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Talk of the Town Savings, Inc.

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Reviews Talk of the Town Savings, Inc.

Talk of the Town Savings, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@Talkofthetownsavings.com
I am not sure what you mean when you state that the Magazine and mailer were not produced. Of course they were and distributed. You...

should have received them, however I would be happy to send more. I am concerned that you state you called and did not get a return call. This would be disturbing if true. You will receive my cell phone number with this response. Please use it to call me personally
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On September 8, 2015, I contacted [redacted] at the cell phone number that he provided and left a message. He repsonded by text on September 9, 2015 with the message that he would contact me by telephone that afternoon or the following day. He also requested my e-mail address,which the company already has (ad proofs were provided via my personal e-mail, and I also contacted Talk of the Town via my store's e-mail account). I provided my e-mail to him via text. To date, September 16, 2015, I have not received a telephone call or other response from Mr. [redacted] or anyone at Talk of the Twon. Mr. [redacted]'s implication that I did not call Talk of the Town to resolve this issue previously is downright misleading. I can provide cell phone records that show how many times I attempted to reach Talk of the Town or its local sales representative, [redacted]. In fact, I always called after 9 a.m. Pacific time to increase my chances of actually reaching someone at Talk of the Town's California office. Mr. [redacted]'s assurances that the magazine was produced are irrelavent. Even if the magazine was produced in California, it was never distributed to my customer base in Dunedin, Florida. The supermarket where the magazine was to be showcased has no knowledge of the magazine, and no one in any of the ZIP codes to which the mailer was to be sent has received the ad. Therefore, I do not accept Talk of the Town's response, and I request an immediate refund of my $800.00.
Final Consumer Response /* (3000, 16, 2015/10/09) */
The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] did not contact me a month ago as he promised. In fact, he made no attempt to call me. He sent me two text messages on September 9, 2015 promising to call within 24 hours, but he did not. There was no mention of a staffing issue, although that is not a valid or relevant excuse. His comment that he is "disappointed that we did not connect," is entirely the result of his failure to call and nothing else. No one from his company has EVER returned a call.
As for Mr. [redacted]'s claim that he is sorry that we are not happy with the results of our "campaign," there was no campaign. His company never produced and distributed the marketing materials in accordance with our contract. He is in breech of contract...plain and simple.
I do not accept his response or offer to print brochures, cards, etc. I do no wish to do business with this irresponsible, dishonest, and unethical company.
At this point, if he does not immediately refund the $800.00 which we paid for advertising that was not produced in accordance with our contract, we will sue for fraud.
Final Business Response /* (4000, 18, 2015/10/12) */
We absolutely produced the entire program. After years in business, tens of thousands of happy clients and thousands of programs, why would we randomly decide not to produce yours. You have received copies of everything and I offered to send more. I offered to send you anything you would like to see. Because happy clients are important to me I nicely offered to extend extra marketing at no charge. You received all you paid for and are demanding a refund well after the fact for a program that completed months ago. Now you add additional threats. It is clear you are trying to bully us into giving you something for free. I don't see how else I can help.

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@talkofthetownsavings.com
Hello [redacted],
I am disappointed you are not happy. You stated that you reached out and did not get a reply, however I do have...

record of all of your emails to the rep and customer service and there was a quick reply to each. Moreover I think it was you that I left a message for and we got to speak briefly. If I am correct You stated you would call me back and didn't. Regardless, You say that the ad was to come out in the beginning of January, however first off we don't offer an exact start date on that magazine since we must wait for approval from all advertisers. Sometimes that is quicker then others, however we do want to make absolute sure that we present all of our advertisers as they would choose to be promoted. For example you sent us a press ready ad in late January to use for your marketing. If you would like I can certainly send you the email you sent us asking us to use the new ad for you. If we started on that day the book would not be out in the time frame you stated. You are correct that you did ask to cancel the program on February 27th at 12:22 pm in an email to [redacted] responded in an email at 2:15 the same day to let you know that she had called and your voice mail was full prior to as well as had left you a message 1 hour earlier that same day. You called [redacted] back on Saturday the 28 and sent an email saying you called. You then spoke with [redacted] and she let you know that we were already in print as we were and it was too late to cancel. You of course know that since the magazine came out shortly after. At this juncture we did publish the magazine with your ad, distributed it and delivered everything else we were supposed to, as you recognized. That being the case, I am not sure how you would justify asking for a refund. Please do call me at your convenience. I am happy to discuss with you. I believe you have my cell phone number. It should be included with this reply to you. Also feel free to call the corporate number. Thanks.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that the ad was releasing in January (hence my new years resolution creative on the ad itself).I did send emails February 24th 27th and 28th when the ad had not released a FULL MONTH after the intended publication. There was absolutely no communication with [redacted] after that date saying it was too late to pull the ad and no justifiable reason why it would be in print at that point as the ad did not appear until early April with the expiration dates visibly altered without our consent. And I certainly have never received a call or spoken with the owner. I just tried to call the owner at the number listed above and got voicemail. The bottom line is they cashed my check and didn't produce an ad within a reasonable timeframe that was promised by their sales rep or at the very least offer a remedy or even discuss the anticipated delay.
Final Business Response /* (4000, 9, 2015/08/06) */
I had received a call and a message From Ms. [redacted] just before the weekend which I received and called her back. I thought we had a good conversation where [redacted] agreed that we absolutely fulfilled everything that we had agreed upon. I offered some extra advertising to Ms. [redacted]. I guess this means that has been refused. I am sincerely surprised to see this additional follow up. All I can say at this juncture is that as Ms. [redacted] points out we did deliver everything we agreed upon. There is nothing to justify her opinion that it should have arrived sooner. I sincerely thought after our conversation this was all behind us. Since we did deliver everything exactly as set out in the only agreement between Ms. [redacted] and myself, I still see no justification for this client to be asking for a refund.

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Address: San Ramon, California, United States, 94583

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