Takoba Restaurant

Complaint: [redacted] This letter again contains errorsThe contention made here now is that my companion, rather than myself, made several statements, which she did not makeMy friend will testify to the correct version of events when we address this in courtAdditionally, the manner my conversation with [redacted] is portrayed by Takoba in both responses seems suggestive of ill intent on my part [redacted] called me in order to inform me that although everyone attested to the fact that water damage did take place, and the statement from Apple agreed that the issue with my computer was water damage, Takoba would not take responsibility because I did not make a statement in the restaurant at the timeHe said, in no uncertain terms, that if I had made a statement then (even though he argued the busboy did not believe he was at fault), Takoba would take responsibilityI found this very unfair and asked if he believed that more water spilled on my computer between pm, when I returned home, and am, when I first spoke with an attorney to find out what course of action I should take (I did not know at the time of the accident that restaurants would cover this type of accident, and therefore simply felt helpless and flustered, unsure of what kind of statement I could make)I did not request insurance information from Peter; in fact, [redacted] himself mentioned the fact that the insurance would not cover the damage, and I asked to know whyHe quickly wished to terminate our discussion and told me that there were cameras in the restaurant, as though to intimidate meI said that I believed reviewing the footage would prove my version of eventsHe then told me that I should file a legal complaint if I was unhappy with his decision regarding this matterI agreed that he was leaving me no choice but to do soHis tone was dismissive and rather unpleasant; I only mention this, again, to clarify the tone of the conversation, which appears to me misrepresented in Takoba's statementsThis accident took place in TakobaThe bus boy spilled water on my laptopMy laptop, following this accident, no longer workedThis is not a complicated matterI am currently abroad but upon my return, I will address this matter in courtI am disturbed by the misinformation and the changing version of events from TakobaIt demonstrates not just a dismissal of customers but also an inability to accept responsibility for accidents that take place in their restaurantI sincerely hope that their approach to customers changes in the future Regards, [redacted]

Customer Experience Response Re: Repair Issues Complaint
letter-spacing: -0.3pt;">To whom it may concern, On December 17, the customer and her guest dined at Takoba RestaurantOnce their food order was ready our employee walked over and set down the plates of foodAs he had finished setting down plates of food on the table, the customer was witnessed moving a plate of food that hit a chip basket already on the table, which in turn knocked over a glass of water which fell onto the dining tableThe customer was given help to dry the table immediately by the employee who delivered the foodUpon learning about the situation the manager on duty came over to help dry the table and asked if they or any of their belongings were wetThe customer failed to reply to the manager, however her guest replied, "Its okNo one is to blame here." With a lack of a response and only the guest's confirmation that everything was "ok" the Manager on Duty then helped accommodate the guests and provided assistance to dry the tableAfter their meal ended the guest apologized for the water spill as they were leaving the establishmentThe customer did not mention any suspicion of damage to the laptop, nor did she mention intent to have the laptop inspected for damages at a repair shopThe following day, December 18th, the same customer returned and presented a quote for repairs on the computer to the Manager on Duty that dayOn December 19th, the customer returned once more to speak with the general manager this time, *** *** communicated to the customer that he was aware water had spilled on the day she dined at Takoba, however that day the manager on duty had also confirmed that everything was "ok" and no damage was doneAdditionally, he was aware that our employee had witnessed her move the plate which eventually spilled the water on the tableHe expressed that since the computer left being in good condition, he was not aware of any other factors that could have affected any damage on the computerThe customer insisted that we have insurance and therefore the insurance could cover the cost of the repairsAfter the customer mentioned using the court system to settle the dispute *** explained that if the matter would be resolved in a legal court he wished to terminate any further discussion in person and allow the matter to be resolved through lawyers as requested

Customer Experience ResponseRe: Repair Issues ComplaintID: ***To whom it may concern,Takoba management understands the consumer may be distressed over the situation, however, as a company we can only give our timeline of events and the facts as stated by the staff on duty and witnesses of the eventWe wish only to present our facts in this complaint response letter without malignant intentions.At the moment water spilled on the table, the busser started helping clean the spill at which point the manager on duty personally came over and started helping as wellThis statement can be supported by the witnesses from both parties, the waitress and patron’s friend, who witnessed the manager visit the tableOn his arrival he also asked both patrons if they or any of their belongings were wetUpon response from only the patron’s friend, the manager left the table with an understanding that nothing was damaged on any levelUpon the patron’s exit, the manager and patrons interacted once moreIt was the patron’s friend, not the patron, who apologized for the spill before leaving the premisesThis interaction was witnessed by the same waitress who served their table.*** spoke with the patron on the 19th via telephone, not in personHe informed her that the busboy reported the spill was not his fault, and additionally that the manager that day had checked on her to see if everything was fine and no damage was doneAt a point in the conversation the patron began to ask *** for Takoba’s insurance information, contesting that our insurance would pay the damageAt this point the patron mentioned filing a suit, which she was informed that she could file if she felt the need to.We cannot provide any statement other than the facts we have from the staff and witnessesTakoba can only confirm that the patron did not report any damages while at the restaurant from the spill, even after being asked by a manager, or after their final encounter upon leavingIf the patron moves forward with a suit we will respond to the matter in court.Best,Takoba Management

Customer Experience Response Re: Repair Issues Complaint To whom it may concern, On December 17, the customer and her guest dined at Takoba RestaurantOnce their food order was ready our employee walked over and set down the plates of foodAs he had finished setting down plates of food
on the table, the customer was witnessed moving a plate of food that hit a chip basket already on the table, which in turn knocked over a glass of water which fell onto the dining tableThe customer was given help to dry the table immediately by the employee who delivered the foodUpon learning about the situation the manager on duty came over to help dry the table and asked if they or any of their belongings were wetThe customer failed to reply to the manager, however her guest replied, "Its okNo one is to blame here." With a lack of a response and only the guest's confirmation that everything was "ok" the Manager on Duty then helped accommodate the guests and provided assistance to dry the tableAfter their meal ended the guest apologized for the water spill as they were leaving the establishmentThe customer did not mention any suspicion of damage to the laptop, nor did she mention intent to have the laptop inspected for damages at a repair shopThe following day, December 18th, the same customer returned and presented a quote for repairs on the computer to the Manager on Duty that dayOn December 19th, the customer returned once more to speak with the general manager this time, *** *** communicated to the customer that he was aware water had spilled on the day she dined at Takoba, however that day the manager on duty had also confirmed that everything was "ok" and no damage was doneAdditionally, he was aware that our employee had witnessed her move the plate which eventually spilled the water on the tableHe expressed that since the computer left being in good condition, he was not aware of any other factors that could have affected any damage on the computerThe customer insisted that we have insurance and therefore the insurance could cover the cost of the repairsAfter the customer mentioned using the court system to settle the dispute *** explained that if the matter would be resolved in a legal court he wished to terminate any further discussion in person and allow the matter to be resolved through lawyers as requested

Complaint: ***This response is riddled with significant errorsAs I stated in my original complaint, when the water spilled on my computer, the busboy was setting food on the tableAt first, the computer was semi-functional and I did not wish to ruin my evening with my companion, so I turned off the computerOur waitress -- not the manager, no manager ever appeared to our table -- returned to ask what happenedI was visibly distressed but, again, hoping for the best, I said that it was fine (I don't remember my exact wording, as I was flustered) and asked for napkins, which she broughtThough at no point in the evening did the computer take me to my home screen, as my friend *** *** will corroborate, I hoped that the situation would improveNo one ever again asked us about the computer and I never apologized about spilling waterThis is a fabrication, invented to impugn my integrity.
After returning home, I found that the situation was worse than I thought and that the computer did not function at allThe next afternoon, on the 18th, I went to the Apple Store in order to assess the damageThe technicians verified that as a result of the water damage sustained by the computer, it would not to turn onThat evening, I visited the restaurant to explain the situation and left the estimate provided by the Apple Store with the manager.
The other major mistake in the response is that I visited the restaurant again on the 19th and spoke with ***This is categorically incorrect, as *** was on vacation at the time (or so I was told by the manager I had spoken with at Takoba on the 18th)He called my phone and told me that the busboy blamed either myself or my companion for the water spillHe conceded that if I had made a statement the evening of the 17th at the restaurant, that they would be liable but that because I had left the establishment, the restaurant would not take responsibilityHe then stated that there were cameras and I welcomed the opportunity to look at the video footage to establish my version of eventsHe denied me this right and informed me to file a suit if I did not agree with his contention that Takoba was not at fault
After speaking with an attorney, I am confident I have a strong suitI look forward to resolving this in court, though I hoped to resolve this without litigation. Regards,*** ***

Complaint: ***This letter again contains errorsThe contention made here now is that my companion, rather than myself, made several statements, which she did not makeMy friend will testify to the correct version of events when we address this in courtAdditionally, the manner my conversation with *** is portrayed by Takoba in both responses seems suggestive of ill intent on my part*** called me in order to inform me that although everyone attested to the fact that water damage did take place, and the statement from Apple agreed that the issue with my computer was water damage, Takoba would not take responsibility because I did not make a statement in the restaurant at the timeHe said, in no uncertain terms, that if I had made a statement then (even though he argued the busboy did not believe he was at fault), Takoba would take responsibilityI found this very unfair and asked if he believed that more water spilled on my computer between pm, when I returned home, and am, when I first spoke with an attorney to find out what course of action I should take (I did not know at the time of the accident that restaurants would cover this type of accident, and therefore simply felt helpless and flustered, unsure of what kind of statement I could make)I did not request insurance information from Peter; in fact, *** himself mentioned the fact that the insurance would not cover the damage, and I asked to know whyHe quickly wished to terminate our discussion and told me that there were cameras in the restaurant, as though to intimidate meI said that I believed reviewing the footage would prove my version of eventsHe then told me that I should file a legal complaint if I was unhappy with his decision regarding this matterI agreed that he was leaving me no choice but to do soHis tone was dismissive and rather unpleasant; I only mention this, again, to clarify the tone of the conversation, which appears to me misrepresented in Takoba's statements.
This accident took place in TakobaThe bus boy spilled water on my laptopMy laptop, following this accident, no longer workedThis is not a complicated matterI am currently abroad but upon my return, I will address this matter in court.
I am disturbed by the misinformation and the changing version of events from TakobaIt demonstrates not just a dismissal of customers but also an inability to accept responsibility for accidents that take place in their restaurantI sincerely hope that their approach to customers changes in the future.
Regards,
*** ***

Complaint: [redacted]This response is riddled with significant errors. As I stated in my original complaint, when the water spilled on my computer, the busboy was setting food on the table. At first, the computer was semi-functional and I did not wish to ruin my evening with my companion, so I turned off the computer. Our waitress -- not the manager, no manager ever appeared to our table -- returned to ask what happened. I was visibly distressed but, again, hoping for the best, I said that it was fine (I don't remember my exact wording, as I was flustered) and asked for napkins, which she brought. Though at no point in the evening did the computer take me to my home screen, as my friend [redacted] will corroborate, I hoped that the situation would improve. No one ever again asked us about the computer and I never apologized about spilling water. This is a fabrication, invented to impugn my integrity. After returning home, I found that the situation was worse than I thought and that the computer did not function at all. The next afternoon, on the 18th, I went to the Apple Store in order to assess the damage. The technicians verified that as a result of the water damage sustained by the computer, it would not to turn on. That evening, I visited the restaurant to explain the situation and left the estimate provided by the Apple Store with the manager. The other major mistake in the response is that I visited the restaurant again on the 19th and spoke with [redacted]. This is categorically incorrect, as [redacted] was on vacation at the time (or so I was told by the manager I had spoken with at Takoba on the 18th). He called my phone and told me that the busboy blamed either myself or my companion for the water spill. He conceded that if I had made a statement the evening of the 17th at the restaurant, that they would be liable but that because I had left the establishment, the restaurant would not take responsibility. He then stated that there were cameras and I welcomed the opportunity to look at the video footage to establish my version of events. He denied me this right and informed me to file a suit if I did not agree with his contention that Takoba was not at fault. After speaking with an attorney, I am confident I have a strong suit. I look forward to resolving this in court, though I hoped to resolve this without litigation. Regards,[redacted]

Complaint: [redacted]
This letter again contains errors. The contention made here now is that my companion, rather than myself, made several statements, which she did not make. My friend will testify to the correct version of events when we address this in court. Additionally, the manner my conversation with [redacted] is portrayed by Takoba in both responses  seems suggestive  of ill intent on my part. [redacted] called me in order to inform me that although everyone attested to the fact that water damage did take place, and the statement from Apple agreed that the issue with my computer was water damage, Takoba would not take responsibility because I did not make a statement in the restaurant at the time. He said, in no uncertain terms, that if I had made a statement then (even though he argued the busboy did not believe he was at fault), Takoba would take responsibility. I found this very unfair and asked if he believed that more water spilled on my computer between 10 pm, when I returned home, and 11 am, when I first spoke with an attorney to find out what course of action I should take (I did not know at the time of the accident that restaurants would cover this type of accident, and therefore simply felt helpless and flustered, unsure of what kind of statement I could make). I did not request insurance information from Peter; in fact, [redacted] himself mentioned the fact that the insurance would not cover the damage, and I asked to know why. He quickly wished to terminate our discussion and told me that there were cameras in the restaurant, as though to intimidate me. I said that I believed reviewing the footage would prove my version of events. He then told me that I should file a legal complaint if I was unhappy with his decision regarding this matter. I agreed that he was leaving me no choice but to do so. His tone was dismissive and rather unpleasant; I only mention this, again, to clarify the tone of the conversation, which appears to me misrepresented in Takoba's statements. This accident took place in Takoba. The bus boy spilled water on my laptop. My laptop, following this accident, no longer worked. This is not a complicated matter. I am currently abroad but upon my return, I will address this matter in court. I am disturbed by the misinformation and the changing version of events from Takoba. It demonstrates not just a dismissal of customers but also an inability to accept responsibility for accidents that take place in their restaurant. I sincerely hope that their approach to customers changes in the future. 
Regards,
[redacted]