowledge there were bugs there at allSorry excuse for a hotel.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by New York's Hotel Pennsylvania regarding complaint ID ***.Sincerely,
*** ***
Hello, The guest has been refunded once the case was addressed by our operations department. Please see the attached refund processed on 01/**/2017 thank you
Unfortunately there are no notes on the reservation to corroborate any of the guests complaintsHowever they said they spoke with a Manager and were given the correct answerIf they were not in agreement with that answer that is when this should have been discussedAfter the fact gives no
credence for a refund
The guest has already been credited back for nightsThis charge back was done on 6/*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Fine I understand that because your staff didn't log a complaint I have to deal with it what about the fact that your website falsely advertised the rooms you offer? As I initially stated had I seen pictures of the actual room condition and bathroom facilities I never would have booked your hotel
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I would like to have my 778.00 back. I really want to bring my granddaughters to New York. I heard nice things about Hotel Penn but when I booked my room, I was never told the entire amount would be taken right out of my checking account which caused me a problem paying my...
rent. Again, all I want is my money returned now and not in 5-10 days. Thank you so much.
As previously stated this reservation for [redacted] 4/**-/4/** was booked through a 3rd party website. The contractual agreement between the guest and the agent [redacted] states it is non refundable and non cancellable. The Pennsylvania Hotel would not agree to canceling a reservation of this kind without at the very least consulting [redacted]. Usually the only action that would allow to cancel is the proof of an immediate death in the family or an Act of God. We apologize but we stand firm with our decision which is legal and binding by the contract agreement. I have attached a screen shot of our reservation that shows in the upper right hand corner the booking agent.
I finally received a $335.72 refund from Hotel Pennsylvania for their incorrect charge. It took five months and ongoing assistance from Chase customer service, NYC Revdex.com and [redacted]. I have never stayed in such a run-down hotel or experienced such awful service. It was very unfortunate that we had booked a room there.
Guest original letter states they stayed in July when that is clearly not the case. Guest reservation was for 2 nights in June in which the guest checked into room [redacted] with 2 other guests and remained there throughout stay. Upon checking the guests reservation there are no notes to corroborate the...
guests claim and if such were the case we would have gladly moved them to another. Also the states the "incident" occurred on 1 night so why if this were true would she feel she was entitled to a full refund. Based on the information or lack of we apologize but will not be offering any compensation at this time.