This letter shall serve as a response to the aforementioned complaint on behalf of my client, Sewell Alignment, Inc.As a matter of housekeeping, the information contained in your database for my client is inaccurateThe Owner of the Business is Marcus [redacted] Your site lists a John Bohall as PrincipalThisperson is not familiar to my client and has never been involved with the businessMarcus was preceded in ownership by his father, Gary [redacted] The company is known as Sewell Auto CareThe SewellAlignment name has been retired.A [redacted] filed a complaint regarding some work my client did on her vehicle recentlyI have attached a copy of said complaint to this correspondenceThe information she provided is erroneous in a number of respectsI will provide the correct sequence of events below[redacted] made contact with my client on Monday, March 7, She informed him that her carwas at the local [redacted] auto care departmentThe technicians there had inspected her vehicle and informed her that there was excessive play in the front end of her vehicle which required repairs that theydid not doMy client informed her that they did that type of service and requested she bring the vehicle to his shop for inspection, which she did.Upon inspection of [redacted] 's vehicle, it was discovered that the ball joints, inner and outer tie rods and sway bar links on the front end were bad and needed replacementMy client instructed [redacted] that the vehicle was not safe to operate in its present condition [redacted] informed my client that there had been no maintenance or repair work done on the vehicle during the five years that she had owned it.My client quoted $to perform the needed repairs, which [redacted] agreed toShe informedmy client that she needed the vehicle by Thursday morning, March 1OthShe was informed that theywere quite busy, but that they would attempt to accommodate her requestMy client ultimately worked hours past closing on March 9th, to ensure that [redacted] had the vehicle at the requested time.During the last two hours of the repair work, [redacted] and a gentleman she described as herroommate were present and observed all of the parts going on to the left side of her vehicleThis isinteresting in the light of her comments in her complaint questioning whether new parts were even installed.At the completion of the work, [redacted] signed the repair ticket and paidAt that time, she was advised that the new parts installed included grease fittings and should be lubricated at each oil changeShe was also informed that due to the bad parts and her car being out of alignment, that her front tires had worn improperly and would need to be replaced before the vehicle would drive as smoothly as it should [redacted] enquired as to why she was being asked to sign the repair ticket and it was explained that this was simply to acknowledge that the repairs had been completed and that she had picked up the vehicle [redacted] 's roommate paid for the repairs.Prior to returning the vehicle to Ms Kriete, my client test drove the vehicle on their usual testroute and it operated suitably, considering the improperly worn tiresThe vehicle was certainly safe to operate, but the tires did cause some minor vibration while driving[redacted] returned the next day and indicated that she had noticed some vibration while driving, but that it was much reduced since the front end work had been completedMy client reminded her of the tire issueThe gentleman who [redacted] had previously introduced as her roommate indicated that it sounded like rear brake noise to him and that he would pay for any additional repairs that were needed [redacted] then left the vehicle with my client for further diagnosis and repair.My client diagnosed the rear end issues with the vehicle and it was determined that the noise was being caused by a bad rear sway bar link and worn brake shoes, drums and wheel cylindersThe noise was substantially less loud than the front end noise prior to those repairs which probably accounts for it not being noticed previously.When my client contacted [redacted] to inform her of the needed repairs she immediately became hostile and informed my client that the $should have covered anything needed and that she expected the car to be "perfect from bumper to bumper"She threatened my client with a lawsuit and made numerous inflammatory statementsAt that time, she was informed that they did not wish to perform the additional repairs and that her vehicle was available for pickupThis occurred on Thursday, March 1Oth [redacted] did not show up to retrieve her vehicle until the following day, March 11th around 8:pmAlthough it was substantially past business hours, [redacted] beat on the door of the business until my client answeredHe lives next door to the businessShe enquired as to whether they had made the brake repairsShe was told that they had not, because her threats of lawsuit and allegations of my client trying to kill her caused them to no longer wish to perform service work for her[redacted] subsequently filed the attached complaint with your office as well as contacting the local police and making slanderous comments about my client and his business to numerous third parties.My client is justifiably proud of his reputation and has been serving customers at his location for over twenty years.Hopefully, this correspondence will serve as adequate response to [redacted] 's complaintIf you have additional questions or concerns, please do not hesitate to contact meBrett [redacted] LAW OFFICEBMH/bm
This letter shall serve as a response to the aforementioned complaint on behalf of my client, Sewell Alignment, Inc.As a matter of housekeeping, the information contained in your database for my client is inaccurateThe Owner of the Business is Marcus [redacted] Your site lists a John Bohall as PrincipalThisperson is not familiar to my client and has never been involved with the businessMarcus was preceded in ownership by his father, Gary [redacted] The company is known as Sewell Auto CareThe SewellAlignment name has been retired.A [redacted] filed a complaint regarding some work my client did on her vehicle recentlyI have attached a copy of said complaint to this correspondenceThe information she provided is erroneous in a number of respectsI will provide the correct sequence of events below[redacted] made contact with my client on Monday, March 7, She informed him that her carwas at the local [redacted] auto care departmentThe technicians there had inspected her vehicle and informed her that there was excessive play in the front end of her vehicle which required repairs that theydid not doMy client informed her that they did that type of service and requested she bring the vehicle to his shop for inspection, which she did.Upon inspection of [redacted] 's vehicle, it was discovered that the ball joints, inner and outer tie rods and sway bar links on the front end were bad and needed replacementMy client instructed [redacted] that the vehicle was not safe to operate in its present condition [redacted] informed my client that there had been no maintenance or repair work done on the vehicle during the five years that she had owned it.My client quoted $to perform the needed repairs, which [redacted] agreed toShe informedmy client that she needed the vehicle by Thursday morning, March 1OthShe was informed that theywere quite busy, but that they would attempt to accommodate her requestMy client ultimately worked hours past closing on March 9th, to ensure that [redacted] had the vehicle at the requested time.During the last two hours of the repair work, [redacted] and a gentleman she described as herroommate were present and observed all of the parts going on to the left side of her vehicleThis isinteresting in the light of her comments in her complaint questioning whether new parts were even installed.At the completion of the work, [redacted] signed the repair ticket and paidAt that time, she was advised that the new parts installed included grease fittings and should be lubricated at each oil changeShe was also informed that due to the bad parts and her car being out of alignment, that her front tires had worn improperly and would need to be replaced before the vehicle would drive as smoothly as it should [redacted] enquired as to why she was being asked to sign the repair ticket and it was explained that this was simply to acknowledge that the repairs had been completed and that she had picked up the vehicle [redacted] 's roommate paid for the repairs.Prior to returning the vehicle to Ms Kriete, my client test drove the vehicle on their usual testroute and it operated suitably, considering the improperly worn tiresThe vehicle was certainly safe to operate, but the tires did cause some minor vibration while driving[redacted] returned the next day and indicated that she had noticed some vibration while driving, but that it was much reduced since the front end work had been completedMy client reminded her of the tire issueThe gentleman who [redacted] had previously introduced as her roommate indicated that it sounded like rear brake noise to him and that he would pay for any additional repairs that were needed [redacted] then left the vehicle with my client for further diagnosis and repair.My client diagnosed the rear end issues with the vehicle and it was determined that the noise was being caused by a bad rear sway bar link and worn brake shoes, drums and wheel cylindersThe noise was substantially less loud than the front end noise prior to those repairs which probably accounts for it not being noticed previously.When my client contacted [redacted] to inform her of the needed repairs she immediately became hostile and informed my client that the $should have covered anything needed and that she expected the car to be "perfect from bumper to bumper"She threatened my client with a lawsuit and made numerous inflammatory statementsAt that time, she was informed that they did not wish to perform the additional repairs and that her vehicle was available for pickupThis occurred on Thursday, March 1Oth [redacted] did not show up to retrieve her vehicle until the following day, March 11th around 8:pmAlthough it was substantially past business hours, [redacted] beat on the door of the business until my client answeredHe lives next door to the businessShe enquired as to whether they had made the brake repairsShe was told that they had not, because her threats of lawsuit and allegations of my client trying to kill her caused them to no longer wish to perform service work for her[redacted] subsequently filed the attached complaint with your office as well as contacting the local police and making slanderous comments about my client and his business to numerous third parties.My client is justifiably proud of his reputation and has been serving customers at his location for over twenty years.Hopefully, this correspondence will serve as adequate response to [redacted] 's complaintIf you have additional questions or concerns, please do not hesitate to contact meBrett [redacted] LAW OFFICEBMH/bm