I was promised a rate for a package from Mediacom for a year contractIt was to go up $at the end of year The rate went up $after mont We moved to a different area and I was sold a Mediacom package by [redacted] It was to be $plus taxes for two years with it going up $after yearIt was to include a sports package that allowed me to view ESPNU which she told me was an extra $5/monthSince I have been lied to before I asked her to send me an email with the information which I have a hard copy ofAfter months my rate went up by $I called Mediacom to complain and after not even getting the first person to listen to me I asked to speak to a supervisorUnfortunately I was so frustrated by then that I did not get his nameHe claims that the sports package was free the first months and I was not being charged for itHe agreed to give me another months "for free" but I would be charged for it after thatI explained that was not the deal and I
On April 3rd, I lost all services to my home that I purchase from Mediacom (cable tv and internet)They refused to fix the problem until April 4th Sometime on Monday, April 3rd, I lost all services I purchase from MediacomWhen I got home from work and tried to get online around 4:pm, my internet was not workingI check the TV and my cable was also outI had NO serviceI called Mediacom and talked with a customer service rep around pmShe had me go through a whole bunch of un-necessary steps like turn off power, unplug units, disconnect everything, etcto see if anything would help bring service backThis was TOTALLY uncalled for as both systems where out and problem had to be outside my homeI asked for service to be restored within hoursShe said NO, that wasn't going to happenProblem wasn't going to be fixed until the next day on TuesdayThere was no outage reported so they were not going to fix it until tomorrowI called again at 7:pm to see if an outage w
Customer service is unreachable and so difficult to get a number to talk to local peopleMediacom had a disruption of service over Jan weekend
Four days of interrupted service over the Jan weekendI tried to find a local number none, I tried chat online and the numbers and was told they both had long waits to call laterI finally sent an email and it got answered a day laterContinued to have problems and called tech support and they kept avoiding my questions and just tried to sell me a different pkgWhen I asked for tech support, he said I am tech supportI was unable to resolve issue and they could not give me a local numberPerson on line was hard to understand and was only in selling modeMediacom internet is my only choice and it is lousyI think something should be done to provide local helpSome competition would also help
In the forty days of total service the cable service has not been working for five days and they will not send anyone out until July 7th 28.5% down
All I wanted was reliable internet service
I'm being billed for a modem I don't have
I have been a mediacom customer for years When I first subscribed I was provided with a modem from them for $a month After a few months of service I decided to purchase my own modem I notified Mediacom of my purchase and they sent a person to my home to pick up their modem Ever since that day they have continued to charge me monthly for modem rental I have tried different times to change this situation They say I have their modem and provide a serial number for it They tell me to return the modem and they will stop billing for it I can't return it because I don't have it I offered to send one of my old modems to them, but they will only accept the one that they have on file After having paid $for a modem rental the last years, if I cancel service they will charge up to $if I don;t return their modem I would like to get this issue sensibly taken care of
Last bill
My account number was XXXXXXXXXXXXXXXX
My address was
*** *** Drive
***
*** IA XXXXX
I was a customer between 7/and 6/I was using my own modem the whole time
I have been calling Mediacom multiple times and each time I was given a different story
On 6/17/I called XXX-XXX-XXXX to terminate the internet service on 6/I was reminded that I have been using my own modem but Mediacom has been charging me for that for a yearI was told the billing department will take care of that
In July I still received a monthly bill for the service between mid-July and mid-AugustI called the above number and was transferred to general customer serviceI was told I can disregard the bill I just receivedI will receive credit for the modem charges
Today I received another billI was credited dollars per month for only months
I was promised a rate for a package from Mediacom for a year contractIt was to go up $at the end of year The rate went up $after mont
We moved to a different area and I was sold a Mediacom package by *** *** It was to be $plus taxes for two years with it going up $after yearIt was to include a sports package that allowed me to view ESPNU which she told me was an extra $5/monthSince I have been lied to before I asked her to send me an email with the information which I have a hard copy ofAfter months my rate went up by $I called Mediacom to complain and after not even getting the first person to listen to me I asked to speak to a supervisorUnfortunately I was so frustrated by then that I did not get his nameHe claims that the sports package was free the first months and I was not being charged for itHe agreed to give me another months "for free" but I would be charged for it after thatI explained that was not the deal and I
I feel that I should not be required to pay for the sports channels in which Mediacom constantly adds more sport channels to the basic cable line up
I have tried several times to tell Mediacom that I do not watch sports so I should not have to pay for the channels that I do not use.The individuals at the Dubuque branch tells me that I have to take these channels such as ESPN, ESPN 2,NBC Sports, Comcast Sports Net, Big Ten Network,BTN Overflow 1, BTN Overflow 2, C SPANN, EVINE LiveThese are a few of the useless channels that I have been forced to pay for over the last several yearsI should only have to pay for the channels that I want and useAs a Mediacom customer I feel that I am being forced to pay for channels that I don't want
Billing issue
I have been a customer with Mediacom for a few years now and I have been over charge every month by $It is for a modem that I do not haveI purchased my own modem and router to save this $per month charge when it was setupI have called Mediacom almost times to resolve this issue and every time they have been told they would remove the charge, would send a technician out to verify the modem, and was told that they would credit my accountThe charge was never removed, it was not credited, and a technition never came on the day it was scheduled to "verify the hardware"It is only dollars a month and only $overall but I don't think I should have to continue to pay for a survice that is not being provided for meAlso I am upset with the lack of customer servicephone calls lasting an average of minutes to get a simple billing error fixed and still not having it resolvedMy account number is XXXX XX XXX XXXXXXXI also do not know the last date I c
Called multiple times and unable to get call back to set up service for low income internet serviceKeep getting the run around
I applied online at http://mediacomc2c.com/apply.aspx for internet service 7/19/I called XXX-XXX- to follow up on application and was told someone would call me within 24-hours 7/at 11:43am after he took all my contact information as well as school child will be attendingI called again 07/22/XXXX X:XX pm again the gentle took all my information and stated that no one had sent email thru to representative that handles the low income applications but he will personally walk over the his desk and I should be getting return call in 2-hours, if not I needed to call backI again called back 7/XXXX:XXpm received same reply And finally 7/27/XXXX X:XXpm in which I then asked for a suprvisor, she stated the person who handles these application was out of the office and she would have him call me tomorrow (7/28/2016)I asked is there an alternate
Fradulent Charge on collections due to return of equipment
I have items on my record from mediacom for the same account in amountsfor the service balance and the other for the service balance plus equipment fees
I have a tracking number and as such proof it was returnedThey have as of yet failed to remove this record from collections
I had given them month from this time and notified them that I would seek a laywer but at present am choosing this route first
I have and credit scoreI am concerned that if Mediacom continues to report my bill delinquent, it will affect my excellent credit score
Mediacom is erroneously billing me lateI am not late on my paymentsThey have authorization to take money out of my account every monthBut I am receiving double and triple billsI just received one yesterday for $I have contacted mediacom in attempt to resolve thisI have been told that it has been taken care of and that I don't need to worry about it anymoreIf this is the case, why am I still getting bills?
Mediacom's refusal to Return Item Delivered to them and not belonging to them
Mediacom's refusal to Return Item Delivered to them and not belonging to them
On February 19, 2016, a Samsung Tablet was mistakenly sent to Mediacom at their XXXXX Meredith Drive, Urbandale IA XXXXX-XXXX address, via UPS with tracking number 1Z3F8AXXXXXXXXXXXXThe tablet was delivered and signed for by a Mediacom employee named ***Since this tablet was not supposed to be delivered to Mediacom, UPS went back to Mediacom on four different occasions to retrieve this Samsung tablet and return back to sender, but Mediacom will not release this table back to UPS for some unknown reasonKeeping an item that does not belong to you or refusing to return it is simply theftI have no doubt that a reputable organization like Mediacom will not want to be associated with such an action akin to theft
For resolution, the above cited tracking number has every return information for this tablet and a re
Unreliable internet service, refusal to let me out of my contract without being charged a termination fee despite not receiving contracted services
Our internet service with Mediacom has been intermittent for monthsWe were without internet for two weeks last month while waiting for a tech and are without internet again for a week this month while waiting for a tech
Because of having to call no less than ten times in the last two months, we would like to end our service with Mediacom for a more reliable provider
Mediacom tells us we will have to pay a $termination fee, even though we are not getting the service we have paid for
We have been customers for years and believe it is incredibly unethical to charge a termination fee when we obviously are not getting the service we pay for
The name on the account is *** ***The address is XXXX Xrd *** *** Iowa XXXXX
The account number is: XXXXXXXXXXXXXXXX
No advance notice of need for renewalThen Contract renewal is delayed and not effective until the offering company VP signs causing additional fees
Mediacom internet and phone bundle customer for two years Last year the business was moved requiring a new contract not a renewal
On 8/10/I received a bill with additional charges I contacted customer service at XXX XXX XXXX I was told the billing is a month in advance and the contract actually expired on that day (8/10?2016) After verifying the price was the same I agreed to renew the contract The sales agent said she would send me a contract for electronic signature
I did not receive the contract and called Mediacom again at 6:08pm on 8/11/to verify it was sent to the email Customer service agent checked the file and said the agent had dropped the ball and there was not even a note that the contract was to be sent He was apologetic but said I would need to contact the business sales department the following d
There has been an ongoing issue coming up on weeks now with the internet for the entire town of *** IAThe local techs have admitted to the issue of bad CMTS protocol code being loaded into the header box at the edge of townThis is something the national call center is either unaware of, or denyingThey are sending techs to peoples houses to fix a problem they cant fixThe problem lies in mediacoms own hardware failing to communicate properly with individual modemsThis box serves potentially thousands of modemsAgain the call center wont admit it yet techs have told multiple people in town while on service callsThey say when you call in you show full signal strength and there is no issue, yet signal strength does not equate to bandwidth alwaysThe hardware is not communicating properly and again the issue lies within mediacoms header box, not anyones personal hardwareA tech from Des Moines personally called me today to say the issue was resolved, with fixes they a
On April 3rd, I lost all services to my home that I purchase from Mediacom (cable tv and internet)They refused to fix the problem until April 4th
Sometime on Monday, April 3rd, I lost all services I purchase from MediacomWhen I got home from work and tried to get online around 4:pm, my internet was not workingI check the TV and my cable was also outI had NO serviceI called Mediacom and talked with a customer service rep around pmShe had me go through a whole bunch of un-necessary steps like turn off power, unplug units, disconnect everything, etcto see if anything would help bring service backThis was TOTALLY uncalled for as both systems where out and problem had to be outside my homeI asked for service to be restored within hoursShe said NO, that wasn't going to happenProblem wasn't going to be fixed until the next day on TuesdayThere was no outage reported so they were not going to fix it until tomorrowI called again at 7:pm to see if an outage w
Mediacomm refuses to let me change my services to just internetfor $the advertised standard service rateThey insist that I must pay
Mediacomm refuses to let me change my services to just internetfor $the advertised standard service rateThey insist that I must pay I have talked to multiple customers in Dubuque who have this same rate I feel that because of the area of Dubuque I live in, they are the only provider, they feel they can charge extra I don't feel this a fair business practiceBelow is a copy of the terms and conditions on the website I am not asking for the new customer rate just the current standard rate
Monthly price is good for one year and thereafter increases by $each year until the third year, when service will begin to be billed at its standard rate (currently $54.99)Price does not include standard installation fee ($99.99; more if special work needed); a one-time $activation fee; or other one-time fees th
I was promised a rate for a package from Mediacom for a year contractIt was to go up $at the end of year The rate went up $after mont We moved to a different area and I was sold a Mediacom package by [redacted] It was to be $plus taxes for two years with it going up $after yearIt was to include a sports package that allowed me to view ESPNU which she told me was an extra $5/monthSince I have been lied to before I asked her to send me an email with the information which I have a hard copy ofAfter months my rate went up by $I called Mediacom to complain and after not even getting the first person to listen to me I asked to speak to a supervisorUnfortunately I was so frustrated by then that I did not get his nameHe claims that the sports package was free the first months and I was not being charged for itHe agreed to give me another months "for free" but I would be charged for it after thatI explained that was not the deal and I
On April 3rd, I lost all services to my home that I purchase from Mediacom (cable tv and internet)They refused to fix the problem until April 4th Sometime on Monday, April 3rd, I lost all services I purchase from MediacomWhen I got home from work and tried to get online around 4:pm, my internet was not workingI check the TV and my cable was also outI had NO serviceI called Mediacom and talked with a customer service rep around pmShe had me go through a whole bunch of un-necessary steps like turn off power, unplug units, disconnect everything, etcto see if anything would help bring service backThis was TOTALLY uncalled for as both systems where out and problem had to be outside my homeI asked for service to be restored within hoursShe said NO, that wasn't going to happenProblem wasn't going to be fixed until the next day on TuesdayThere was no outage reported so they were not going to fix it until tomorrowI called again at 7:pm to see if an outage w
Customer service is unreachable and so difficult to get a number to talk to local peopleMediacom had a disruption of service over Jan weekend
Four days of interrupted service over the Jan weekendI tried to find a local number none, I tried chat online and the numbers and was told they both had long waits to call laterI finally sent an email and it got answered a day laterContinued to have problems and called tech support and they kept avoiding my questions and just tried to sell me a different pkgWhen I asked for tech support, he said I am tech supportI was unable to resolve issue and they could not give me a local numberPerson on line was hard to understand and was only in selling modeMediacom internet is my only choice and it is lousyI think something should be done to provide local helpSome competition would also help
In the forty days of total service the cable service has not been working for five days and they will not send anyone out until July 7th 28.5% down
All I wanted was reliable internet service
I'm being billed for a modem I don't have
I have been a mediacom customer for years When I first subscribed I was provided with a modem from them for $a month After a few months of service I decided to purchase my own modem I notified Mediacom of my purchase and they sent a person to my home to pick up their modem Ever since that day they have continued to charge me monthly for modem rental I have tried different times to change this situation They say I have their modem and provide a serial number for it They tell me to return the modem and they will stop billing for it I can't return it because I don't have it I offered to send one of my old modems to them, but they will only accept the one that they have on file After having paid $for a modem rental the last years, if I cancel service they will charge up to $if I don;t return their modem I would like to get this issue sensibly taken care of
Last bill
My account number was XXXXXXXXXXXXXXXX
My address was
*** *** Drive
***
*** IA XXXXX
I was a customer between 7/and 6/I was using my own modem the whole time
I have been calling Mediacom multiple times and each time I was given a different story
On 6/17/I called XXX-XXX-XXXX to terminate the internet service on 6/I was reminded that I have been using my own modem but Mediacom has been charging me for that for a yearI was told the billing department will take care of that
In July I still received a monthly bill for the service between mid-July and mid-AugustI called the above number and was transferred to general customer serviceI was told I can disregard the bill I just receivedI will receive credit for the modem charges
Today I received another billI was credited dollars per month for only months
I was promised a rate for a package from Mediacom for a year contractIt was to go up $at the end of year The rate went up $after mont
We moved to a different area and I was sold a Mediacom package by *** *** It was to be $plus taxes for two years with it going up $after yearIt was to include a sports package that allowed me to view ESPNU which she told me was an extra $5/monthSince I have been lied to before I asked her to send me an email with the information which I have a hard copy ofAfter months my rate went up by $I called Mediacom to complain and after not even getting the first person to listen to me I asked to speak to a supervisorUnfortunately I was so frustrated by then that I did not get his nameHe claims that the sports package was free the first months and I was not being charged for itHe agreed to give me another months "for free" but I would be charged for it after thatI explained that was not the deal and I
I feel that I should not be required to pay for the sports channels in which Mediacom constantly adds more sport channels to the basic cable line up
I have tried several times to tell Mediacom that I do not watch sports so I should not have to pay for the channels that I do not use.The individuals at the Dubuque branch tells me that I have to take these channels such as ESPN, ESPN 2,NBC Sports, Comcast Sports Net, Big Ten Network,BTN Overflow 1, BTN Overflow 2, C SPANN, EVINE LiveThese are a few of the useless channels that I have been forced to pay for over the last several yearsI should only have to pay for the channels that I want and useAs a Mediacom customer I feel that I am being forced to pay for channels that I don't want
Billing issue
I have been a customer with Mediacom for a few years now and I have been over charge every month by $It is for a modem that I do not haveI purchased my own modem and router to save this $per month charge when it was setupI have called Mediacom almost times to resolve this issue and every time they have been told they would remove the charge, would send a technician out to verify the modem, and was told that they would credit my accountThe charge was never removed, it was not credited, and a technition never came on the day it was scheduled to "verify the hardware"It is only dollars a month and only $overall but I don't think I should have to continue to pay for a survice that is not being provided for meAlso I am upset with the lack of customer servicephone calls lasting an average of minutes to get a simple billing error fixed and still not having it resolvedMy account number is XXXX XX XXX XXXXXXXI also do not know the last date I c
Called multiple times and unable to get call back to set up service for low income internet serviceKeep getting the run around
I applied online at http://mediacomc2c.com/apply.aspx for internet service 7/19/I called XXX-XXX- to follow up on application and was told someone would call me within 24-hours 7/at 11:43am after he took all my contact information as well as school child will be attendingI called again 07/22/XXXX X:XX pm again the gentle took all my information and stated that no one had sent email thru to representative that handles the low income applications but he will personally walk over the his desk and I should be getting return call in 2-hours, if not I needed to call backI again called back 7/XXXX:XXpm received same reply And finally 7/27/XXXX X:XXpm in which I then asked for a suprvisor, she stated the person who handles these application was out of the office and she would have him call me tomorrow (7/28/2016)I asked is there an alternate
Fradulent Charge on collections due to return of equipment
I have items on my record from mediacom for the same account in amountsfor the service balance and the other for the service balance plus equipment fees
I have a tracking number and as such proof it was returnedThey have as of yet failed to remove this record from collections
I had given them month from this time and notified them that I would seek a laywer but at present am choosing this route first
I have and credit scoreI am concerned that if Mediacom continues to report my bill delinquent, it will affect my excellent credit score
Mediacom is erroneously billing me lateI am not late on my paymentsThey have authorization to take money out of my account every monthBut I am receiving double and triple billsI just received one yesterday for $I have contacted mediacom in attempt to resolve thisI have been told that it has been taken care of and that I don't need to worry about it anymoreIf this is the case, why am I still getting bills?
Mediacom's refusal to Return Item Delivered to them and not belonging to them
Mediacom's refusal to Return Item Delivered to them and not belonging to them
On February 19, 2016, a Samsung Tablet was mistakenly sent to Mediacom at their XXXXX Meredith Drive, Urbandale IA XXXXX-XXXX address, via UPS with tracking number 1Z3F8AXXXXXXXXXXXXThe tablet was delivered and signed for by a Mediacom employee named ***Since this tablet was not supposed to be delivered to Mediacom, UPS went back to Mediacom on four different occasions to retrieve this Samsung tablet and return back to sender, but Mediacom will not release this table back to UPS for some unknown reasonKeeping an item that does not belong to you or refusing to return it is simply theftI have no doubt that a reputable organization like Mediacom will not want to be associated with such an action akin to theft
For resolution, the above cited tracking number has every return information for this tablet and a re
Unreliable internet service, refusal to let me out of my contract without being charged a termination fee despite not receiving contracted services
Our internet service with Mediacom has been intermittent for monthsWe were without internet for two weeks last month while waiting for a tech and are without internet again for a week this month while waiting for a tech
Because of having to call no less than ten times in the last two months, we would like to end our service with Mediacom for a more reliable provider
Mediacom tells us we will have to pay a $termination fee, even though we are not getting the service we have paid for
We have been customers for years and believe it is incredibly unethical to charge a termination fee when we obviously are not getting the service we pay for
The name on the account is *** ***The address is XXXX Xrd *** *** Iowa XXXXX
The account number is: XXXXXXXXXXXXXXXX
No advance notice of need for renewalThen Contract renewal is delayed and not effective until the offering company VP signs causing additional fees
Mediacom internet and phone bundle customer for two years Last year the business was moved requiring a new contract not a renewal
On 8/10/I received a bill with additional charges I contacted customer service at XXX XXX XXXX I was told the billing is a month in advance and the contract actually expired on that day (8/10?2016) After verifying the price was the same I agreed to renew the contract The sales agent said she would send me a contract for electronic signature
I did not receive the contract and called Mediacom again at 6:08pm on 8/11/to verify it was sent to the email Customer service agent checked the file and said the agent had dropped the ball and there was not even a note that the contract was to be sent He was apologetic but said I would need to contact the business sales department the following d
There has been an ongoing issue coming up on weeks now with the internet for the entire town of *** IAThe local techs have admitted to the issue of bad CMTS protocol code being loaded into the header box at the edge of townThis is something the national call center is either unaware of, or denyingThey are sending techs to peoples houses to fix a problem they cant fixThe problem lies in mediacoms own hardware failing to communicate properly with individual modemsThis box serves potentially thousands of modemsAgain the call center wont admit it yet techs have told multiple people in town while on service callsThey say when you call in you show full signal strength and there is no issue, yet signal strength does not equate to bandwidth alwaysThe hardware is not communicating properly and again the issue lies within mediacoms header box, not anyones personal hardwareA tech from Des Moines personally called me today to say the issue was resolved, with fixes they a
On April 3rd, I lost all services to my home that I purchase from Mediacom (cable tv and internet)They refused to fix the problem until April 4th
Sometime on Monday, April 3rd, I lost all services I purchase from MediacomWhen I got home from work and tried to get online around 4:pm, my internet was not workingI check the TV and my cable was also outI had NO serviceI called Mediacom and talked with a customer service rep around pmShe had me go through a whole bunch of un-necessary steps like turn off power, unplug units, disconnect everything, etcto see if anything would help bring service backThis was TOTALLY uncalled for as both systems where out and problem had to be outside my homeI asked for service to be restored within hoursShe said NO, that wasn't going to happenProblem wasn't going to be fixed until the next day on TuesdayThere was no outage reported so they were not going to fix it until tomorrowI called again at 7:pm to see if an outage w
Mediacomm refuses to let me change my services to just internetfor $the advertised standard service rateThey insist that I must pay
Mediacomm refuses to let me change my services to just internetfor $the advertised standard service rateThey insist that I must pay I have talked to multiple customers in Dubuque who have this same rate I feel that because of the area of Dubuque I live in, they are the only provider, they feel they can charge extra I don't feel this a fair business practiceBelow is a copy of the terms and conditions on the website I am not asking for the new customer rate just the current standard rate
Monthly price is good for one year and thereafter increases by $each year until the third year, when service will begin to be billed at its standard rate (currently $54.99)Price does not include standard installation fee ($99.99; more if special work needed); a one-time $activation fee; or other one-time fees th