Taking Root

Thanks [redacted] Are you sure its still active?  I send the customer an email on 12/24/2015 when it was delivered and heard nothing back from them.  
[redacted]It was NOT shipped with 3 day shipping.  It was...

"free shipping" from us so we shipped it first class.  He never heard a response back so this may be a dead case.  Thanks!

This is a copy of the email we sent on 12/6/2017.  [redacted],I’ve attached a photo below displaying that we did ship your order on 12/2/17. The small, circular clock underneath “Delivery” represents that it has yet to be delivered - yes, this we agree with you on. The reason you did not...

receive a reply yet is because orders occassionly turn up 1-2 days later, thanks to some issue with USPS themselves. We have no control over delivery once it leaves our hands. If you take a look at the photo, you’ll notice that in the “Tracking” section there is NO tracking number. The reason for this is that your order had the weight of a letter, therefore it was insensible to pay the exorbitant fees for USPS tracking. We are unsure where you received your tracking number, but we assure you that we are not being “ss” and sending folks random compilations of numbers and letters. We are a very small company and humans as well but whatever your source, I can assure you that this does NOT happen regularly as your email stated, especially over keychains. If you don’t receive your order within a reasonable amount of time, we would be more than happy to send you another. Please bear in mind that it has been 3 (now 4) days, and we have seen this happen many times before with USPS where orders appear later than expected - especially at peak holiday season. We apologize that this inconvenienced you. Please let us know if you have any other questions.  Furthermore,I’ve attached a screenshot of the address you provided. Perhaps you can confirm that this is the correct address as well.