Taj Lounge

TAJ LOUNGE [redacted] *** The details of this matter are as follows:Complaint involves: Refund or Exchange Issues Venue statement of the problem: A client named by [redacted] emailed the events office on September *** Inquiring about organizing her birthday at our venue Taj lounge for December [redacted] I initially spoke with her and sent over bottle packages and she called back with some questionsShe was Interested in getting tables for her eventI stated in order to get tables the minimum will be a $1,per table so the total for her event will be $2,all in for tables that was promised to herOn October [redacted] [redacted] came for a walk through to see the venue and make a deposit for her birthday eventBelow is the original package selection that the client has chosenPatron $Coconut $Vodka $Hennessy $Johnny Walker Black $Gin Bombay Saphire $Complimentary Champagne Once client reviewed package deal she was happy and finalized with a signature and a $depositShe was also told that remaining balance of $can be paid the night of her event on December [redacted] by cash or by credit cardClient was aware of the cancellation policy if she was to call on December [redacted] she will get a full refund of her $On December [redacted] [redacted] emailed her guest list under [redacted] and I have replied and receivedOf the day of her event December [redacted] [redacted] called the events office to let is know that she wanted to down grade to to bottles per table and that amount came out to $And I will mention to the manager on duty but could not promise anything to herAs it was the holiday season and tables where $on that night I did when she arrives to please speak with manager on duty cause it will be her discretion for tables the night of your eventI also mentioned to [redacted] the reason why we gave her tables cause she was doing a $2,spend All of [redacted] guest was free till 12am, and we also had her guest list that she had emailed at the door so we can accommodate all her guestThe manager on duty was aware of the down grade and was still helpful enough to honor her tables but client was not happy with the options that was given to herOn December [redacted] [redacted] emailed stating that she had a lost item at the venue and did not mention anything about her eventI personally called her and ask her how everything went she just said there was confusion with the tables but did mentioned herself and her guest had a great timeI just was very surprise that she would have reported us when we have been very accommodating and she never express her concerns directly to the venueThank YouMarilyn C*** [redacted] [redacted] [redacted] ***O: ###-###-####F: ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Yes, my guest made the best of the night after having to stand outside in the rain for an hour when they arrive before 12am I was at the door when they were charging my guests $dollars The initial conversation I had the night I left the deposit, I was told I wasn't locked in to buying all the bottles the night of the event My intentions where to purchase additional bottles But after the service I received I chose not to From what I can recall, I had two bottle minimum per table and my understanding when I requested the bottles I wouldn't have emailed the night of the event if I didn't feel that it was a discrepancy with what I discussed earlier that dayThe majority of my guest never made it inside the venue due to how unorganized the system of letting people in wasMe being told one and then when speaking to management they are unaware what was reserved is not the way in doing businessAll those who attended my party can vouch on how poor the service wasIf nothing else comes out this ordeal, learn to value your customers a little more I'm sure your business will continue as usual I just didn't appreciate the way my guest were treated after I spent my money to help you stay in business] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
No worries I will know the next time moving forward to get everything communicated in writing to avoid such a situation again I actually know someone who is celebrating their birthday party at Taj in a few weeks and I instructed them to be sure was is discussed is in writing signed and dated I would hate for them and their guests to go through the sameIn all actuality, an apology would of been suffice since I know for sure that what was agreed upon that night wasn't given Trying to accommodate me does not take way the fact I didn't receive the services that was expected Whether you get money from the door or not, if you say $before 12am to your guests that's what it should beThe additional table that I was suppose to the night of the party was being occupied by people who were doing Hookah I'm sure that wasn't worth $ As I stated before my guest made the best of the night.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

"On February [redacted] a customer named [redacted] came for her table reservation and was greeted at the door by Marilyn. The reservation was setup for a Buy 1 bottle full price and you get then 2nd...

bottle free with a $60 gratuity charge. As [redacted] arrive Marilyn discuss her package stating its a buy one get one bottle and the minimum for a Saturday is usually $800 to keep the table for the night. [redacted] was aware that the table will only be till 1am not till 4am. I showed her a list of bottle we offer at full price and she got one for $375 plus tax and gratuity so that came out to $483 and for the additional comp bottle we charged her $60 so her total was $543. When she paid for her bottles she was escorted to her table and was given the full service. Later on the night [redacted] came to Marilyn and ask if she can have the server stay at her table and pour each drink out until the 2 bottles are gone. As a venue customer service is very important to us and we do make sure our client are very happy. When [redacted] arrived she stated that she has more guest coming and she ask would they get in I stated they will but they will have to wait on the general line. If [redacted] had all her guest even if it was 30 people I would have let everyone in at the same time with no wait. But I have to be fair as a venue and make sure that other guest have been waiting and I could not skip the line for her additional guest. Overall [redacted] was aware of her package selection and the time she will have her tale for and was given exceptional customer service. I am very surprise to get a complaint from her."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yes, my guest made the best of the night after having to stand outside in the rain for an hour when they arrive before 12am.  I was at the door when they were charging my guests $25 dollars.  The initial conversation I had the night I left the deposit, I was told I wasn't locked in to buying all the bottles the night of the event.  My intentions where to purchase additional bottles.  But after the service I received I chose not to.  From what I can recall, I had two bottle minimum per table and my understanding when I requested the 4 bottles.  I wouldn't have emailed the night of the event if I didn't feel that it was a discrepancy with what I discussed earlier that day. The majority of my guest never made it inside the venue due to how unorganized the system of letting people in was. Me being told one and then when speaking to management they are unaware what was reserved is not the way in doing business. All those who attended my party can vouch on how poor the service was. If nothing else comes out this ordeal, learn to value your customers a little more.  I'm sure your business will continue as usual.  I just didn't appreciate the way my guest were treated after I spent my money to help you stay in business. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b
 
 I did not receive any bottle service, no drinks were poured. The bottles were simply put on the table. I had to ask a porter to bring the ice scooper so that we could make our own drinks. When I asked the waitress about her service she said she doesn't pour peoples drinks. I complained to Marilyn and she said she would speak to a manager but nothing happened. No one came to speak to us or anything. My guest stayed outside for hours, some left, some paid to get in even though I paid for a # of guest with the package. When I arrived I was informed that to keep the table after 1 I'd have to pay for an additional bottle but when 1 came another person told me we had to move even if we paid for another bottle. No one can be surprised about this complaint because I was complaining all night. Poor service no one even called me back to discuss my concerns.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

TAJ LOUNGE [redacted] [redacted] [redacted] 
The details of this matter are as follows:Complaint involves: Refund or Exchange Issues Venue statement of the problem: A client named by [redacted] [redacted] emailed the events office on September [redacted]...

Inquiring about organizing her birthday at our venue Taj lounge for December [redacted] 2015. I initially spoke with her and sent over bottle packages and she called back with some questions. She was Interested in getting 2 tables for her event. I stated in order to get 2 tables the minimum will be a $1,000 per table so the total for her event will be $2,000 all in for 2 tables that was promised to her. On October [redacted] 2015 [redacted] [redacted] came for a walk through to see the venue and make a deposit for her birthday event. Below is the original package selection that the client has chosen. Patron $3501800 Coconut $300 Vodka $350 Hennessy $375 Johnny Walker Black $350 Gin Bombay Saphire $300 2 Complimentary Champagne  Once client reviewed package deal she was happy and finalized with a signature and a $500 deposit. She was also told that remaining balance of  $1500 can be paid the night of her event on December [redacted] 2015 by cash or by credit card. Client was aware of the cancellation policy if she was to call on December [redacted] 2015 she will get a full refund of her $500. On December [redacted] 2015 [redacted] emailed her guest list under [redacted] and I have replied and received. Of the day of her event December [redacted] 2015 [redacted] called the events office to let is know that she wanted to down grade to to 2 bottles per table and that amount came out to $1375. And I will mention to the manager on duty but could not promise anything to her. As it was the holiday season and tables where $1500 on that night.  I did when she arrives to please speak with manager on duty cause it will be her discretion for tables the night of your event. I also mentioned to [redacted] the reason why we gave her 2 tables cause she was doing a $2,000 spend . All of [redacted] guest was free till 12am, and we also had her guest list that she had emailed at the door so we can accommodate all her guest. The manager on duty was aware of the down grade and was still helpful enough to honor her 2 tables but client was not happy with the options that was given to her. On December [redacted] 2015 [redacted] emailed stating  that she had a lost item at the venue and did not mention anything about her event. I personally called her and ask her how everything went she just said there was confusion with the tables but did mentioned herself and her guest had a great time. I just was very surprise that she would have reported us when we have been very accommodating and she never express her concerns directly to the venue. Thank YouMarilyn C[redacted] [redacted] [redacted] 
[redacted] 
[redacted]O: ###-###-####F: ###-###-####[redacted]
[redacted]
[redacted]
[redacted]

On the night of Dec **, 2015, I greeted [redacted] on the bottle service VIP line. She, in addition to her guests that were in line with her at the time of entry, were allowed in the venue at this time. I walked [redacted] and guests to her table. She mentioned to me that she was supposed to have 2 bottle service tables. I advised her of my conversation with [redacted] earlier this evening, that she was told that 2 bottle service tables would be $2000 total due to the busyness of the season. Despite the expense, I offered her 2 bottle service tables located in the mezzanine section of the venue, which has a separate bar and seating to accommodate all of her guests, she declined. Next, I offered her another 2 bottle service tables, cabana tables, located on the main floor. These tables are sold for a lesser amount than her original big table. She declined. She remained at the original table given to her at the time of entry. In addition to my attempts to accommodate her table requests, I allowed any guest that said her name at the door express entry into the venue. We have a coat check and security process for all guests that are allowed into the venue, this process moves as quickly as possible, but all guests must go through this process, undeterred by any amount of money that is spent in the venue. Taj does not charge nor collect any money for admission into the venue.

Review: A friend made a reservation on my behalf through a third party company called bottle service. I called the club directly to get information and they added my name to the reservation and discussed what I should expect. I was informed that for the package I selected it would cost $350 plus tax and gratuity. I would receive 2 bottles of alcohol, a VIP table and a waitress to serve my guest. I am able to have 15 guest attend without cover charge and they would be able to skip the general admissions line.

On the night of my event February [redacted] I arrived at 11pm with 7 guest and was asked to pay upfront $543 and was introduced to my waitress. The waitress placed the 2 bottles of alcohol in a container of ice on my table with glasses and never returned. When I asked the lady who seemed to be running the floor (named Marilyn) she said "your waitress isn't serving you?, let me go talk to the manager" and no one ever came and addressed that issue. I had to ask a porter for a spoon to even scoop out the ice. Then after 12am I had friends calling me saying that they are stuck on line and can't come in but have to wait on the general line because it's after 12. I spoke to Marilyn again and now she says your guess can only skip the line and avoid paying before 12. No one ever stated that. I ended up having guest leave after waiting on line for hours and some came in and had to pay when I already paid for them.

To top it off when 1am came we were kicked out of our booth. A different waitress came over and said I'm going to need you to move. What you paid for is good for 2 hours. I asked what do we need to do to keep the table longer and she said we'd have to buy a bottle full cost at $450 but even if I did she needs us to move because she needs our table now. How embarrassing on my event my guest are kicked out of VIP that I paid for.

I called the club and spoke to Sonja who stated she is the book keeper. I expressed my concerns which she said she understood and that the manager Angie would be contacting me back. I haven't heard from them.Desired Settlement: I would like a refund in the full amount of $543. I did not receive any of the services I was promised and paid for.

Business

Response:

"On February [redacted] a customer named [redacted] came for her table reservation and was greeted at the door by Marilyn. The reservation was setup for a Buy 1 bottle full price and you get then 2nd bottle free with a $60 gratuity charge. As [redacted] arrive Marilyn discuss her package stating its a buy one get one bottle and the minimum for a Saturday is usually $800 to keep the table for the night. [redacted] was aware that the table will only be till 1am not till 4am. I showed her a list of bottle we offer at full price and she got one for $375 plus tax and gratuity so that came out to $483 and for the additional comp bottle we charged her $60 so her total was $543. When she paid for her bottles she was escorted to her table and was given the full service. Later on the night [redacted] came to Marilyn and ask if she can have the server stay at her table and pour each drink out until the 2 bottles are gone. As a venue customer service is very important to us and we do make sure our client are very happy. When [redacted] arrived she stated that she has more guest coming and she ask would they get in I stated they will but they will have to wait on the general line. If [redacted] had all her guest even if it was 30 people I would have let everyone in at the same time with no wait. But I have to be fair as a venue and make sure that other guest have been waiting and I could not skip the line for her additional guest. Overall [redacted] was aware of her package selection and the time she will have her tale for and was given exceptional customer service. I am very surprise to get a complaint from her."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b

I did not receive any bottle service, no drinks were poured. The bottles were simply put on the table. I had to ask a porter to bring the ice scooper so that we could make our own drinks. When I asked the waitress about her service she said she doesn't pour peoples drinks. I complained to Marilyn and she said she would speak to a manager but nothing happened. No one came to speak to us or anything. My guest stayed outside for hours, some left, some paid to get in even though I paid for a # of guest with the package. When I arrived I was informed that to keep the table after 1 I'd have to pay for an additional bottle but when 1 came another person told me we had to move even if we paid for another bottle. No one can be surprised about this complaint because I was complaining all night. Poor service no one even called me back to discuss my concerns.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,