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Take 2 Enterprises

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Take 2 Enterprises Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  This company broke my window and it is not something that can be repaired.  It has to be replaced!  They are looking at it to be a glass block window, with individual glass blacks, but it is a pre-fab acrylic window that only gives the appearance of glass block.  You  can not cut a part of it out to repair it.  Although the break is small, my window has to be replaced.  Yes, Rachael assured me at one point that they would replace both windows if needed to keep the uniform look.  My windows may be old, but there was nothing wrong with them until these people were negligent and broke it.  This happened last year and unfortunately my father also passed away last year.  Since he lived in [redacted], I had to travel back and forth to [redacted] several times to settle his estate.  When I did get some time, I started looking for the window myself.  I found it at [redacted] on the first try.  However, it took awhile to find someone who did install the type of window that I have.  [redacted] did find someone and I did share the information with them.  However, they are refusing to pay for the damage that they caused.  At one point Marcie asked if she could just give me a few hundred dollars and I live with the hole in my window.  That is unacceptable!  They are correct in that I did not let them cut into my window.  I did not allow them to do that because that would of left a larger mess.  Every window person that I've had to look at my window said that it can not be repaired, it has to be replaced.  I'm have no idea of what they are talking about the police stopping their guys.  I definitely know my house is not under surveillance.  I'm not sure what type of picture they are trying to paint of me.  I'm just a hard working person who takes care of my elderly mother.  We live in a very quiet neighborhood.I would just like to get this issue resolved.  The only resolution is for my house to be made whole again, and that is for my window to be replaced.  [redacted] sells the window and they did find someone who can install it.  I am really surprised that a company that "has been in business for 30 years" and is bonded, would neglect their obligation to replace something that they broke. 
Regards,

From: Champions Tree Preservation [mailto[redacted]] Sent: Wednesday, April 27, 2016 6:21 PM To: [redacted] Subject: Complaint # [redacted]   All we can tell you is that from the beginning we tried to deal with Mrs. [redacted] on a fair resolution to her claim,...

which was to repair the damaged done to her window. We sent 2 different repair companies to as the situation and they both told us that being such an old window, it would be very difficult to find an exact replacement, since Mrs. [redacted] didn't want them to just fix it, she wanted the whole window replaced from the very beginning (attached you will find a picture of the damage to the window), not only she asked for that window replaced, she wanted the other next to it replaced as well in order to match the look in both . One the Companies went twice back to her house to attempt to do the  repair, but she wasn't available in neither occasion to allow them to at least try, on the second occasion at her house, the repairmen were stopped by the police because they said that house was under surveillance for an unknown reason to us , so that company said they were not going back there. Eventually we paid the repair company for the loss time even though no work was performed, each time we paid  a $125.00 service call. Based on that, we made her a verbally offer for $300.00 to $500.00 to settle since the damage was superficial and only shattered the outside layer of the double glass panel, but she said no again. We have made offers to Mrs. [redacted] so she could handle it her own way, but in several occasions she said no,  and we are not going to go unreasonable lengths since we are dealing with very old windows and you can't find the exact match anywhere. We have been in business for over 30 years with thousands of satisfied customers and whatever complaints our company had , we always took the time to resolve it. At no time we have neglected Mrs. [redacted]'s demands. Respectfully, Erwin C[redacted]

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