Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@talkofthetownsavings.com Hello ***, I am disappointed you are not happyYou stated that you reached out and did not get a reply, however I do have record of all of your emails to the rep and customer service and there was a quick reply to eachMoreover I think it was you that I left a message for and we got to speak brieflyIf I am correct You stated you would call me back and didn'tRegardless, You say that the ad was to come out in the beginning of January, however first off we don't offer an exact start date on that magazine since we must wait for approval from all advertisersSometimes that is quicker then others, however we do want to make absolute sure that we present all of our advertisers as they would choose to be promotedFor example you sent us a press ready ad in late January to use for your marketingIf you would like I can certainly send you the email you sent us asking us to use the new ad for youIf we started on that day the book would not be out in the time frame you statedYou are correct that you did ask to cancel the program on February 27th at 12:pm in an email to [redacted] [redacted] responded in an email at 2:the same day to let you know that she had called and your voice mail was full prior to as well as had left you a message hour earlier that same dayYou called [redacted] back on Saturday the and sent an email saying you calledYou then spoke with [redacted] and she let you know that we were already in print as we were and it was too late to cancelYou of course know that since the magazine came out shortly afterAt this juncture we did publish the magazine with your ad, distributed it and delivered everything else we were supposed to, as you recognizedThat being the case, I am not sure how you would justify asking for a refundPlease do call me at your convenienceI am happy to discuss with youI believe you have my cell phone numberIt should be included with this reply to youAlso feel free to call the corporate numberThanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told that the ad was releasing in January (hence my new years resolution creative on the ad itself).I did send emails February 24th 27th and 28th when the ad had not released a FULL MONTH after the intended publicationThere was absolutely no communication with [redacted] after that date saying it was too late to pull the ad and no justifiable reason why it would be in print at that point as the ad did not appear until early April with the expiration dates visibly altered without our consentAnd I certainly have never received a call or spoken with the ownerI just tried to call the owner at the number listed above and got voicemailThe bottom line is they cashed my check and didn't produce an ad within a reasonable timeframe that was promised by their sales rep or at the very least offer a remedy or even discuss the anticipated delay Final Business Response / [redacted] (4000, 9, 2015/08/06) */ I had received a call and a message From Ms [redacted] just before the weekend which I received and called her backI thought we had a good conversation where [redacted] agreed that we absolutely fulfilled everything that we had agreed uponI offered some extra advertising to Ms [redacted] I guess this means that has been refusedI am sincerely surprised to see this additional follow upAll I can say at this juncture is that as Ms [redacted] points out we did deliver everything we agreed uponThere is nothing to justify her opinion that it should have arrived soonerI sincerely thought after our conversation this was all behind usSince we did deliver everything exactly as set out in the only agreement between Ms [redacted] and myself, I still see no justification for this client to be asking for a refund
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@talkofthetownsavings.com Hello ***, I am disappointed you are not happyYou stated that you reached out and did not get a reply, however I do have record of all of your emails to the rep and customer service and there was a quick reply to eachMoreover I think it was you that I left a message for and we got to speak brieflyIf I am correct You stated you would call me back and didn'tRegardless, You say that the ad was to come out in the beginning of January, however first off we don't offer an exact start date on that magazine since we must wait for approval from all advertisersSometimes that is quicker then others, however we do want to make absolute sure that we present all of our advertisers as they would choose to be promotedFor example you sent us a press ready ad in late January to use for your marketingIf you would like I can certainly send you the email you sent us asking us to use the new ad for youIf we started on that day the book would not be out in the time frame you statedYou are correct that you did ask to cancel the program on February 27th at 12:pm in an email to [redacted] [redacted] responded in an email at 2:the same day to let you know that she had called and your voice mail was full prior to as well as had left you a message hour earlier that same dayYou called [redacted] back on Saturday the and sent an email saying you calledYou then spoke with [redacted] and she let you know that we were already in print as we were and it was too late to cancelYou of course know that since the magazine came out shortly afterAt this juncture we did publish the magazine with your ad, distributed it and delivered everything else we were supposed to, as you recognizedThat being the case, I am not sure how you would justify asking for a refundPlease do call me at your convenienceI am happy to discuss with youI believe you have my cell phone numberIt should be included with this reply to youAlso feel free to call the corporate numberThanks Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told that the ad was releasing in January (hence my new years resolution creative on the ad itself).I did send emails February 24th 27th and 28th when the ad had not released a FULL MONTH after the intended publicationThere was absolutely no communication with [redacted] after that date saying it was too late to pull the ad and no justifiable reason why it would be in print at that point as the ad did not appear until early April with the expiration dates visibly altered without our consentAnd I certainly have never received a call or spoken with the ownerI just tried to call the owner at the number listed above and got voicemailThe bottom line is they cashed my check and didn't produce an ad within a reasonable timeframe that was promised by their sales rep or at the very least offer a remedy or even discuss the anticipated delay Final Business Response / [redacted] (4000, 9, 2015/08/06) */ I had received a call and a message From Ms [redacted] just before the weekend which I received and called her backI thought we had a good conversation where [redacted] agreed that we absolutely fulfilled everything that we had agreed uponI offered some extra advertising to Ms [redacted] I guess this means that has been refusedI am sincerely surprised to see this additional follow upAll I can say at this juncture is that as Ms [redacted] points out we did deliver everything we agreed uponThere is nothing to justify her opinion that it should have arrived soonerI sincerely thought after our conversation this was all behind usSince we did deliver everything exactly as set out in the only agreement between Ms [redacted] and myself, I still see no justification for this client to be asking for a refund