Initial Business Response /* (1000, 5, 2016/05/05) */
It has been explained to *** that we have been in touch with the Post office to see if they can find and return the postmark slips back to easy mailAs she has been told they are working on trying to locate the slipsThe post mark slip
does not guarantee delivery all it does it show a date is was shippedAs the letters are were sent fist class Certified mail the *** DOES NOT carry a guarantee of delivery nor does it come with a refund if the *** fails to deliver letter or Return Reciepts regaurdless if service was paid for
***
the link above is directly from the *** website and under this disclaimer #it explains the policy of the *** on first class mailing
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Easy Mail has not done anything to assure me that they are doing everything they can to find my mailTo put the blame entirely on *** when I directly did business with Easy Mail is unacceptableIf no one can guarantee delivery of my mail then what is the purspose of paying $17.90? Easy Mail did not give me back the slip so I can track my documents despite saying that they will do soThe delivery is NOT just an issue, but the pickup as wellHeather's explanation of "it's lost and there's nothing that I can do about it" is unacceptable and unethical for a business who just charged me $17.90; their instruction that I go find my documents at *** myself (which I did) is unaccptableI paid for a service Easy Mail wasn't able to provide, refunding my money is the least thing that Heather can do
Final Consumer Response /* (4200, 22, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated on my previous response, Easy Mail was able to ONLY establish their claims for ONE MAIL ONLY, the other mail is STILL missingAnd up until now, there was no attempt on their part to provide me with information about itThere's still no way for me to track my mail since *** never gave my fiancè the slip with the tracking numbers, BEasy Mail do not keep records of all their certified mails they process which according to ***, they shouldThe matter is not resolved, Easy Mail has not established that BOTH mails were indeed picked up by *** because as of today, one of my mail is still missing -- and there is no return slip for that specific mail in my possession still
Final Business Response /* (4000, 24, 2016/05/25) */
All return receipts have been received and given to consumer along with detailed tracking provided by ***
Initial Business Response /* (1000, 5, 2016/05/05) */
It has been explained to *** that we have been in touch with the Post office to see if they can find and return the postmark slips back to easy mailAs she has been told they are working on trying to locate the slipsThe post mark slip
does not guarantee delivery all it does it show a date is was shippedAs the letters are were sent fist class Certified mail the *** DOES NOT carry a guarantee of delivery nor does it come with a refund if the *** fails to deliver letter or Return Reciepts regaurdless if service was paid for
***
the link above is directly from the *** website and under this disclaimer #it explains the policy of the *** on first class mailing
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Easy Mail has not done anything to assure me that they are doing everything they can to find my mailTo put the blame entirely on *** when I directly did business with Easy Mail is unacceptableIf no one can guarantee delivery of my mail then what is the purspose of paying $17.90? Easy Mail did not give me back the slip so I can track my documents despite saying that they will do soThe delivery is NOT just an issue, but the pickup as wellHeather's explanation of "it's lost and there's nothing that I can do about it" is unacceptable and unethical for a business who just charged me $17.90; their instruction that I go find my documents at *** myself (which I did) is unaccptableI paid for a service Easy Mail wasn't able to provide, refunding my money is the least thing that Heather can do
Final Consumer Response /* (4200, 22, 2016/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated on my previous response, Easy Mail was able to ONLY establish their claims for ONE MAIL ONLY, the other mail is STILL missingAnd up until now, there was no attempt on their part to provide me with information about itThere's still no way for me to track my mail since *** never gave my fiancè the slip with the tracking numbers, BEasy Mail do not keep records of all their certified mails they process which according to ***, they shouldThe matter is not resolved, Easy Mail has not established that BOTH mails were indeed picked up by *** because as of today, one of my mail is still missing -- and there is no return slip for that specific mail in my possession still
Final Business Response /* (4000, 24, 2016/05/25) */
All return receipts have been received and given to consumer along with detailed tracking provided by ***