Talener

Dear [redacted]:
The Revdex.com recently notified us of the following complaint that you filed:
“I visited Talener Group’s San Francisco...

office on November **, 2013. I was interviewed by 3 of the staff: [redacted], and [redacted]. On November **, 2013 I sent an email addressed to the 3 employees asking to be removed from their recruiting efforts. In either November or December I received a phone call from Talener Group. I do not remember the name of the caller. He was pitching a career opportunity. To the best of my memory our conversation went like this: Me: Hello Caller: Hi I’m so-and-so from Talener Group Me: I already told you guys I don’t want your help. Caller: Why’s that? Me: Let me put it this way. You’re bad at listening and you guys don’t know what you’re talking about. For instance I keep hearing about native JavaScript which is not a real thing because JavaScript by definition is a virtual language. Caller: It’s your job to know about the languages. It’s our job to connect people. Me: There are lots of companies that do what you do. Caller: Yes, thousands. And? Me: And, I don’t want your help. Caller: Then why did you pick up the phone? It’s because you want a job right? I didn’t even get to the reason I called. I have something really juicy here. Me: I don’t care. Caller: Well you have a good day man. I expected that this would be the last time I spoke with them. On February *, 2014 I received another call from a Talener Group employee named [redacted]. To the best of my memory our conversation went like this: Me: Hello [redacted]: Hi I’m from Talener Group and we’re looking to fill a position with Bank of the West…(he went on to describe the position. I was waiting for him to finish but he took too long.) Me: Let me stop you right there. I already told you guys I don’t want your help. After I did that you called me and I told you again. Now this is the second time you’ve called sin ce. I’m not blaming you, but could you mark me off or delete me or do what you need to do? [redacted]: Ok, so what I’ll do it fold up your resume here and throw it in the trash. Me: Thanks you (At this point he was responding but I hung up.) The staff did not remove me from their call lists after I asked to be removed. The staff called me 2 times after I told them to stop. I consider these unsolicited called and cheeky comments to be harassment.”
Our understanding is that you are concerned about the following issues:
1. The tone our employees took while interacting with you.
2. The fact that despite asking specifically not to be contacted again, you were contacted again.
3. You feel like your concerns were not heard or appropriately addressed.
We apologize if anyone from Talener spoke to you in a way that was perceived as sarcastic or otherwise inappropriate. That is not the way we have trained our Relationship Managers and we have addressed that with the individuals you dealt with and on a broader company level with our ongoing training sessions.
We apologize that you were contacted again after specifically asking someone from Talener not to reach out to you. You are right, you should not have been contacted again after you specifically asked not to be and we have addressed this with the employees involved. My records indicate that on the day you spoke with [redacted], that he did elevate your complaint appropriately and that no one has contacted you since that day. Please reach out to me directly (my contact information is below) if that is not the case.
The [redacted] of the San Francisco office met with the individuals you mentioned to address how your specific case was handled and he met with his entire office to reiterate what measures should be taken when a candidate or client requests asks not to be contacted again. While we do our best, no system is perfect. However, we are addressing an improvement to our internal systems so that candidate-specific requests like yours are even more visible to our staff and even that they are systematically prevented from progressing against those wishes. Your issue should be resolved, but if you find it is not or if anyone from Talener reaches out to you again, please ask them to transfer you to either myself or the [redacted] of their office immediately.
In an effort to be completely transparent, Talener posts the names, email addresses and linked in profile links of every employee at Talener (including **’s and C-level executives) so that it is easy for anyone internally or externally to find an appropriate person to elevate their need, requirement or complaint to if they do not feel it is being addressed by the person they are dealing with.
Should this not resolve these issues to your satisfaction, please reach out to me directly, my contact information is below and I will be happy to discuss this further.
Sincerely,
[redacted]

Review: I visited Talener Group's San Francisco office on November **, 2013. I was interviewed by 3 of the staff: [redacted], [redacted], and [redacted]. On November **, 2013 I sent an email addressed to the 3 employees asking to be removed from their recruiting efforts. In either November or December I received a phone call from Talener Group. I do not remember the name of the caller. He was pitching a career opportunity. To the best of my memory our conversation went like this:

Me: Hello

Caller: Hi I'm so-and-so from Talener Group.

Me: I already told you guys I don't want your help.

Caller: Why's that?

Me: Let me put it this way. You're bad at listening and you guys don't know what you're talking about. For instance I keep hearing about native JavaScript which is not a real thing because JavaScript by definition is a virtual language.

Caller: It's your job to know about the languages. It's our job to connect people.

Me: There are lots of companies that do what you do.

Caller: Yes thousands. And?

Me: And, I don't want your help.

Caller: Then why did you pick up the phone? It's because you want a job right? I didn't even get to the reason I called. I have something really juicy here.

Me: I don't care.

Caller: Well you have a good day man.

I expected that this would be the last time I spoke with them. On February *, 2014 I received another call from a Talener Group employee named [redacted]. To the best of my memory our conversation went like this:

Me: Hello

[redacted]: Hi I'm from Talener Group and we're looking to fill a position with Bank of the West... (He went on to describe the position. I was waiting for him to finish but he took too long.)

Me: Let me stop you right there. I already told you guys I don't want your help. After I did that you called me and I told you again. Now this is the second time you've called since. I'm not blaming you, but could you mark me off or delete me or do what you need to do?

[redacted]: Ok, so what I'll do is fold up your resume here and throw it in the trash.

Me: Thank you (At this point he was responding, but I hung up.)

The staff did not remove me from their call lists after I asked to be removed. The staff called me 2 times after I told them to stop. I consider these unsolicited calls and cheeky comments to be harassment.Desired Settlement: They need to stop calling me.

Business

Response:

Dear [redacted]:

The Revdex.com recently notified us of the following complaint that you filed:

“I visited Talener Group’s San Francisco office on November **, 2013. I was interviewed by 3 of the staff: [redacted], [redacted], and [redacted]. On November **, 2013 I sent an email addressed to the 3 employees asking to be removed from their recruiting efforts. In either November or December I received a phone call from Talener Group. I do not remember the name of the caller. He was pitching a career opportunity. To the best of my memory our conversation went like this: Me: Hello Caller: Hi I’m so-and-so from Talener Group Me: I already told you guys I don’t want your help. Caller: Why’s that? Me: Let me put it this way. You’re bad at listening and you guys don’t know what you’re talking about. For instance I keep hearing about native JavaScript which is not a real thing because JavaScript by definition is a virtual language. Caller: It’s your job to know about the languages. It’s our job to connect people. Me: There are lots of companies that do what you do. Caller: Yes, thousands. And? Me: And, I don’t want your help. Caller: Then why did you pick up the phone? It’s because you want a job right? I didn’t even get to the reason I called. I have something really juicy here. Me: I don’t care. Caller: Well you have a good day man. I expected that this would be the last time I spoke with them. On February *, 2014 I received another call from a Talener Group employee named [redacted]. To the best of my memory our conversation went like this: Me: Hello [redacted]: Hi I’m from Talener Group and we’re looking to fill a position with Bank of the West…(he went on to describe the position. I was waiting for him to finish but he took too long.) Me: Let me stop you right there. I already told you guys I don’t want your help. After I did that you called me and I told you again. Now this is the second time you’ve called sin ce. I’m not blaming you, but could you mark me off or delete me or do what you need to do? [redacted]: Ok, so what I’ll do it fold up your resume here and throw it in the trash. Me: Thanks you (At this point he was responding but I hung up.) The staff did not remove me from their call lists after I asked to be removed. The staff called me 2 times after I told them to stop. I consider these unsolicited called and cheeky comments to be harassment.”

Our understanding is that you are concerned about the following issues:

1. The tone our employees took while interacting with you.

2. The fact that despite asking specifically not to be contacted again, you were contacted again.

3. You feel like your concerns were not heard or appropriately addressed.

We apologize if anyone from Talener spoke to you in a way that was perceived as sarcastic or otherwise inappropriate. That is not the way we have trained our Relationship Managers and we have addressed that with the individuals you dealt with and on a broader company level with our ongoing training sessions.

We apologize that you were contacted again after specifically asking someone from Talener not to reach out to you. You are right, you should not have been contacted again after you specifically asked not to be and we have addressed this with the employees involved. My records indicate that on the day you spoke with [redacted], that he did elevate your complaint appropriately and that no one has contacted you since that day. Please reach out to me directly (my contact information is below) if that is not the case.

The [redacted] of the San Francisco office met with the individuals you mentioned to address how your specific case was handled and he met with his entire office to reiterate what measures should be taken when a candidate or client requests asks not to be contacted again. While we do our best, no system is perfect. However, we are addressing an improvement to our internal systems so that candidate-specific requests like yours are even more visible to our staff and even that they are systematically prevented from progressing against those wishes. Your issue should be resolved, but if you find it is not or if anyone from Talener reaches out to you again, please ask them to transfer you to either myself or the [redacted] of their office immediately.

In an effort to be completely transparent, Talener posts the names, email addresses and linked in profile links of every employee at Talener (including **’s and C-level executives) so that it is easy for anyone internally or externally to find an appropriate person to elevate their need, requirement or complaint to if they do not feel it is being addressed by the person they are dealing with.

Should this not resolve these issues to your satisfaction, please reach out to me directly, my contact information is below and I will be happy to discuss this further.

Sincerely,