Company's response below:We are writing a response to a complaint filed by [redacted] ***We would like to take this opportunity to offer our sincere apologies toMr [redacted] for his recent experience with our dealershipWe have many satisfied customers, but it is apparent that Mr [redacted] does not feel he received qualitycustomer service from our dealership.Mr [redacted] did in fact purchase a [redacted] on 9/26/and paid $38,Mr [redacted] was explained that the vehicle was a manufacturer buy back and signed a document showing the title read manufacturer buy back/lemon lawWorld Imports USA is a full disclosure dealership that has been in business since Every manufacturer buy back is fully disclosed and all appropriate documents are signed by the buyerIn addition, World Imports USA has devoted a section on it’s web site for all customers that wish to review and learn more about manufacturer buy backs [redacted] Mr [redacted] contacted World Imports USA on 7/06/regarding trading his [redacted] in for another vehicleHe explained that the vehicle was no longer being driven and wanted to purchase a vehicle for his [redacted] Mr [redacted] then completed an independent " [redacted] " appraisal for his ***The appraisal value received from " [redacted] " was $24,which was not acceptable to Mr***World Imports USA reviewed Mr***’s appraisal and offered him $6,more than he received from " [redacted] "World Imports USA will extend it’s offer to buy or trade Mr***'s [redacted] for $30,If vehicle condition is as described per his " [redacted] " appraisal descriptionI hope this matter is resolved and Mr [redacted] is satisfied with this outcomeI am requesting that this case be closed.Please do not hesitate to contact me at [redacted] *** or [redacted] if you have anyfurther questions.Best Regards,Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: I offered to lease the vehicle from the dealer and he refused I was ready to move forward , he was Not Therefore with his dealership refusing to lease the vehicle he chose to not accept a change in financingwhich I was More than willing to complete the transactionI have a copy of the EMAIL WHERE HE TURN DOWN that financing which he stood to make more money Also I contacted to obtain the vehicle with only miles and it had over miles which is% more than my original agreement.inorder , he kept driving the vehicle or potential clients were test driving the vehiy .he sold the vehicle and is keeping my down paymentI would like my money back .sincerely, *** * ***Ps Still willing and able to lease this vehicle
Regards,
*** ***
Tell us why here Mr*** *** contracted to purchase a *** *** *** *** *** NOT LEASEWorld Imports USA ( DOES NOT LEASE ) pre-owned vehicles. Mr*** *** was emailed on 8/04/reminding him that his option receipt was to expire 8/05/Mr *** *** did reply on 8/05/saying he was not going to finalize the purchase. Sincerely,*** *** *** *** ***
Mr*** *** contracted to purchase a *** *** *** *** *** and traa **Mr on 7/27/*** *** viewed the said item on *** then contacted dealership to purchaseA contract was negotiated and option to purchase signed$5,earnest money was wired to
remove the vehicle from *** and further showingsA option receipt clearly stats that "if the buyer, for any reason, does not accept the within described vehicle, the amount deposited shall be deemed compensation to the undersigned seller for breach of this option and for damages sustained by the seller". Mr*** *** was emailed on 8/04/reminding him that his option receipt was to expire 8/05/Mr *** *** did reply on 8/05/saying he was not going to finalize the purchase. By having this vehicle removed from sale from the period 7/27/- 8/05/all working potential customers did make other purchases and the vehicle was reduced ans sold for less than Mr*** *** originally contracted for. Sincerely,*** *** *** *** ***
Company's response below:We are writing a response to a complaint filed by [redacted]. We would like to take this opportunity to offer our sincere apologies toMr. [redacted] for his recent experience with our dealership. We have many satisfied customers, but it is apparent that Mr. [redacted] does not...
feel he received qualitycustomer service from our dealership.Mr. [redacted] did in fact purchase a 2003 [redacted] on 9/26/2014 and paid $38,699.00. Mr. [redacted] was explained that the vehicle was a manufacturer buy back and signed a document showing the title read manufacturer buy back/lemon law. World Imports USA is a full disclosure dealership that has been in business since 1986. Every manufacturer buy back is fully disclosed and all appropriate documents are signed by the buyer. In addition, World Imports USA has devoted a section on it’s web site for all customers that wish to review and learn more about manufacturer buy backs [redacted] Mr. [redacted] contacted World Imports USA on 7/06/2015 regarding trading his [redacted] in for another vehicle. He explained that the vehicle was no longer being driven and wanted to purchase a vehicle for his [redacted]. Mr. [redacted] then completed an independent "[redacted]" appraisal for his [redacted]. The appraisal value received from "[redacted]" was $24,000.00 which was not acceptable to Mr. [redacted]. World Imports USA reviewed Mr. [redacted]’s appraisal and offered him $6,000.00 more than he received from "[redacted]". World Imports USA will extend it’s offer to buy or trade Mr. [redacted]'s 2003 [redacted] for $30,000.00. If vehicle condition is as described per his "[redacted]" appraisal description. I hope this matter is resolved and Mr. [redacted] is satisfied with this outcome. I am requesting that this case be closed.Please do not hesitate to contact me at [redacted] or [redacted] if you have anyfurther questions.Best Regards,Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]>Date: Tue, Aug 4, 2015 at 11:06 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: "[redacted]>Once again, [redacted] offered $30000, not $24000 like they claim, if they are offering $6000 more, it would be $36000, they are scammers, they never told me it would show up on title, they did tell me it was a buyback, never said it was a lemon, had I known that, I would have NEVER purchased car. I was ok with it being buyback, they didn't explain that it would show up on [redacted], because of that, no one wants to buy it or trade it, except for them at a low ball price!!!! They are scammers, I guaretee, if they are up front with customer and tell them it's a lemon, no one would buy cars there, SCAMMERS!!!!
Regards,
[redacted]
Company's response below:We are writing a response to a complaint filed by [redacted] ***We would like to take this opportunity to offer our sincere apologies toMr [redacted] for his recent experience with our dealershipWe have many satisfied customers, but it is apparent that Mr [redacted] does not feel he received qualitycustomer service from our dealership.Mr [redacted] did in fact purchase a [redacted] on 9/26/and paid $38,Mr [redacted] was explained that the vehicle was a manufacturer buy back and signed a document showing the title read manufacturer buy back/lemon lawWorld Imports USA is a full disclosure dealership that has been in business since Every manufacturer buy back is fully disclosed and all appropriate documents are signed by the buyerIn addition, World Imports USA has devoted a section on it’s web site for all customers that wish to review and learn more about manufacturer buy backs [redacted] Mr [redacted] contacted World Imports USA on 7/06/regarding trading his [redacted] in for another vehicleHe explained that the vehicle was no longer being driven and wanted to purchase a vehicle for his [redacted] Mr [redacted] then completed an independent " [redacted] " appraisal for his ***The appraisal value received from " [redacted] " was $24,which was not acceptable to Mr***World Imports USA reviewed Mr***’s appraisal and offered him $6,more than he received from " [redacted] "World Imports USA will extend it’s offer to buy or trade Mr***'s [redacted] for $30,If vehicle condition is as described per his " [redacted] " appraisal descriptionI hope this matter is resolved and Mr [redacted] is satisfied with this outcomeI am requesting that this case be closed.Please do not hesitate to contact me at [redacted] *** or [redacted] if you have anyfurther questions.Best Regards,Sincerely, [redacted]
Complaint: ***
I am rejecting this response because: I offered to lease the vehicle from the dealer and he refused I was ready to move forward , he was Not Therefore with his dealership refusing to lease the vehicle he chose to not accept a change in financingwhich I was More than willing to complete the transactionI have a copy of the EMAIL WHERE HE TURN DOWN that financing which he stood to make more money Also I contacted to obtain the vehicle with only miles and it had over miles which is% more than my original agreement.inorder , he kept driving the vehicle or potential clients were test driving the vehiy .he sold the vehicle and is keeping my down paymentI would like my money back .sincerely, *** * ***Ps Still willing and able to lease this vehicle
Regards,
*** ***
Tell us why here Mr*** *** contracted to purchase a *** *** *** *** *** NOT LEASEWorld Imports USA ( DOES NOT LEASE ) pre-owned vehicles. Mr*** *** was emailed on 8/04/reminding him that his option receipt was to expire 8/05/Mr *** *** did reply on 8/05/saying he was not going to finalize the purchase. Sincerely,*** *** *** *** ***
Mr*** *** contracted to purchase a *** *** *** *** *** and traa **Mr on 7/27/*** *** viewed the said item on *** then contacted dealership to purchaseA contract was negotiated and option to purchase signed$5,earnest money was wired to
remove the vehicle from *** and further showingsA option receipt clearly stats that "if the buyer, for any reason, does not accept the within described vehicle, the amount deposited shall be deemed compensation to the undersigned seller for breach of this option and for damages sustained by the seller". Mr*** *** was emailed on 8/04/reminding him that his option receipt was to expire 8/05/Mr *** *** did reply on 8/05/saying he was not going to finalize the purchase. By having this vehicle removed from sale from the period 7/27/- 8/05/all working potential customers did make other purchases and the vehicle was reduced ans sold for less than Mr*** *** originally contracted for. Sincerely,*** *** *** *** ***
Company's response below:We are writing a response to a complaint filed by [redacted]. We would like to take this opportunity to offer our sincere apologies toMr. [redacted] for his recent experience with our dealership. We have many satisfied customers, but it is apparent that Mr. [redacted] does not...
feel he received qualitycustomer service from our dealership.Mr. [redacted] did in fact purchase a 2003 [redacted] on 9/26/2014 and paid $38,699.00. Mr. [redacted] was explained that the vehicle was a manufacturer buy back and signed a document showing the title read manufacturer buy back/lemon law. World Imports USA is a full disclosure dealership that has been in business since 1986. Every manufacturer buy back is fully disclosed and all appropriate documents are signed by the buyer. In addition, World Imports USA has devoted a section on it’s web site for all customers that wish to review and learn more about manufacturer buy backs [redacted] Mr. [redacted] contacted World Imports USA on 7/06/2015 regarding trading his [redacted] in for another vehicle. He explained that the vehicle was no longer being driven and wanted to purchase a vehicle for his [redacted]. Mr. [redacted] then completed an independent "[redacted]" appraisal for his [redacted]. The appraisal value received from "[redacted]" was $24,000.00 which was not acceptable to Mr. [redacted]. World Imports USA reviewed Mr. [redacted]’s appraisal and offered him $6,000.00 more than he received from "[redacted]". World Imports USA will extend it’s offer to buy or trade Mr. [redacted]'s 2003 [redacted] for $30,000.00. If vehicle condition is as described per his "[redacted]" appraisal description. I hope this matter is resolved and Mr. [redacted] is satisfied with this outcome. I am requesting that this case be closed.Please do not hesitate to contact me at [redacted] or [redacted] if you have anyfurther questions.Best Regards,Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]>Date: Tue, Aug 4, 2015 at 11:06 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: "[redacted]>Once again, [redacted] offered $30000, not $24000 like they claim, if they are offering $6000 more, it would be $36000, they are scammers, they never told me it would show up on title, they did tell me it was a buyback, never said it was a lemon, had I known that, I would have NEVER purchased car. I was ok with it being buyback, they didn't explain that it would show up on [redacted], because of that, no one wants to buy it or trade it, except for them at a low ball price!!!! They are scammers, I guaretee, if they are up front with customer and tell them it's a lemon, no one would buy cars there, SCAMMERS!!!!
Regards,
[redacted]