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Talk N' fix Reviews (4)

Hi Miriam, This is [redacted] (Manager - Talk N Fix). I have read the complaint and noticed. Thanks for your efforts to participate resole issues if any and toward customer satisfaction.  the customer came with damaged screen she dropped it, for the physical damaged no warranty but I gave her...

another screen and resolved the issue. she was really happy and thankful for the the service. Thanks and best regards,   [redacted] Manager Talk N Fix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I want my son 4th generation iPod replaced or the value to be paid out, not my fault that you inherited a shady business. Not settling for less. He have direct contact with the so called previous owner, replace my son used iPod 4th generation with another used one or pay face value and take this matter up with the so called previous owner [redacted]. This is not my fault and I'm not gonna settle for $60 dollars and a destroyed IPod, I can to Talk n fix with $60 dollars and a fully functional used iPod 4th generation. Then [redacted] had the nerve to ask why did I ever bring my son iPod to Talk n fix to begin with, well it had a cracked screen and talk n fix claim that is what they specialize in. I am sick of the back and forth something needs to be done. I think my requests are nothing but fair. 
Regards,
[redacted]

Hi Miriam, This is Khalid (Manager - Talk N Fix). I have read the complaint and noticed. Thanks for your efforts to participate resole issues if any and toward customer satisfaction.  1). As our policy, customer must have/has a receipt available when come back for any issues. (otherwise we will...

not be able to recognize our screen or service that we provided.) 2). We don't save customer information in our computer system. Computer is used only for a cash register and generate a receipt and will count our quantity of screen only at our store/kiosk. 3). Incase customer come back along with receipt for any issue (then our repair policy applies). Please find attached our return policy. The same policy is available on customer receipt too. Which says no Warranty for any physical or water damage or any LCD lines or damage. 4). As customer said that the screen came out of the phone or frame. There are many reasons why screen comes out. May be battery issue, when batter gets hot or warm from inside, this could happen. battery gets bigger in size and put pressure on screen form inside and screen comes out. Or Device could be dropped again or any hard pressure could do that. And if there is any crack or frame damage or LCD damage then defiantly not covered under the warranty.    5). I apologize for the other Language that our employees may had spoken or any miscommunication was done that time. Courtesy: I will provide my free service if incase the frame need to be fixed of the same screen. But if that is in good condition. Or otherwise, can offer a good price for another repair if possible.  Thanks and best regards,   Khalid Manager Talk N Fix

Review: This complaint is for TALK N FIX in tysons corner mall:I brought my broken screen [redacted] 5s there to get fixed. 2 weeks later it went black on me. Brought the phone back, they said my LCD screen is broken underneath the glass screen. I said I didn't drop the phone or damage it in anyway. They said the LCD screen they used, is ordered from [redacted](??), it's very fragle and it can be broken when you put your phone in your pocket or a little pressure on it. Because it's from [redacted] so they have no control over it. I said I had dropped my phone so bad that the screen all shattered but my LCD screen was still working fine. Now this one you replaced for me can be broken that easy? And it's from [redacted]? They said yes it is from [redacted] and even show me the bar code in the back. I took a picture of it and went to [redacted], totally a lie. No such thing of [redacted] LCD screen can be authorized to their company. They now put a "original LCD screen" from [redacted] with a shattered glass which is from someone's phone back on. My phone screen is broken in pieces now (but at least it's working ). It cost me $105.99 for nothing. Very upset and will contact Revdex.com.Desired Settlement: I want my $105.99 back.

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Description: Remodeling Services

Address: 6157 N Garden, Minneapolis, Minnesota, United States, 55425

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