Initial Business Response /* (1000, 11, 2015/06/01) */
We are sorryFor some reason our original response was not receivedThe member was cancelled and their method of payment credited in full on May 2nd, the day after we received the Revdex.com complaint! We apologize for any inconvenience
Initial
Consumer Rebuttal /* (3000, 13, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not have confirmation that my billing information has been purged from their database
I have received my refund but no other communication as to my status in their systemI made this request in my original complaint and expect it to be fulfilled
Final Business Response /* (4000, 15, 2015/06/13) */
Consumer's billing information has been removed and it is no longer accessible
Initial Business Response /* (1000, 5, 2015/08/22) */
A credit in full was issued on 7/29/to the card charged, as we are required to do by bank regulationThe card issuer will send a check to our mutual customer
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Although they have refunded my money as requested, I want to add that it took contacting them directly several times, by all means available and contacted their local police and it wasn't until a complaint was filed with Revdex.com that action was takenI never before dealt with a legitimate company who was as uncommunicative as they were
Initial Business Response /* (1000, 5, 2015/06/13) */
Customer was credited in full on June 9, subscription cancelled, and no further charges will be incurred
Initial Business Response /* (1000, 10, 2015/08/24) */
We just received the complaint on 8/12 and researched and issued a full credit today, within the 10 day period. We ask that all correspondence be through fax and not US mail to avoid delays. Thank you!
Initial Consumer Rebuttal /* (2000,...
12, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our bank account was credited $18.95 on 8-26-15. Again, if TakeYourPet.com had responded to our original attempts to resolve this issue back in early July, we would not have had to file this complaint.
I would like to thank the Revdex.com for their assistance with this matter.
Initial Business Response /* (1000, 11, 2015/06/01) */
We are sorryFor some reason our original response was not receivedThe member was cancelled and their method of payment credited in full on May 2nd, the day after we received the Revdex.com complaint! We apologize for any inconvenience
Initial
Consumer Rebuttal /* (3000, 13, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not have confirmation that my billing information has been purged from their database
I have received my refund but no other communication as to my status in their systemI made this request in my original complaint and expect it to be fulfilled
Final Business Response /* (4000, 15, 2015/06/13) */
Consumer's billing information has been removed and it is no longer accessible
Initial Business Response /* (1000, 5, 2015/08/22) */
A credit in full was issued on 7/29/to the card charged, as we are required to do by bank regulationThe card issuer will send a check to our mutual customer
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer
indicated he/she ACCEPTED the response from the business.)
Although they have refunded my money as requested, I want to add that it took contacting them directly several times, by all means available and contacted their local police and it wasn't until a complaint was filed with Revdex.com that action was takenI never before dealt with a legitimate company who was as uncommunicative as they were
Initial Business Response /* (1000, 5, 2015/06/13) */
Customer was credited in full on June 9, subscription cancelled, and no further charges will be incurred
Initial Business Response /* (1000, 10, 2015/08/24) */
We just received the complaint on 8/12 and researched and issued a full credit today, within the 10 day period. We ask that all correspondence be through fax and not US mail to avoid delays. Thank you!
Initial Consumer Rebuttal /* (2000,...
12, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our bank account was credited $18.95 on 8-26-15. Again, if TakeYourPet.com had responded to our original attempts to resolve this issue back in early July, we would not have had to file this complaint.
I would like to thank the Revdex.com for their assistance with this matter.